Ashberry Homes Scotland East Midllothian reviews

★★★★★ 5/5

Trustpilot

The Wickets Desborough

We have recently purchased and moved into our new build in Desborough - The wickets. From the start of the process the sales Rep Rob has helped us make the house into a dream home. He has communicated everything with us and helped us with our solicitors! Since moving in Dips and Keith have exceeded our expectations, helping resolve our minor issues and making sure we are settling in. In all the process from the start to where we are now has been great, the team onsite have been fantastic looking after us and going above and beyond. Would highly recommend this site!

Andrew · 12 September 2024

★★★★★ 1/5

Trustpilot

Trees - Reported trees falling into our garden…

Reported trees falling into our garden from Ashberry's land on the 23rd August 2024, covering the fence and lawn. It will be 3 weeks on Friday where ** no one ** has been in contact. I have chased this up with Customer *care* and still waiting for a phone I was promised nearly 2 weeks ago I chased this up with construction director 3 days ago and still no contact. I still have trees which will require a chainsaw to be removed which is now damaging my lawn, plants and potentially the fence. I do not want apologies as this is beyond that and purely lip service. I want the trees removing and a good will gesture. If I could give minus stars I would. From their actions it is evident they do not care! Plot 1 Poppy Fields

SS · 11 September 2024

★★★★★ 5/5

Trustpilot

I want to take this opportunity to…

I want to take this opportunity to thank the team at Ashberry Homes at The Wickets in Desborough. Buying our first dream home has been made easy, simple and stress free from the beginning and dealing with Rob from the sales team, to dealing with Keith and Dippen helping making changes to our home straight forward with minimal snags. With 3 day and 7 days knocks to check we have everything in working condition. I highly recommend the team here when purchasing a home.

Kim · 5 September 2024

★★★★★ 1/5

Trustpilot

Contamination

I reserved a plot and was due to move in on October 24, Bellway/Ashberry hadn’t obtained the necessary approvals from the local authority and due to a dispute over contamination my move-in date has been delayed by at least eight months. The customer service and communication throughout this process have been shockingly poor. I spoke with the customer care director who encouraged me to take a refund or progress my compliant with the ombudsman.

James · 2 December 2024

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.

Nicole · 22 August 2024

★★★★★ 5/5

Trustpilot

Just a nice experience buying a new…

Just a nice experience buying a new house with Robert on the Wickets in Northamptonshire, Robert has been very professional and informative, I would definitely recommend buying a new home through Robert and Ashberry Homes.

Mark · 30 June 2024

★★★★★ 5/5

Trustpilot

Brilliant always help out answers any…

Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more

Thea · 13 July 2026

★★★★★ 5/5

Trustpilot

My experience has been positive every…

My experience has been positive every step of the way. Everything has been covered and explained efficiently and informatively and always courteously. Very professional and a pleasure to deal with Ashberry Homes.

Susan · 2 August 2024

★★★★★ 5/5

Trustpilot

Exceptional

Tanya has been the most amazingly helpful, friendly, and professional contact at Ashberry Homes during my house purchase keeping me in the loop at every stage of the process which was very reassuring.

Ruth · 16 July 2024

★★★★★ 5/5

Trustpilot

The wickets desborough

Me and my partner have recently purchased a new build at THE WICKETS in desborough and couldn’t be any happier Dips the assistant site manager who has been looking after us, has gone above and beyond to make our house a home and we can’t thank him enough, Keith the site manager and rob the sales advisor have been 5 ⭐️ alsoWe couldn’t recommend this site and team enough Thank you for making our dream come true!

Jason · 5 September 2024

★★★★★ 1/5

Trustpilot

Very Bad Site Manger

I haven't even completed yet and I am disgusted with site manager at Church Veiw. Many things I have picked up and requested whilst visiting the plot, still nothing has been done. I have raised a complaint about these matters to head office which they acknowledged and sent an email over to the site, tagging in his manager and the sales office manager. The sales office called me, discussed the issues, documented them and sent them over to site to be sorted.I visited the plot again today for a demo and surprise surprise none of those issue have been rectify, on the email documented to the site, there was an issue specifically stated would be done by last Monday and yet again ignored. I was told by the assistant site manager that the site manager will be leaving the church veiw site on Thursday, probably to dodge dealing with my problems. I have raised these issues with the assistant manager, yet again promises have been made but will it get sorted, I have no confidence now.The overall experience after reserving the plot has been very poor. From a business which turnsover millions a year, the service is horrendous. How this guy is a site manager is a joke, very unprofessional, promises to lies. Not once when I've approached him has he documented these issues down, you tell him something, and brushes it off as soon as you leave.

Sammy · 3 July 2024

★★★★★ 5/5

Trustpilot

Happy customer

We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.

Muna · 7 December 2025

★★★★★ 1/5

Trustpilot

6 months late and lots for faults

We reserve a home with ashburry in February 2023 and told it would be ready June/July, August at the latest. Due to delays our home was ready till December 23.You would think with the extra time given to get the house ready they would be no issues but we have had over 30 issues with the property mainly down to poor works manship and a lack of care. To date we still have 7 outstanding which have been outstanding for months, we have raised dozens of email, phone call and txt. Often we don't get a reply, then we do we get told it will be sort next week never gets done.A very bad builder with very poor customer service.

The · 27 June 2024

★★★★★ 5/5

Trustpilot

My experience in purchasing a new home…

My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!

Mrs · 6 May 2026

★★★★★ 4/5

Trustpilot

This was very early in the process was…

This was very early in the process was was ok,

David · 1 July 2026

★★★★★ 4/5

Trustpilot

Ashberry homes

Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.

Mark · 17 May 2024

★★★★★ 1/5

Trustpilot

Dishonesty

In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.

R · 9 May 2024

★★★★★ 5/5

Trustpilot

What an exciting journey this has been

I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊

Adele · 30 April 2024

★★★★★ 1/5

Trustpilot

Home automation not working, heating system faulty, and major delays with broadband

This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.

Ken · 30 April 2026

★★★★★ 5/5

Trustpilot

Pilgrims Way,Beverley.

The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.

Stephen · 11 May 2024

★★★★★ 5/5

Trustpilot

Ashberry homes is great

Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.

Ka · 5 April 2026

★★★★★ 5/5

Trustpilot

Great help

Great help, assistance from the whole team. Excellent team work Every one willing to help and support.

Brian · 25 April 2026

★★★★★ 5/5

Trustpilot

Great staff

Great staff, Karen and Adam at the Hatton site have been fab.

Luke · 30 May 2026

★★★★★ 1/5

Trustpilot

We bought a home on queensgate 6 years…

We bought a home on queensgate 6 years ago and we are still finding issues even now. As soon as the weather drops the house is freezing cold, it doesn't appear the required amount of insulation has been installed, and you can stick your hand under most doors, you can even get a few fingers through the front door. Give these a swerve, and that goes for anything bellway too.

Susster · 28 September 2024