Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDreadful customer service. During a pandemic where the advice is to do virtual viewings if possible, many properties have no room sizes, virtual videos or floor plans on the site. Impolite staff answering telephone enquiries and, the clincher, allowing 15 minutes to view a property before the next people turn up with no cleaning done in between! Absolutely against all the guidelines. 8 couples one day every 15 minutes and 10 the following.
Corinne · 8 October 2021
Agent replied · 6 February 2024
Hi Corrine, I am sorry to hear about your recent experience. Please could I ask about the property/properties in question you have had this issue with so I can look into this further with the branch manager.
★★★★★ 5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
R · 25 March 2026
★★★★★ 5/5
TrustpilotBeen dealing with Stacey at the yarm…
Been dealing with Stacey at the yarm branch.
Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.
Neil · 25 September 2025
★★★★★ 5/5
GoogleExcellent service from Lynsey and all the team in Middlesbrough. From valuation to completion, they were friendly and professional. They quickly answered any queries I had, handled the viewings for me and kept the process as stress free as possible. I would recommend.
Elaine · 15 May 2024
Agent replied · 6 February 2024
Thank you, Elaine. We appreciate you leaving this lovely review for us :)
★★★★★ 5/5
GoogleThank you Mr.Lewis for the wounderful support & help to find a rented property for me in record time !! Mr.Lewis was very good at keeping me informed at all stages of the process, particularly thankful to him. Thanks also to Mr.Dennis who conducted the final talks with the land lord. Very professional and honest to both sides in the transaction or no sales talk.
Many Thanks guys....
Liju · 22 May 2015
★★★★★ 5/5
GoogleMy experience with Rebecca Morris so far has been very professional and very efficient. She's always on point with my requests and constantly reaching out to me with new properties and viewing arrangements. With me currently being out of the country I thought the whole process of finding a flat will be a nightmare but Rebecca is definitely proving me wrong. Keep up the good work Rebecca.
Catherine · 22 May 2016
★★★★★ 5/5
GoogleI just want to say a big Thank you to Salma Ashfaq from Sreets Ahead ! She is a great person , very helpful and useful, very professional and confident in her job ! She gave me a lot of knowledge and precious information in the property bisness . Definitely I will advise again with Salma for my future property's plans!
Lyubomir · 22 May 2020
★★★★★ 5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
Andrew · 21 January 2026
★★★★★ 5/5
GoogleNice Service..Mix and George
Roger · 22 September 2025
Agent replied · 23 May 2026
Dear Roger,
Thank you for leaving us a 5* review.
Kind regards,
Zoe
Streets Ahead
★★★★★ 5/5
GoogleKai very quickly understood our situation and what we were looking for. He had an immediate rapport with my wife and I and was really helpful in finding what we were looking for and putting an offer in. He was miles ahead of most of the real estate agents we have dealt with and we would love to have bought with him. Thanks Kai.
Jacob · 22 May 2018
★★★★★ 5/5
GoogleA great experience so far with getting my house put on the Market, its been made really easy by the professionalism of the people at the Coulby office, Tracy and Anna have been very easy to deal with and I’ve had a lot of interest in the few weeks its been on the market, I now have an offer for the full asking price, what more could you ask! Thanks everyone at MP.
Ian · 11 February 2021
Agent replied
We loved reading this! Thank you so much, Ian :)
★★★★★ 5/5
TrustpilotGreat staff who got out property sold
Claire · 20 May 2026
★★★★★ 5/5
GoogleWe highly recommend Catherine of Croydon Central Branch! We’ve been struggling in finding our new place, too many agents tried to help us but only her was the only one who did not give up on us since the beginning! She’s not only there for work but also for those in need. We greatly appreciate her help! God bless.
Vina · 22 May 2020
★★★★★ 5/5
GoogleI would like to thank Danny and all the team at streets ahead and Anna Zajac for there professional and friendly service .
Anthony · 22 May 2024
★★★★★ 5/5
GoogleBig Thank you to Danny, SOLD my house in 7 days. Expensive-YES, advertising -TOP, Customer service -PERFECT, he took my call all hours of the day. Price received - FULL ASKING, HAPPY - YES. I was worried because there are 3 other properties on my road with other agents that has not shifted for 2 month + now. WELL DONE DANNY
Rossanna · 22 May 2019
★★★★★ 4/5
TrustpilotFriendly
Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.
Sylvia · 14 January 2026
★★★★★ 1/5
TrustpilotRUBBISH
RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES
Angie · 28 October 2023
★★★★★ 5/5
GoogleStreetsahead have been great to work with at both offices (Croydon and Addiscombe). A huge thank you to Marina, Harley and Danny.
Mark · 22 May 2024
★★★★★ 5/5
TrustpilotAlways professional and helpful
Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.
D · 7 June 2024
★★★★★ 1/5
TrustpilotTime wasters..worst estate agency in Northeast
Middlesbrough branch-This estate agency treats people looking for tenancy as dirt. The would keep you in dark and are not at all reliable. Would not tell you any probable timeline for start of tenancy/moving but will advertise the property as immediately available. After weeks of chasing phone calls, online viewing, tenancy application and going through the secret lottery of choosing the prospective tenant, they took holding deposit, did references and one about week before moving date withdrew tenancy paperwork citing landlord wants to sell.I was left dumbstruck...My whole joining week of the new job was spent in finding a place to rent.Time wasters.....They do not value the time for renters.
Anip · 7 October 2023
★★★★★ 5/5
GoogleHighly recommend. Tracy Bennett has dealt with the marketing of my house and helping to agree a sale in only a few weeks of having my house on the market. She provides a professional yet personalised friendly service. Communication is great and she is always on hand to answer any queries. They know the local area and their ability to secure a quick sale is second to none.
Lisa · 30 July 2021
Agent replied
Thank you, Lisa! This is great feedback - we really appreciate you taking the time to leave this review.
★★★★★ 1/5
TrustpilotIncompetent team
What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.
Greenpaypa · 29 September 2023
★★★★★ 5/5
GoogleCraig and Sophie at the Middlesbrough office have been brilliant throughout me selling my father's property and throughout buying process for my first property.
Could not recommend them enough.
Kieran · 4 October 2024
Agent replied · 24 August 2024
Thank you for your wonderful feedback, Kieran! We’re delighted to hear that Craig and Sophie provided excellent support during the sale of your father’s property and purchasing your first home. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, staff were great
Joseph · 8 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
