Trusted Agent profile · Milford Haven, Wales

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FBM Milford Haven reviews

4.8

★★★★★ Excellent

241 reviews across 4 platforms

91 Charles Street, Milford Haven, Wales, SA73 2HL

Part of FBM, see every office.

FBM's office in Milford Haven, Wales, at 91 Charles Street, is rated 4.8 out of 5 across 241 reviews on four platforms, including 138 Google reviews rated 4.8.

Google logo

4.8 / 5

138

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

View Agents logo

4.9 / 5

100

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About FBM Milford Haven

Founded in 1833, FBM Estate and Lettings Agents started life under the famous Frank B Mason, and has continued to be a family-run business to this day. FBM are one of Pembrokeshire’s leading estate and letting agents. Privately owned, our independence means we have drive and tenacity that your average estate agent may not. This has helped us to become the multi award-winning company we are today, boasting offices in the county’s principal towns of Tenby, Haverfordwest, Milford Haven and Pembroke. We get your property seen. We ensure a high profile digital presence including key social media platforms, Google, and on multiple sales platforms including the market leader, Zoopla. You’re in safe hands with FBM.

Reviews

Every review we hold for the Milford Haven office, from every platform, shown as written. First names only.

5/5

Google

Love all the ponds. First time I've seen tadpoles in many years. Love the view of the hill. Peaceful and clean site. Very helpful , as our electric cable wouldn't work, they let us have one of theirs. Great way of recycling, a white plastic bin for each pitch, to put it all in. Saves walking back and forth.

Lynn · 26 April 2024

2/5

Google

Apparent flag ship estate agents of Pembrokeshire. Good if it's all smooth but dare question them and experience the narrow minded unprofessional attitude. They won't get the most people through your door as they're "too busy" for that. "Diaries full". Which may appear fair until they can only facilitate one buyer a week or so through your door. So you make decisions on few offers but don't realise there are huge potential list of buyers who couldn't get to see your property as "diary is full" and the visit couldn't be facilitated. Do they give a xxxx? Nope not one xxxx given.

Matt · 8 October 2022

4.9/5

View Agents
Buyer

Great Agents

Leanne was efficient, knowledgeable and friendly, the property was just as described on Rightmove

Ann · 21 February 2024

4.2/5

View Agents
Seller

A nice team of well informed and polite people

Always ready to help Always available Always keep you informed of viewings etc

John · 4 December 2025

5/5

Google

Excellent service, very professional.

Jason · 29 January 2026

5/5

View Agents
Seller

Very helpful and pleasant

I have only had efficiency and pleasant dealings with this company

John · 20 November 2025

4.9/5

View Agents
Buyer

Shannon was really helpful and friendly

Great viewing by Shannon, loved the house and felt at ease and felt she was very friendly and helpful.

Alison · 2 September 2025

4.5/5

View Agents
Seller

Impressed!

I am delighted with service , attention to detail and professionalism by Kayley and Leanne. Both ladies are extremely helpful

Lynn · 22 August 2025

5/5

Google

From valuation to sale completion the staff at the FBM Milford Haven office were professional, helpful and supportive which helped to make the whole experience bearable and stress free, thanks girls

Catherine · 17 February 2022

5/5

Google

From the moment of valuation, to an offer being accepted (which was only four days of going to market) all the Staff at FBM Milford Haven were fantastic. I would highly recommend the team to anyone selling their property.

Eth · 13 May 2020

5/5

View Agents
Seller

Pleased with estate agent

Thank you for ease of putting my house on market & the staffs help & advice would recommend thank you

Anthony · 1 May 2024

Agent replied · 7 May 2024

Dear Anthony, We're thrilled to hear about your smooth experience with us! It's our pleasure to assist you in every step of the process, and we appreciate your kind words. Thank you for entrusting us with your home and for recommending our services.

5/5

Google

Excellent service by a passionate, friendly, approachable and professional team who know their market so very well. Would highly recommend.

Nicola · 2 July 2025

5/5

View Agents
Buyer

Feedback

Friendly, professional and able to answer questions asked . Showed properties off well.

Sara · 11 September 2025

5/5

Google

Excellent 5* Service from FBM Milford Haven from start to completion. Regular updates on progress and no question to big or small. Attention to detail seems the norm. We purchased our home with them and it was a breeze. Faultless.

Annie · 14 May 2018

5/5

Google

The agent was well informed and polite. Aware of our needs and tied this in well with the property we viewed. A faultless process.

Andrew · 26 April 2025

4.4/5

View Agents
Buyer

Viewing property

Went smoothly, but now I’m trying to make an offer, all I get is voicemail.

Paul · 5 August 2025

5/5

View Agents
Seller

Very knowledgeable

Grace knew the area very well. She had very good knowledge of the house.

Tina · 1 August 2025

4.9/5

View Agents
Seller

Good customer service.

The staff have been very efficient and nothing is too much trouble. I would recommend fbm to sell my property.

Ruth · 23 May 2025

5/5

View Agents
Seller

Selling my property

FBM, come out and put my property on the market with ease. I would definitely use them again.

Ieuan · 8 May 2025

5/5

View Agents
Buyer

Property viewing with Leanne

5 star rating for this Agent. Great local knowledge, very friendly & very helpful & allowing us to view the property thoroughly without feeling rushed & answering all the questions we had about the property.

Linda · 7 September 2024

5/5

Google

We recently sold our house with FBM Milford Haven. From initial valuation all the way through to completion was stress free thanks to the fantastic efforts of Kaley, Claire and Leanne! Thank you!

Matt · 14 May 2018

4.8/5

View Agents
Buyer

Viewed

Wonderful house which we both loved. Unfortunately awful driveway which was unacceptable.

Maureen · 25 March 2024

Agent replied · 8 April 2024

Many thanks for your feedback Maureen. We will continue to help find you your dream home.

5/5

View Agents
Seller

Today's visit

Estate agent turned up on time, extremely pleasant and knowledgeable

John · 21 July 2025

5/5

View Agents
Buyer

Property viewing

The agent was lovely, knowledgeable and friendly.

Rich · 21 July 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about FBM Milford Haven

What do sellers say about FBM Milford Haven?

18 reviews from sellers, rated 4.8 out of 5 on average. For example, Susan wrote: "I would highly recommend Kayley from FBM Milford Haven her understanding and thoughtfulness of why I am selling my property has been above and beyond and her ..."

What do buyers say about FBM Milford Haven?

82 reviews from buyers, rated 4.9 out of 5 on average. For example, CJ wrote: "We viewed a new build property this afternoon with Shannon from FBM Milford Haven, as a couple who are keen to move to the area. Throughout the process so far ..."

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