Every review we hold for the Midllothian office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWoodland Edge
Dealt with the sales team at Woodland Edge in NE12. Very pleasant experience with the team there, they've been fantastic! Also was visited at our home for the Part Exhange incentive by the most kind and understanding rep. She listened to all our points and really went the extra mile for us. Finally made our reservation on our dream home today, and couldnt be happier with the experience so far - huge thank you to all involved!
Dean · 6 August 2026
Agent replied · 25 September 2026
Hello Dean and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Woodland Edge. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotGreat experience
Beautiful houses and designs. Eve at Swinfen Vale made the whole experience so lovely. She was kind, patient and professional from when we went in to select our choices - we couldn’t have asked for a better person to help us through this special journey. Highly rate the site managers - Michael and Liam who have been very helpful and supportive during this process! 😊
Pam · 17 September 2026
Agent replied · 25 September 2026
Hello Pam and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotDaphne house at Whitford Heights
We recently bought a Daphne house on the Whitford Heights site with Ashberry and couldn’t be happier with the service throughout the process. Rick made the process smooth from start to finish and has been very helpful afterwards too! Would recommend Ashberry to anybody who is looking for a new build property.
Amy · 24 August 2026
Agent replied · 25 September 2026
Hello Amy and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
★★★★★ 5/5
TrustpilotFantastic service throughout
Fantastic service throughout. Chris was extremely professional and helpful in explaining everything to us fully. Answering all our questions thoroughly and guiding us fully through the process of securing our reservation. I would highly recommend Ashberry for the quality, service and professionalism.
Mark · 15 September 2026
Agent replied · 23 October 2024
Hello Mark, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
★★★★★ 5/5
TrustpilotBuying our new home with Ashberry has…
Buying our new home with Ashberry has been a great process. From the start, Maxine at Trident Way has been very helpful guiding us through the process and assisting with the sale of our previous house. The properties and site look fantastic and we would recommend anyone to look for a new home with Ashberry.
Dave · 4 May 2026
Agent replied · 4 June 2026
Hello Dave and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from Maxine at Trident Way! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
★★★★★ 5/5
TrustpilotBig shoutout to Julie in Lucas Gardens!
Big shoutout to Julie in Lucas Gardens development for making the buying process for us so smooth. It can be so stressful for first time buyers but thanks to Julie who supported us and recommended us the right people we finally have a beautiful house! She even came in to check on us on our first day after moving in and we really appreciate that. Thank you Julie.
Drosia · 2 December 2025
Agent replied · 25 December 2025
Hello Drosia and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Lucas Garden. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotJust a simple order and have been…
Just a simple order and have been waiting for long time, I want to cancel it but The customer service doesn’t accept. There is no any solution. Horrible service
Melis · 13 September 2026
Agent replied · 25 September 2026
Hello Melis and thank you for taking the time to leave this review.
We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Alex
★★★★★ 5/5
TrustpilotCaroline & Ady at Woodview Chase
Caroline & Ady at Woodview Chase are simply amazing. They have gone out of their way to help my mum reserve her new home. Nothing is too much trouble. All our questions answered, which helped build confidence & reassurance in the plot she is buying - always tricky when you can’t actually view the style of home before reservation. Looking forward to the next stage of the process & hope mums home turns out to be everything she needs at this stage in her life. A big thank you to both of them. Kindest regards Clare
Customer · 18 August 2026
Agent replied · 25 September 2026
Hello Clare thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Woodview Chase! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
★★★★★ 5/5
TrustpilotExcellent
Everything has been excellent, the sales team soon put you at ease explaining everything, even help with the form filling. Looking forward to seeing the progress of my new home.
Lynne · 22 July 2026
Agent replied · 25 September 2026
Hello Lynne and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotAshberry Homes and Agata have been amazing…
Ashberry Homes and especially Agata has been super helpful and patient with us. They have helped us to find our dream home and the communication was very good, always had updates for everything. Truly appreciate their support and dedication. We couldn’t ask for more. Thank you and we can recommend them to everyone 🫶🏻
Veronica · 4 December 2025
Agent replied · 25 December 2025
Hello Veronica, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe
★★★★★ 5/5
TrustpilotI dealt with Steph at the Wickets…
I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,
Tom · 17 April 2026
Agent replied · 4 June 2026
Hello Tom, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
★★★★★ 5/5
TrustpilotGreat experience as first time buyers!
Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!
Abbie · 4 May 2026
Agent replied · 4 June 2026
Hello Abbie and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Whitford Heights. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotI love Ashberry Homes
I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.
Fisayo · 12 December 2025
Agent replied · 25 December 2025
Hello Fisayo and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Eve! This really is the type of feedback that we strive to ensure we receive! Many thanks, Sam
★★★★★ 5/5
TrustpilotExceptional …… hope it continues
We have dealt mostly with Kathy who was always very helpful, knowledgeable and had always kept us up to date with progress on the site but after losing two houses we wanted, due to the sale of our houses, we eventually managed to secure a house we wanted.Unfortunately, Kathy was on holiday but the lovely Hannah did a superb job enabling us to reserve our new home. Even though this was not her permanent site, she was extremely knowledgable and professional. Thank you Hannah.
