Ashberry Homes Scotland East Midllothian reviews

★★★★★ 4/5

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Eve was excellent

Eve was excellent, really helpful

Sarah · 5 April 2026

★★★★★ 5/5

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Dealing with Sally from Yew Tree…

Dealing with Sally from Yew Tree Meadows was the best part of the experience. She was very professional, open and helpful.

Angelika · 17 November 2025

★★★★★ 5/5

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Tanya at Ashberry sales development

Ashberry development in Bury st Edmunds. Tanya sales advisor was helpful, giving us ideas for our new house. Informative on what’s going on the development and what is around, informative about the house and process. Professional, helpful, polite and considerate. Tanya was available for all our questions and got back to us within hours. Great customer service from Tanya.

JC · 23 July 2024

★★★★★ 5/5

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Ashberry Customer Care

This week marks my two year anniversary in my new Ashberry home at Cardington Gate, and the end of my Ashberry new home guarantee period, which now transitions to the NHBC buildmark warranty. I just wanted to call out my positive experiences with the Ashberry customer care team during this period. Minor snags (to be expected with a new build settling in), were dealt with promptly, professionally and without any push back. Special mention goes to my primary contact Sandra in the customer care team, who is amazing and a true ambassador for Ashberry homes. Thanks Sandra & Ashberry!

Michael · 19 December 2024

★★★★★ 5/5

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New Cardington Gate, Exceptional Build Quality and Customer Service

I've now been at my new home since 16th December and could not be happier. Two individuals from Ashberry are definitely worthy of mention and have been nothing short of amazing during the purchase and move in process:Adam (sales) - Adam is a great front man and ambassador for Ashberry Homes. From the very first sales enquiry meeting I knew I was in good hands and warmed to Adam immediately. Adams wonderful demeanour, customer focused service and support during the whole purchase process has been nothing short of exceptional. Chris (Site) - I was introduced to Chris during the pre move in inspection, where Chris gave an enthusiastic and comprehensive inspection of the property in its raw state before any finishing. A further meeting with Chris followed just prior to move in where Chris gave another thorough induction to the property, heating, services, facilities etc. What a great guy who really knows his stuff. It was very apparent that Chris was totally committed to ensuring a quality product. Nothing is too much trouble for him and the post move in support process has so far been seamless. Kudos to Ashberry for the concept of allowing purchasers to view the property pre finish. The build quality, attention to detail and safety protocols put in place are obviously why Ashberry retain their 5 star rating! In summary I am delighted with my new property and would not hesitate to recommend Ashberry Homes to any prospective buyers.Thank you Ashberry!

Michael · 7 January 2023

★★★★★ 4/5

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Olayinka

The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them. Good to buy from Ashberry homes.😍🏠

Customer · 25 August 2026

★★★★★ 5/5

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We recently purchased our new home from…

We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.

Tori · 1 May 2026

★★★★★ 5/5

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Everything was made so simple for us

Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.

Jodie · 21 March 2025

★★★★★ 5/5

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We couldn’t be happier. Thank you!

We’d like to thank everyone at the Saxon Heath Development. Thank you to Tanya and Karen from the sales team who helped us with the purchase of our new home, as first time buyers it was a daunting experience however, the whole process was made easier by their knowledge and understanding. Thank you for being so helpful throughout the whole process. Also a special thank you to Kevin and Ollie and all of the site team for all of your hard work and help, you’ve been amazing. We found everyone to be friendly, approachable and professional and any issues we did encounter were quickly and easily resolved. We love our new home and we would recommend Ashberry Homes from our experience.

Nikita · 24 August 2024

★★★★★ 4/5

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Olayinka

The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them.

Customer · 25 August 2026

★★★★★ 1/5

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I have contacted this company to…

I have contacted this company to request a refund it has been over a week now and they have still not sent me details of how to return

Peter · 3 July 2026

★★★★★ 5/5

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Positive and very helpful sales staff.

Very helpful and patient sales staff, Imaan and Tracey. All questions answered and we were kept informed and updated throughout the reservation process.

Trevor · 1 August 2026

★★★★★ 5/5

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Christie at Hartshorn has been very…

Christie at Hartshorn has been very friendly and supportive all the way through the process going above and beyond to try and help us with buying the house we loved. Unfortunately this didn't come to fruition due to finances.

Susan · 31 October 2024

★★★★★ 5/5

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Recently reserved a plot at Hartshorne

Recently reserved a plot at Hartshorne. From the very beginning Chrissie was wonderful. She was Attentive and organised and kept us updated with everything and guided us through what we needed to do. She has made our experience stress free, 10/10 service.

Laura · 27 August 2024

★★★★★ 5/5

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We have only just paid the reservation…

We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional

Shirley · 6 August 2026

★★★★★ 5/5

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Reservation appointment

Excellent experience with Patrick - friendly, very knowledgeable, answered all questions and good follow up after the meeting

Sam · 9 August 2026

★★★★★ 5/5

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Good Experience at Stargate Meadows

Gemma was very helpful and attentive to our needs. We are satisfied with the package agreed for our house purchase and we definitely recommend her to friends and family. Gemma fully explained everything and made the process of reserving our new property very easy.

