Premier Accommodation Services reviews

Dear Michael, Thank you for leaving us this very positive review. We have certainly enjoyed you studying with us. We are delighted that you have enjoyed your experience with Pitman Training and even more delighted that you landed your new job!! We always strive to support our students to the fullest. Thank you for your feedback and the recommendation. We wish you the best of luck with your future career endeavours. We are always here for your support. Kind Regards, Pitman Training

Thank you for taking the time to share your experience. We’re delighted you found the team in Liverpool welcoming and supportive, and Deniz will be thrilled to hear your feedback. We’re proud to create a smooth and encouraging learning journey for every student.

Hi Lorraine, Thank you for your lovely review of Pitman Training Edinburgh. We will certainly pass your kind comments onto the team. Fingers crossed for your AAT exam results, and the best of luck with your future career endeavours.We are always here to help. Kind Regards, Pitman Training

Dear Joanne, Thank you for your positive review. We are pleased to hear that you had a positive experience sitting your exam with Pitman Training Liverpool. We wish you the best of luck with your future career endeavours. We are always here to support you in any way that we can. Kind Regards, Pitman Training

Dear Ester, We are sorry to read your negative review. Our perspective on this is rather different; The workbook does not contain any errors - we even had this double-checked by our Curriculum Development team. As you say, you were studying on our Payroll Course, which we would consider reasonably 'technical' in nature. Therefore, many of our staff, including Diarmuid, may not be confident to answer technical questions. So, in your case, we did attempt to arrange additional support from one of our Payroll Tutors (Dearan Boyle). We offered the support either, by telephone or, face-to-face, in our Pitman Training Centre in Galway. Despite our efforts, you chose not to take up this offer of additional support. We can see from our records that the technical questions that you did pose during the period that you were studying were all answered by either Diarmuid or by our Customer Support team in a timely manner. From our records, we know that you were struggling to study the course within the allotted timeframe. You mentioned that your work commitments were hindering your ability to study. So, as a gesture of goodwill, we extended your course duration (free of charge) by a further 3 months. However, at this stage, back in April 2022, you appeared to stop studying and no longer logged into the course and did not visit the Training Centre again. This was disappointing to us, as we always encourage our students to persist and to complete their course, but we do understand that sometimes life gets in the way and other things may take priority. We would welcome you to visit us at Pitman Training Galway so that we can discuss the options for you recommence studying the payroll course. Kind Regards,Pitman Training

Dear Aleksandra,We are sorry to hear about your experience as an external exam candidate. We understand that it was a particularly day that you visited the Centre, with lots of activity; phone calls and visitors taking place. We always try our best to minimise any noise and distractions for our students and exam candidates, such as yourself. However, we know this is not perfect. Following Easter, we were very busy with exam bookings and you were located in the main training room, whereas exams are normally restricted to the dedicated examination room at the back of the Centre. Based upon your feedback, we will ensure that exams take place only in the dedicated exam room in the future. By way of compensation to you, if you would like to take a future external exam in the Centre, you would be able to do so at no charge to you and we would ensure that you are located in the dedicated exam room. Apologies once more. Thank you also. Kind Regards, Pitman Training

Dear Edyta, We are sorry that your experience with Pitman Training was not to your satisfaction. Each year we welcome hundreds of students and help them to succeed in their chosen career path. If a student such as yourself has a bad experience, then we make it our priority to find out why this has happened and ensure it does not happen again. Our colleagues have been in touch as we would like to support you in the best way possible. Our goal is to give you the skills in your chosen program of study, which will then allow you to pursue your chosen career path. You received an introduction to the "CV Store" with a special 20% discount as you are a Pitman student. Apologies once more for your disappointing experience with Pitman Training and we wish you the best in your chosen career path. Kind Regards,Pitman Training

Hi KT,Thank you for your feedback comments. We are so pleased that you enjoyed our self-paced, self-study model. We are delighted that you secured your desired job too! That's amazing news and we are happy that we were able to help you on your journey. Good luck in all your future career endeavours. All the best, Pitman Training

Hi Steve,We are sorry that this has happened. In fact, based on your review, we have now investigated and found out that we had a genuine issue with our telephone system in Birmingham and Leicester. This has now been fixed! So, we are sorry for your negative experience and we would love the chance to make it up to you (now that we have fixed our telephone system).Please give us a call - 01937 865818Otherwise, good luck with everythingKind Regards,Pitman Training

