Michael Poole Middlesbrough reviews

★★★★★ 1/5

Trustpilot

Unresponsive, unprofessional.

I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!

Jude · 28 June 2021

★★★★★ 5/5

Facebook

I would highly recommend Michael Poole Estate agents in particular Vickie Phelps. Vickie was professional and supportive in the sale of my property. Vickie was also helpful when I needed advice in the purchase of my new property. 10/10 Service

Lisa · 28 September 2018

★★★★★ 5/5

Google

We are very happy to have recently had an offer accepted on our first home in South Croydon. Faye Godfrey has been extremely helpful throughout and made it an enjoyable process! she was very responsive to our queries and has also given some useful tips and plenty of ideas for when we move in! We hope the remainder of the process goes as smoothly as it has so far. Thanks again, Tom & Monica

Tom · 22 May 2016

★★★★★ 5/5

Trustpilot

Great service from Emma and Isobel

Alan · 31 July 2026

★★★★★ 5/5

Google

Thank you for your support and customer service Mixalis

Stéphanie · 22 October 2025

★★★★★ 5/5

Google

Catherine has made the experience of looking for a property as stress-free as possible, willing to go above and beyond to help and give advice to me and my partner. As first-time buyers, we couldn't be more thankful for her excellent industry knowledge and patience with us. She's always friendly, engaged, professional and responds instantly to any queries. A big thank you to Catherine.

Kayla · 22 May 2021

★★★★★ 5/5

Google

Great experience with michael poole from start to finish answered every question I had with professionalism

Lisa · 9 August 2025

★★★★★ 5/5

Trustpilot

Barely did a thing

Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend

Adrian · 31 March 2026

★★★★★ 5/5

Google

My experience with Street Ahead - Catherine has been brilliant so far with the initial stage of my purchase . I found Catherine to be very approachable and she has been highly responsive to my enquires , replying to emails even out of normal office hours . I look forward to receiving Catherine's assistance throughout the remainder of the process . Thank you Catherine for all your help to date.

Thomas · 22 May 2019

★★★★★ 5/5

Google

Great service from this team selling my house

Johnathan · 23 October 2025

★★★★★ 5/5

Trustpilot

I would absolutely recommend Michael…

I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service

Ray · 13 August 2025

★★★★★ 5/5

Trustpilot

Super fast at responding

Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.

Lisa · 4 June 2025

★★★★★ 4/5

Google

We phoned and left a message and emailed about a lovely rental family home. Myles was very responsive and quickly established a rapport with us. He arranged the viewing with owner, with whom he clearly had a good rapport. When it came to price negotiation Myles put our offer to the owner with a good word, keeping us informed throughout. Thanks Myles. It all paid off!

Natalie · 22 May 2020

★★★★★ 1/5

Google

Rude, insensitive, liars.. these 3 words describe them. Will do anything to get your money, even if it means making you homeless. I dealt with Diane Anderson and had a very very stressful experience for the sale of my property. Dominic Modell came on the last day to collect the keys and was behaving as if I have borrowed money from him and defaulted Stay away at any cost... !!!!

Rupesh · 22 May 2018

★★★★★ 5/5

Google

We had the best experience and are enjoying our new home thanks to Sophia Coughlan from the Croydon branch. She did everything to make sure that our move was easy , she supported our application, was very patient, answered evey questions that we had. She really went the extra mile for us! Thank you so much Sophia! Street Ahead, you have a gem in your team! All the best! Stephanie

Amaïdhi · 22 May 2018

★★★★★ 5/5

Google

Hi, I'd like to say, that I've found that Lewis is a very professional agent, very helpful, and efficient. I had a very positive experience with him all the time, If you ever want to find a property that suits you, he's the guy that i would recommend at any time. He is always happy to help, with professionalism and efficiency ... Really good experience.. rare to find in the "agent's world"

Mihai · 22 May 2015

★★★★★ 5/5

Google

Always found staff & company polite & informative throughout the sale of our property in these times of difficult circumstances. Many thanks to Maria & staff in concluding the sale.

David · 15 May 2021

★★★★★ 5/5

Trustpilot

The staff are always very helpful

The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.

Kathryn · 18 April 2026

★★★★★ 1/5

Trustpilot

Keep clear

Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.

Mr · 4 April 2025

★★★★★ 5/5

Trustpilot

Good service

Good service. All went very smoothly

Jill · 9 May 2025

★★★★★ 1/5

Google

STOP leaving your lights on at night. It shines into all of the Leon House flats and there’s severe light pollution in our apartments. We are unable to get any sleep. We will report this to the council

TM · 22 October 2025

★★★★★ 5/5

Google

I sold my property recently and the service was great. I had a sale lady Helen and there was nothing she couldn't do for us. The service of 5 star shows the commitment of the staff (Helen)

John · 4 October 2024

★★★★★ 5/5

Google

Craig the manager and all his team have looked after us very well. They have kept in touch and fitted viewings around our busy life. Craig provided expert advise and was always available for updates. Well done team and thank you from both of us

Mike · 15 May 2024

★★★★★ 5/5

Google

I've just sold a house and opted for Michael Poole to market it for me. The correspondence and viewing updates are 2nd to none. They are professional and extremely efficient, I wouldn't hesitate to recommend. Thank you for a stress free and effortless sale.

Bernie · 15 May 2024