5/5
TrustpilotThe letting agent was extremely helpful…
The letting agent was extremely helpful and knowledgeable
Trusted Agent profile · Middlesbrough
Michael Poole Middlesbrough reviews
★★★★★
381 reviews across 2 platforms
64-66 Borough Road, Middlesbrough, TS1 2JH
Michael Poole's office in Middlesbrough, at 64-66 Borough Road, is rated 4.4 out of 5 across 381 reviews on two platforms, including 151 Google reviews rated 4.1.
Reviews
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWhere do I start
Where do I start! I thought I was been pursued by bailiffs than an estate agent! Very pressured forceful, threatening way of sales and very very unprofessional! The property and Lettings market is moving fast paced because of these pressured and harassed agents! These people have no consideration that moving home and choosing a home is the biggest decision anyone will ever make! These sharks need to give tenants, and buyers breathing space and consideration that potential clients have busy work lifes and can not always respond to they pressured deadlines! Made by who ever the agent is!!! Unbelievable poor poor experience with pooles! Shame on you!
Agent replied · 17 June 2024
Hi Tina, I'm terribly sorry to hear about your recent experience with Michael Poole. Could I please ask for a bit more information so I can circulate this to management. Could you let me know which branch you dealt with? Thank you,ChloeMichael Poole Estate & Lettings Agents
5/5
TrustpilotLeanne and Jack are so helpful and…
Leanne and Jack are so helpful and professional. Their communication is excellent and every step of the process is explained. I would definitely recommend them and would have no problem recommending them to a friend.
5/5
TrustpilotThank you Mr Aslan Manzur
Relocating to another town is hard and even trying to find the right property especially when you’re 3 hours away. I would personally like to thank Mr Aslan Manzur for everything. The whole renting process has gone smoothly. Through this process he has provided clear communication, very supportive and professional.
5/5
GoogleMaria of Michael Poole, Middlesbrough has been very helpful during the sale of our parents house. Keeping in contact with updates all through the sale, would definitely recommend Michael Poole. Sue & LizPositiveProfessionalism
Agent replied · 20 June 2024
Thank you so much, we really appreciate this!
5/5
GoogleGreat service, very professional and helpful throughout the process. Highly recommend.
Agent replied · 12 November 2025
Thank you so much for your kind words, Beth 😊. We’re delighted to hear you found our service professional and helpful throughout your journey. Your recommendation means a lot to the Middlesbrough team - thank you for choosing Michael Poole Estate Agents 🏡 …
1/5
TrustpilotUnresponsive, unprofessional.
I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!
Agent replied · 17 June 2024
Hi Jude, I am sorry to hear about your recent experience. Please could you provide the following information so I can look into this in more detail: the branch you contacted, the person you spoke to & the property in question.
5/5
TrustpilotGreat service from Emma and Isobel
5/5
TrustpilotBarely did a thing
Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend
5/5
TrustpilotI would absolutely recommend Michael…
I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service
5/5
GoogleGreat service from this team selling my house
Agent replied · 12 November 2025
Thank you, Johnathan! We’re so pleased you were happy with the service from our Middlesbrough team💕 …
5/5
TrustpilotSuper fast at responding
Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.
5/5
GoogleAlways found staff & company polite & informative throughout the sale of our property in these times of difficult circumstances. Many thanks to Maria & staff in concluding the sale.PositiveQuality
Agent replied · 20 June 2024
Thank you so much for taking the time to leave a review, David! It's truly appreciated.
5/5
TrustpilotThe staff are always very helpful
The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.
1/5
TrustpilotKeep clear
Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.
5/5
TrustpilotGood service
Good service. All went very smoothly
5/5
GoogleFrom start to completion we had a totally first class professional experience. The team took all of the stress of selling out of our hands and provided a superb service from start to finish. We were kept well informed every step of the way. Highly reccomended and we would certainly use Michael Poole again. A special mention to Dean, Georgina and Connor .Thank you so much.
5/5
GoogleCraig the manager and all his team have looked after us very well. They have kept in touch and fitted viewings around our busy life. Craig provided expert advise and was always available for updates. Well done team and thank you from both of us
Agent replied · 20 June 2024
Thank you, Mike! This kind of feedback means so much to the team.
5/5
TrustpilotDebbie extremely helpful
Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.
5/5
TrustpilotBeen dealing with Stacey at the yarm…
Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.
1/5
GoogleDreadful customer service. During a pandemic where the advice is to do virtual viewings if possible, many properties have no room sizes, virtual videos or floor plans on the site. Impolite staff answering telephone enquiries and, the clincher, allowing 15 minutes to view a property before the next people turn up with no cleaning done in between! Absolutely against all the guidelines. 8 couples one day every 15 minutes and 10 the following.NegativeProfessionalism
Agent replied · 20 June 2024
Hi Corrine, I am sorry to hear about your recent experience. Please could I ask about the property/properties in question you have had this issue with so I can look into this further with the branch manager.
5/5
GoogleLeanne was great, friendly, extremely helpful and was a pleasure speaking to. Definitely recommend to anyone in the future xPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thank you, Katherine. We really appreciate your lovely words!
5/5
TrustpilotThe staff could not be more helpful…
The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.
5/5
TrustpilotGreat staff who got out property sold
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Middlesbrough
How many reviews does Michael Poole Middlesbrough have?
Michael Poole's Middlesbrough office has 381 reviews across two platforms: 151 on Google, 230 on Trustpilot (across the whole business).
What is Michael Poole Middlesbrough's rating?
Michael Poole Middlesbrough is rated 4.4 out of 5 across all 381 reviews, and 4.1 out of 5 on Google from 151 reviews.
Where is Michael Poole's Middlesbrough office?
Michael Poole Middlesbrough, 64-66 Borough Road, Middlesbrough, TS1 2JH.