Hello Evelyn,It is a shame that you feel this way. From our records, we can see that you enrolled on our popular Bookkeeping Diploma back in 2019. We usually estimate that this diploma will take around 12 months to complete. You are right, we do not purport to have qualified "teachers" or "tutors" here at Pitman Training. Because our training courses are so intuitive and designed to be self-directed and self-paced, we find that our students can navigate most of the content for themselves. We do have "Learning Coaches" on hand at every Centre to provide support and guidance. If they do not know the specific answer to a question, they will always be able to turn to our "customer support" team who can answer any questions surrounding our vast range of courses and diplomas. If you would like to complete your diploma with us, please do get in touch. We can certainly make the necessary arrangements and provide our Learning Coach support to help you to finish your studies. Good luck with your career endeavours. Kind Regards,Pitman Training

Hello, We are sorry you feel this way. We pride ourselves on high levels of customer service, so we can only apologise that you are feeling unsatisfied. We do have a full Prospectus covering all of our 250+ available courses. This can always be emailed to our prospective students. However, we do not publish any prices as most of what we do is bespoke. We tailor training programmes to suit each person and therefore, the price can vary every time. We offer payment plans to all of our students to help with spreading the cost. It sounds strange that all of your communication was done via email, as our preference is to talk on the phone, talk over a zoom call, or hold a face-to-face consultation in one of our Centres. We did have a limited staffing over the Christmas/Holiday period, which might explain the email contact. We would like to try again to put things right for you. Please get in touch with us. The best number is 01937 865705 or, you can drop an email to our Customer Support Team at customer.support@pitman-training.com and we will do our best to support you. Kind Regards,Pitman Training

Thank you for your kind words. We’re glad to hear you found the range of office skills courses useful and that our team was able to support you. We really appreciate your recommendation. Kind regards Pitman Training Team

Dear Harrington,We are sorry to hear about your negative experience. On this occasion it was completely out of our control and we apologise for that. As you may now know, the exam you are taking is controlled by ProMetric. We host exams on their behalf. They have a very strict policy regarding COVID safety measures and the mandating of face masks. Our staff had no choice but to follow the rules/Policy stipulated by ProMetric. If we had of known of your exemption for wearing a mask in advance, we would have certainly arranged for you to sit your exam in an isolated/private room. Because we were not made aware in advance, and we had many other students in the Centre, we were unable to allow you to sit your exam on the day. Once again, we are sorry for your inconvenience. So many of us, as people and as businesses, have had to navigate through these COVID measures to the best of our ability, trying to observe different sets of rules and protocols. Please get back in touch with us and we would be more than happy to re-book your exam in one of our Centres but in a private room this time, taking your exemption to wearing a mask into account. We never discriminate against any person under any circumstance. Good luck with all of your future career endeavours.Kind Regards,Pitman Training

Dear Natalija, Thank you for leaving us a review. We’re sorry to hear about your experience and would like to address your concerns while providing some clarity. We’ve checked with the Cork centre, and there is no record of any missed calls or voicemails going unanswered. The team places a strong emphasis on being diligent with all communication, ensuring calls are answered promptly or voicemails are returned as soon as possible. In addition to phone calls, the Cork team offers a wide range of support options to make it as easy as possible for their students to get in touch, including: • Live chat via the Pitman Training website. • One-click live video support available at all times during opening hours. • WhatsApp for video, text, or voice messages. • SMS Text Messaging. • Dedicated student support email address. • Social Media messaging. • In-Centre: students are always welcome to call into the training centre, which is open daily, including three evenings a week and Saturdays When we shared your review with the team, they confirmed that they have no record of you as a current or former student of Pitman Training Cork? If your comments are related to another student, strict GDPR guidelines prevent us from discussing any details without their express permission. The team mentioned that a student, who may be the individual in question, enrolled over a year ago but had not engaged with their training despite weekly check-ins and encouragement from the Cork team. However, the student recently reached out about re-commencing their training, and the team have responded to confirm they are more than happy to help them resume. They have been unable to get in contact with this student, but if this student wishes to nominate you to speak on their behalf, the team would be glad to work with you to address any concerns. We take great pride in the exceptional support provided by the Cork centre, reflected in numerous five-star reviews and outstanding graduate success rates. We do feel this one-star review may not fully reflect the team’s dedication and efforts, and we kindly ask you to encourage the student to contact the team in Cork directly so they can help in any way possible. Kind Regards, Pitman Training

Hi Lesley,Thank you for your kind comments and for leaving us a review.We are so pleased that you enjoyed your experience of learning with Pitman Training. We certainly enjoyed having you as a student and it was our pleasure to support you on your exciting career journey.Good luck with all of your future endeavours.We are always here if you need us.Kind Regards,Pitman TrainingPS - we will be sure to pass your comments onto Marion :)

