Michael Poole Middlesbrough reviews

★★★★★ 4/5

Trustpilot

Friendly

Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.

Sylvia · 14 January 2026

★★★★★ 1/5

Trustpilot

RUBBISH

RUBBISH, absolutely joke of a company couldn't get a viewing of a property that had just gone on the market ,so i offered asking price without viewing to be told the seller isnt taking offers until viewings.Then get a phone call to say sold ,since then i spoke to the seller which is a old lady that told me she never even knew i had made an offer,absolutely bent and back handers come to mind (eston branch) LIES LIES LIES

Angie · 28 October 2023

★★★★★ 5/5

Trustpilot

Always professional and helpful

Always professional and helpful, Debbie went the extra mile at all stages of negotiating a prolonged and complex sale. Many thanks.

D · 7 June 2024

★★★★★ 1/5

Trustpilot

Time wasters..worst estate agency in Northeast

Middlesbrough branch-This estate agency treats people looking for tenancy as dirt. The would keep you in dark and are not at all reliable. Would not tell you any probable timeline for start of tenancy/moving but will advertise the property as immediately available. After weeks of chasing phone calls, online viewing, tenancy application and going through the secret lottery of choosing the prospective tenant, they took holding deposit, did references and one about week before moving date withdrew tenancy paperwork citing landlord wants to sell.I was left dumbstruck...My whole joining week of the new job was spent in finding a place to rent.Time wasters.....They do not value the time for renters.

Anip · 7 October 2023

★★★★★ 1/5

Trustpilot

Incompetent team

What a complete waste of time! I tried to get in touch with the sales department several times with no answer (i probably shouldn't have taken the hint after this as usually, the sale team are always enthusiastic about new business), when they finally picked up the phone, i requested an evaluation and they gave me a few date options. As the house is currently tenanted, i needed to confirm the dates with the tenant before locking in the dates and once again needed a few attempts before being able to connect. After a few more back and forth, i was told the earliest appointment to match the tenant's convenient time was about 2 weeks of waiting. We fixed a date and time accordingly (this was meant to be Tuesday 26th). There hasn't been a single follow up since then I even called up twice yesterday(Thursday) but was told the agent was busy. Don't bother wasting your time here. The only reason I got in touch was because i was referred by another trusted estate agent but have to say this is the worst sales department in any industry I've ever come across.

Greenpaypa · 29 September 2023

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, staff were great

Joseph · 8 May 2026

★★★★★ 5/5

Google

Fantastic support from start to finish. First time I've sold a house. Decided to go with Michael Poole who were already acting as my agent whilst renting out the property. I was kept in the loop the whole way through the process and staff were friendly and approachable throughout. Highly recommend.

Emma · 21 June 2023

★★★★★ 5/5

Trustpilot

Very professional and friendly service

Very professional and friendly service. All questions answered and very knowledgeable

Lesley · 26 March 2026

★★★★★ 5/5

Trustpilot

The team were very professional at all…

The team were very professional at all times and kept me updated through the whole process. A mention for my case handler Helen who was excellent and solved more than one problem not of her own making. Thank you.

Paul · 26 June 2025

★★★★★ 5/5

Google

I've just sold a house and opted for Michael Poole to market it for me. The correspondence and viewing updates are 2nd to none. They are professional and extremely efficient, I wouldn't hesitate to recommend. Thank you for a stress free and effortless sale.

Bernie · 24 October 2023

★★★★★ 5/5

Google

Craig and Sophie at the Middlesbrough office have been brilliant throughout me selling my father's property and throughout buying process for my first property. Could not recommend them enough.

Kieran · 9 August 2024

★★★★★ 5/5

Google

Excellent service from Lynsey and all the team in Middlesbrough. From valuation to completion, they were friendly and professional. They quickly answered any queries I had, handled the viewings for me and kept the process as stress free as possible. I would recommend.

Elaine · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience.

This company has been absolutely fantastic in helping me to prepare for renting out a house for the first time, guiding me seamlessly through everything that needed to be done. I could not have wished for better support from my “key contact person”, Sarah.

Ms · 3 April 2025

★★★★★ 5/5

Google

2nd time I’ve dealt with Micheal Poole Middlesbrough and both times I have been highly impressed with the communication especially from Georgina and Connor! Very knowledgable and clear to see they work very hard to help close the deal to make both ends happy! Thank you again guys... I wouldn’t hesitate in using you again!

Philomena · 22 June 2019

★★★★★ 5/5

Trustpilot

Wonderful service

Wonderful service, smooth and easy transition. 10 stars

James · 16 March 2026

★★★★★ 5/5

Google

Extremely professional, friendly and caring team

Denise · 26 March 2026

★★★★★ 1/5

Trustpilot

The whole expirience is just…dissapointing

The whole expirience is just dissapointing. Contracted to sell my house with Michael Poole Sadly wrongly valued which misslead the whole sale . Above estate agent does not have time to show property around athough charging 3 k fee for that type of service. Several people walked away from viewings or knowcked on my doors without appointment or three 4 couples trying to view without estate agent being there not organized at all . And time for organizeing viewings above 2 weeks due to calendar issues.! The job is simple and cant be done .. advert running after taking property of the market for week costing people again knocking on doors . Dissapointed not sold would not use again in future ..

Anna · 18 April 2023

★★★★★ 5/5

Trustpilot

I give them 5 stars because all agents…

I give them 5 stars because all agents were so professional and helpful all the time, they, practically, took on themselves part of the stress of moving house. I am so grateful, they DID help.

E · 26 June 2025

★★★★★ 5/5

Google

Leanne was amazing, very efficient and helpful! Would definitely use her againPositiveResponsiveness, Professionalism

Helen · 24 August 2021

★★★★★ 5/5

Trustpilot

Excellent service from Aslan

Excellent service from Aslan. Professional, reliable and easy to deal with.

A · 26 January 2026

★★★★★ 5/5

Trustpilot

Nice people, great photos, hardworking!

Matthew did a great job with the photos and virtual tour images. Molly and Debbie worked really hard behind the scenes and helped get us completed before the stamp duty changes. Great team effort to get it over the line!

James · 4 April 2025

★★★★★ 5/5

Google

I sold my property recently and the service was great. I had a sale lady Helen and there was nothing she couldn't do for us. The service of 5 star shows the commitment of the staff (Helen)

John · 23 November 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Aslan at…

Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.

M · 30 December 2025

★★★★★ 5/5

Trustpilot

High recommend going service and…

High recommend good service and explaining everything 👍

Alia · 5 February 2026