Amanda · 26 November 2024
Agent replied · 24 December 2024
Hello Amanda and thank you for taking the time to leave this fantastic review! We’re thrilled to hear of the excellent service you received from your Sales Advisors, Kathy and Hannah! We will ensure your kind comments are passed along to the divisional team, and wish you all the best in your new Ashberry home. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotMaxine is amazing
Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.
Victoria · 26 May 2026
Agent replied · 4 June 2026
Hello Victoria, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
★★★★★ 5/5
TrustpilotExcellent service from Whitehouse Park team
The whole sales team was great!Matthew and India had been offering excellent guidance and support throughout the purchasing period. Helping foreign people like us, they were kind, passionate and patient. Our needs had been truly catered. Besides, the property was completed in a high standard, leaving us trouble free. Shaun and Magdie were diligent, demonstrated high professionalism and were always eager to get jobs done exceeding expectations. It has been a great success and the whole team was wonderful!
Phyllis · 22 November 2024
Agent replied · 24 December 2024
Hello Phyllis, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from the team at Whitehouse Park. This really is the type of feedback we strive to ensure we receive. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotWe recently worked with Danielle to…
We recently worked with Danielle to complete a reservation, and we couldn’t be happier with the experience. From start to finish, she made the entire reservation process seamless and stress-free.She guided us through every step, ensuring we understood all the details and answering all our questions with patience and clarity. Danielle is incredibly responsive, always available by phone or email, and genuinely committed to helping us get the best possible outcome.Thank you for making this journey smooth and hassle-free so far.
David · 7 November 2024
Agent replied · 24 December 2024
Hello David, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from your Sales Advisor, Danielle. This really is the type of feedback we strive to we receive and we will ensure your kind comments are passed along to the divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotGood customer service
My contact with the sales advisor for Ashberry homes, Lucas Gardens has been very positive, she has done what she says she will do. I have been provided with clear information and offered support in many areas of house purchase that are unfamiliar to me. I have been impressed so far with the quality of the houses, however I have not moved in yet and would welcome the opportunity to write a further review at a later stage.
Helen · 1 December 2024
Agent replied · 24 December 2024
Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the wonderful service you received from your Sales Advisor, this really is the type of feedback we hope to receive. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in, Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotOur new home
Maxine is lovely she explained everything in the first appointment and is keeping us updated
Rachel · 18 July 2026
Agent replied · 25 September 2026
Hello Rachel and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Maxine! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
★★★★★ 5/5
TrustpilotAbsolutely Excellent!
We recently moved into our newly built home, and we couldn't be happier with the result! The quality and finish are truly exceptional. Every detail has been thoughtfully executed, and the craftsmanship throughout the house is top-notch.A special mention goes to Rob in sales, who has been incredible throughout the entire process and helped us make our house a home. Another special mention to Keith & Dips on site who have gone above and beyond to ensure we were happy and comfortable every step of the way. In particular Dips has made himself available to answer any questions and help in any way possible day and night! Their ongoing support and attention to detail throughout the move in process has made the whole experience stress-free.We highly recommend this team for anyone looking to find their dream home!
Melanie · 1 October 2024
Agent replied · 23 October 2024
Hello Melanie and Gary, thank you so much for taking the time to share your experience! We're thrilled to hear of the fantastic service you received from the team at the The Wickets. This really is the type of feedback we strive to receive. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotOur agent Dawn is helpful and patient…
Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond
Claudette · 3 May 2026
Agent replied · 4 June 2026
Hello Claudette and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Dawn and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotFriendly, informative and professional service
Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.
Fay · 28 April 2026
Agent replied · 4 June 2026
Hello Fay, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
★★★★★ 5/5
TrustpilotIt’s a five star from me
We’ve just recently moved into our new Ashberry home in Desborough. The site manager (Dips) and his team have been outstanding. The moving in process has been made very easy thanks to his excellent customer service and putting us at ease with moving into our new Ashberry home. Dips has been very informative and has been readily available and willing to give of his time to answer any questions and give us help & advice in every way possible. Our new house has been presented to us in excellent cleanliness, quality decor & fittings and any minor snags that were found were swiftly resolved! We hope to have many happy years in our beautifully designed new home. Every Ashberry home site needs a site manager like Dips!
Santosh · 5 September 2024
Agent replied · 23 October 2024
Hello Santosh and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review following the lovely service you received from Dips and the team. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotThey don’t deserve 1 star
Here’s an email I’ve just had to send to top management. I’m sure you can get a feel for how the company works. Please see attached photos. My shower is still on my landing since work to rectify your bodge job was completed on the 19th July. I am still disabled and I am still struggling to use the main bath to shower in.Also, where is the key to my house I left for the clowns onsite? Or is this another lost key and yet again you will be replacing my locks?I have no faith that this will be getting sorted soon. Unless you agree for me to use my own contractors and you pay the bills I will be seeking legal action. There were nearly 200 snags that needed sorting in this house before we moved in and more have been added along the way. Less than half have been completed in a year.Your company is a joke. If I don’t hear back from you in a timely manner things will be escalated.Regards,Plot 104Poppy Fields
Summer · 27 July 2024
Agent replied · 24 August 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
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