Richard James Mill Hill reviews

★★★★★ 5/5

Google

Had a fantastic experience with Joseph from Richard James from start to finish. Was very accommodating and we were able to get the purchase over the line. Would highly recommend them for all your purchase and sale needs.

Ryan · 8 September 2026

★★★★★ 1/5

Google

EDIT; Just got a call from a very angry James who was being very sarcastic and defensive over his 'unbothered' tone. Saying that their calls are recorded, not sure if he was trying to threaten me with that. But it is absolutely disgusting for him to think he can speak to a potential client this way and think they can get away with it. I had the misfortune of speaking to James at Richard James Estate Agency and I have to say, the experience was incredibly disappointing. I was hoping to discuss selling my house with them, but James couldn't have been more unbothered or rude. The entire conversation felt like a chore for him, and his attitude was dismissive at best. If this is the level of customer service they offer, I’d rather pay the commission to someone else who actually values their potential clients. I would avoid using them.

Tamana · 9 October 2025

★★★★★ 5/5

Trustpilot

Antony Cooper

Antony Cooper - Excellent service, have dealt with him for years. Very Trustworthy Honest Advice Goes extra mile always one of the best !

Nathan · 28 April 2026

★★★★★ 5/5

Google

incredibly helpful and efficient agents - Anthony was great and let my flat v quickly

James · 9 April 2025

★★★★★ 5/5

Trustpilot

We had a great experience with Richard…

We had a great experience with Richard James Estate Agents. The whole process was smooth and well organised from start to finish.

Szandra · 5 May 2026

★★★★★ 5/5

Google

Highly recommend dealing with Richard James for all your sales/letting needs. Joseph is an asset to the team and ensured our property purchase went through without any hiccups along the way. An all round great agent.

Bradley · 22 May 2024

★★★★★ 5/5

Google

Richard James supported me with both the sale of my flat and then my ongoing purchase of a house in Mill Hill. I found their approach to be both professional and personal which is exactly what I was after, and Natalie was always available …

Jason · 4 October 2023

★★★★★ 5/5

Google

Big shout out to Natalie Leon. Our detached house in Mill Hill was marketed, sold and completed within 2 months. Natalie was a pleasure to deal with. Great communication and very proactive. Strongly recommended!!!!!

James · 22 May 2024

★★★★★ 5/5

Trustpilot

Richard James have been the most amazing agents

Richard James have provided extraordinary customer service, end to end. Moving house can be stressful, having an agent that takes personal pride in the outcome is essential. Natalie went above and beyond to make sure we sold our house and bought something we loved. She was always available, professional and genuinely we could not have done it without her. We cannot thank her and Richard James enough and would always recommend her/them as agents.

Joanna · 26 November 2023

★★★★★ 5/5

Google

Joseph at Richard James was fantastic! My wife and I had been searching for five years, and he took the time to understand exactly what we wanted. As soon as the right property came up, he got in touch straight away. He was helpful throughout the process, offering great guidance from start to finish. Highly recommend!

Craig · 22 May 2025

★★★★★ 5/5

Google

We've had a great experience selling our house through Richard James. The quality of the photos and drone footage in preparation for the sale was second to none. Both Richard and James came to visit to understand the house as it's very …

Rima · 4 October 2025

★★★★★ 5/5

Trustpilot

Richard James supported me with both…

Richard James supported me with both the sale of my flat and then my ongoing purchase of a house in Mill Hill. I found their approach to be both professional and personal which is exactly what I was after, and Natalie was always available when I needed her advice. Her guidance ultimately led to a successful outcome of both processes and for that I am extremely grateful. I wouldn't hesitate in recommending Natalie and Richard James to others.

Jason · 19 July 2023

★★★★★ 5/5

Google

Excellent, always attentive service for Anthony Cooper at Richard James who goes out of his way to find good tenants and achieves positive results for a landlord.

Ray · 5 October 2026

★★★★★ 5/5

Trustpilot

Reliable, Trustworthy and Communicative

In a tricky selling market the team at Richard James provided a fantastic service in getting our property sold for our target price. After a couple of false dawns with 2 potential buyers, Natalie Leon and the team at Richard James ensured all was done to make it 3rd time lucky and get our property sold. Natalie was highly communicative and from initial conversations to closing the transaction was always available and fighting our corner. For anyone looking to sell in Mill Hill then there is no need to look any further than Richard James.

JL · 30 April 2023

★★★★★ 5/5

Google

We bought our home in October 2024 through Richard James and had the great fortune of having Natalie Leon negotiating the transaction. She has been very professional, thorough in her interactions with us but most of all, she was so …

Blaise · 4 October 2025

★★★★★ 5/5

Google

Excellent service from start to finish. I was pleased with the foot full of viewings of the property. The staff are exceptionally professional, dealing immediately with the task in hand. Everyone in their team are so helpful and make selling or buying truly stress free.

Stephanie · 22 August 2025

★★★★★ 5/5

Google

We've had Anthony Cooper as our agent and it was amazing experience! Anthony was super enthusiastic and helpful. Thanks to his high availability any hour, things were moving very fast and we were able to move into our apartment a couple of weeks after the viewing.