Laura · 19 June 2024

★★★★★ 1/5

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Rude Salesperson

We liked a house at Ashberry homes Chellaston Fold ( Derby) and went to reserve the house today. The sales person Michael came across as a rude and unprofessional. We started to discuss about offers and incentives, rather than listening to us , he just started quoting a low figure and kept repeating even before we could finish our sentences and the also said that he aleady has 2 buyers lined up for the house, kind of "take it or leave it attitude" which I found insulting. And when we started to leave he offered talking to his senior about whether anything more can be considered.Ashberry homes - Just as you have many buyers out there, there are many developers in the market too which perhaps your sales team should also know before they quote any prospective buyer about how busy their new development is and how many other customers are waiting desperately for your houses.

Prashant · 1 December 2024

★★★★★ 5/5

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Mhairi in your Sales Office was…

Mhairi in your Sales Office was wonderful. What a lovely girl. She explained everything so clearly about our new property. What an asset to your organisation.Can’t wait to start picking our kitchen and tiles.It’s all so exciting.

Fiona · 3 September 2024

★★★★★ 5/5

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From start to finish brillsnt

Paul · 25 September 2026

★★★★★ 5/5

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Looking to the future

Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner

Gardening · 23 June 2026

★★★★★ 5/5

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Ashberry Homes - The Wickets

We have recently purchased our first new build house, and we are very happy with our decision to buy from Ashberry!We've had our eyes on the house type for a few years, and were fortunate to get one reserved on a site in the area we wanted!From reservation day, Rob our sales advisor has been brilliant, chasing solicitors and making sure everything goes through smoothly. Once we moved in Rob and Keith, the senior site manager, were round regularly to check everything was working and we were settling in well.Dip, the assistant site manager, has been wonderful, going above and beyond to get any small snags we've had resolved, and making sure we're happy! (Honestly there has been nothing major, just the odd cosmetic touch up).The team at The Wickets have been fab, would highly recommend!

Reece · 2 October 2024

★★★★★ 1/5

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What a stressful experience

I purchased my house for my children and I last November 23 in Church Fenton, at their Poppy Fields site. As another member wrote after reading reviews I was also hoping I was going to be one of the lucky people who just had a handful of snags and that all would be fine. I even wrote to Ashberry and spoke to the site manager who gave me assurances that my home would be up-to a good standard and the previous issues had been as a result of old site management. Unfortunately this was not the case. I was not invited to snag the property or bring in a qualified stagger. This meant that the first thing I had to do when I received the keys was to complete a snag report which was date and location stamped. I provided this the same day to the site manager via email, yet 10 months in and after probably over 50 emails and many many phone calls and conversations and following the Ashberry complaints process and getting responses from the construction director that my issues would be sorted, unfortunately like another member mentions on here only a handful of snags have been completed which have resulted in new snags or half completed jobs such as holes in ceilings, damaged paintwork, half cleaned brickwork, failed mastic just to name a few. Unfortunately as-well many of my issues should have been NHBC fails but yet the inspector passed them off such as no compliant brickwork, a hole on my downstairs toilet floor, no durgo valve on my SVP. This whole process has caused an immense amount of stress and I have lost count of the amount of time it has taken for me to re write my lists again and again as no one seems to cross anything off or keep the list, but also the time myself and other family member have sat waiting for trades to show up and no one coming. We are now onto site manger number 5 and assistant site manager number 4 who unfortunately now are taking the brunt of everyone’s built up frustration. I am not confident Ashberry/Bellway are going to provide them the support to close out the mess that myself and other residents are facing and they will be set up to fail like the others before. The most unfortunate thing is I still don’t have one room that is without snags and I am still living with items in boxes as I have been unable to move properly in to any room and feel settled in what should of been my lovely new home.

Rachel · 21 September 2024

★★★★★ 1/5

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Stay well away

Stay well away! We purchased a beautiful home in Church Fenton, at their Poppy Fields site. After reading reviews we were hoping we were going to be the lucky people who just had a handful of snags and that all would be fine. Unfortunately for us it’s not been the experience we were hoping for. We had a professional survey carried out on the house 3 days after completion (early June) which highlighted 268 snags, since then we have found more snags and created our own list taking the total to nearly 300. The handful of snags which have been completed (I think 10 of them) have resulted in new snags or half completed jobs such as plastering on ceilings been done and just left, blue spray paint all over our white kitchen top and we have holes in the walls in our bathrooms where our showers are attached - clearly water will be entering these holes causing further damage. We have guttering that isn’t attached to the property and problems in our attic, the list is honestly never ending. We haven’t heard anything from customer care, they just wanted a copy of our snag list which we sent two weeks ago. We are also on our 4th (I think) site manager since June and someone actually has our house key - god knows who, we left it with a site manager so contractors could just get on with the work, yet no work has been completed. Anyway, if you’re thinking about buying one of these homes stick to the negative reviews rather than hoping to be a lucky one (surely all sites have the same problems). We actually recommend my brother and he bought a property on the same estate, he moved in July and still hasn’t had his initial 3,7 and 14 day check with a site manager. It’s absolutely disgusting. We were sold a house that simply is not finished and no one is doing anything about it getting to an appropriate standard. Anyway, we have been approached by the media about our experience along with others on the estate so watch this space!

Claire · 20 September 2024