Dear Monika,We are sorry to hear about your negative experience. The past year has been very challenging. The strict lockdowns enforced by Government meant that we sadly had to close our Training Centres repeatedly. But we did still endeavour to support all of our students remotely through these lockdown periods, thanks to our online learning platform and our staff; learning coaches being on-hand to offer support and assistance. It sounds like you have had some additional challenges to contend with and we hope that you are doing much better now.Our students are always our number 1 priority. We want to support every student to complete their studies with us in the best way possible. We will arrange for our Pitman Training Centre in Swords to get in touch with you to see what else we can do to help you through your Legal Secretary Diploma. We are sure that completing the Diploma and securing your dream job is still the main priority... Let's make that happen, together. Kind RegardsPitman Training

Dear Jack,We are sorry to hear that you had a poor experience with your SELT exam and obtaining the results. Here at Pitman Training we act as an exam venue for some of the these exams but your exam provider would issue the results. Your results don't actually come through to Pitman Training as they come directly to you from your SELT exam provider. Nevertheless, we do appreciate your feedback and it will certainly help us to improve our communication ongoing. Good luck with all of your future endeavours. Do let us know if Pitman Training can assist you with any of your career training needs. Kind Regards,Pitman Training

Dear Ashleigh, We are sorry to hear that you had a negative experience back in January. We do understand that you visited the Guildford Centre on a day that they were forced to close due to lockdown. We endeavoured to send emails to everybody who had booked exams with us notifying everybody about the exam cancellations due to enforced closures due to COVID. In these emails we offered everybody a rescheduled exam or a full refund. It seems that you did not receive this email. As soon as you replied to us with your bank details, we processed a full refund. We do understand that it would've been upsetting to make an unnecessary journey during the lockdown period. Again, we are sorry about the confusion and your inconvenience. We would welcome you back in the future if we can support you in any way, whether with an exam booking or whether studying/upskilling for a new career. Good luck with everything. Kind Regards,Pitman Training

Dear Cristina,It is a shame that you have left another damning review. As per the offers from Pitman Training Watford, we are very happy for you to continue your studies with us through to completion. Despite the lapse in time, we will certainly provide all of the material and the support to allow you to finish your studies and attain your Diploma certification. However, as previously stated, we are not in a position to offer you a refund for a number of reasons. You enrolled on the Diploma back in October 2019, 18 months ago. Our terms and conditions clearly stated that a refund could not be given after enrolment and commencement of study. We sincerely hope that you will choose to re-commence your AAT Diploma studies with us. Nothing would make us happier than supporting you to attain your certification. Kind Regards, Pitman Training

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that it hasn’t met your expectations. We take concerns like these seriously and would like the opportunity to look into this further for you. Please get in touch with us directly at customer.support@pitman-training.com so we can review your situation in detail and work towards a resolution. Kind regards Pitman Training Team

Hi Fiona,Thank you for leaving us a 5-star review! We are delighted to hear that you had such as positive experience. To hear that by completing your studies on our Medical Secretary Diploma helped you to secure new employment in your local hospital is amazing. What a great idea to now tackle the Accounting Diploma to open up even more job opportunities. We absolutely commend your proactive approach to learning and self-development. Good luck with everything, Fiona.Kind Regards,Pitman Training

Dear Cristina,We are sorry that you feel this way, and we are sorry for your personal circumstances. We wish your husband all the best. We always aim to support all of our students to complete their studies with us and we always try to be as reasonable as we can. A refund request more than a year after purchase/enrolment is not something that we can do. As we partner with AAT for that particular Diploma, we have to buy in all of the AAT course material at the beginning. We know that the past year has been a very challenging time for everybody, especially due to COVID. You mentioned the Training Centre being closed for a few months. Sadly, the Government forced all education businesses to close during that period. However, we were still able to support all of our students with our fantastic online technology platforms. We would welcome you back at any time in the future if you wanted to re-start your studies. Good luck in the future. Kindest Regards,Pitman Training

Hi, thank you for the review, and we always like to receive constructive feedback so that we can make improvements to our materials and the overall customer experience. We are sorry to hear that you felt a lack of value for money. Ironically, the Time-Management course is being updated this month with lots of improvements to make it more enjoyable and interactive. We have over 300 courses here at Pitman Training, so please do return to us if there are any other areas that you would like to study. The vast majority of our training courses are new and exciting and very interactive. Good luck in your future career endeavours!Kind Regards,Pitman Training