Temirlan · 22 May 2023

★★★★★ 5/5

Google

I recently moved to one of their properties in Mill Hill East, Anthony Cooper was the agent, amazingly helpful offering a great service and responding effectively to my enquiries.

Nazaret · 22 May 2024

★★★★★ 5/5

Google

Anthony was very very helpful from the beginning when I scheduled the viewing of the flat until I moved in the flat. He is very professional and quickly in replying any questions. It was a very smooth process and a great experience. 10 stars

Mihai · 22 May 2023

★★★★★ 5/5

Trustpilot

Great service - saved our bacon!

We initially listed our house with another agent who were the cheapest local bricks-and-mortar company. We had such a poor experience with them and only had two viewings in 3-4 weeks during the continued sales boom of 2022. There were definitely loads of potential purchasers around! They also had the audacity to charge us £500 early termination fee (I wish I had negotiated this out of the contract up front!)So we then instructed Richard James, North Swindon branch and they were even good enough to waive the termination fees and did us a good deal.One week later, we had nine viewings on a Saturday which resulted in three offers early the next week. Our house was very well presented though and the RJ team were great - always friendly and helpful and responded super quickly to any queries.The only thing that was an issue was that our first-time buyer decided to use an online solicitor up North. This was a terrible mistake that cost us an awful lot of stress and delayed our move by about 6 weeks. It was impossible to contact them most of the time and we only exchanged the evening before we moved. That most certainly wouldn't have happened if they had used a traditional, responsive solicitor. We used Bower & Bailey in Swindon who were excellent. We did receive advice from RJ that it would be OK but we both learnt from the experience! If you're reading this and considering using a cheap online solicitor, please think REALLY hard. You may save a couple of hundred quid but it most definitely isn't worth it. Extra stress and the risk your sale/purchase may fall through.Izzy, our sales negotiator was excellent and really helped sell the house. We then had Claire, the progressor who did a truly outstanding job in progressing our sale. She went way above and beyond, particularly with the stressful choice of the online solicitor. She chased the buyers, solicitors x3 and kept everyone in the loop. I believe some agents don't have this function. If we didn't have Claire, I truly believe our sale may have fallen through as my solicitor just wasn't getting anything at all from the buyers' solicitor.So well done Richard James North Swindon team - outstanding work!

Paul · 13 January 2023

★★★★★ 5/5

Trustpilot

Great service - saved our bacon!

We initially listed our house with another agent who were the cheapest local bricks-and-mortar company. We had such a poor experience with them and only had two viewings in 3-4 weeks during the continued sales boom of 2022. There were definitely loads of potential purchasers around! They also had the audacity to charge us £500 early termination fee (I wish I had negotiated this out of the contract up front!) So we then instructed Richard James, North Swindon branch and they were even good enough to waive the termination fees and did us a good deal. One week later, we had nine viewings on a Saturday which resulted in three offers early the next week. Our house was very well presented though and the RJ team were great - always friendly and helpful and responded super quickly to any queries. The only thing that was an issue was that our first-time buyer decided to use an online solicitor up North. This was a terrible mistake that cost us an awful lot of stress and delayed our move by about 6 weeks. It was impossible to contact them most of the time and we only exchanged the evening before we moved. That most certainly wouldn't have happened if they had used a traditional, responsive solicitor. We used Bower & Bailey in Swindon who were excellent. We did receive advice from RJ that it would be OK but we both learnt from the experience! If you're reading this and considering using a cheap online solicitor, please think REALLY hard. You may save a couple of hundred quid but it most definitely isn't worth it. Extra stress and the risk your sale/purchase may fall through. Izzy, our sales negotiator was excellent and really helped sell the house. We then had Claire, the progressor who did a truly outstanding job in progressing our sale. She went way above and beyond, particularly with the stressful choice of the online solicitor. She chased the buyers, solicitors x3 and kept everyone in the loop. I believe some agents don't have this function. If we didn't have Claire, I truly believe our sale may have fallen through as my solicitor just wasn't getting anything at all from the buyers' solicitor. So well done Richard James North Swindon team - outstanding work!

Keen · 13 January 2023

★★★★★ 5/5

Google

Joseph Bookman at Richard James acted for the seller in relation to a house that we just bought. He was extremely proactive and looked after his client like a member of his family. I have no hesitation in recommending him and would use him myself in the future.

Leigh · 22 June 2025

★★★★★ 5/5

Google

I had the pleasure of working with Joseph during the purchase of my flat, and I highly recommend his services. From beginning to end, he guided me through the entire process with professionalism, expertise, and genuine care. …

Pavel · 4 October 2025

★★★★★ 5/5

Trustpilot

First class service with the sale of my house

From the day the sign went up, to the day we signed the papers, you’ve been a steady presence in every part of selling my home. Thank you for making this a stress-free experience and for going the extra mile. Your expertise and guidance played an enormous part in the sale of my home. Thank you for making this a positive and struggle-free experience The advice you gave was invaluable. You made it an easier experience than I thought it would be, and you made me feel comfortable the whole way. I really appreciated you keeping me in the loop at all times. I will not hesitate to recommend your services. I could not have done it without you.

John · 16 December 2022