Trusted Agent profile · Merton
★★★★★
743 reviews across 3 platforms
17-21 Church Road, London, SW19 5DQ, Merton, SW19 5DQ
Jackson-Stops's office in Merton, at 17-21 Church Road, is rated 4.7 out of 5 across 743 reviews on three platforms, including 273 Google reviews rated 4.9.
273
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
467
Reviews on Trustpilot
Business-wide
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
GoogleGreat agency, really going out of their way to help prospective tenants in London's tough housing market. Claudia De Abreu was in charge of my file and was absolutely lovely to deal with. 5 stars. Couldn't recommend her more!
Dear Elias, Thank you for your kind comments regarding the Claudia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotChloe was extremely helpful and…
Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.
Dear Mark, what lovely words about the service you received from Chloe - we will pass on your kind words. With best wishes from everyone at Jackson-Stops.
5/5
GoogleSienna has been absolutely wonderful! She has gone above and beyond to ensure my clients' move went as smoothly as possible so that they could settle into their new home for Christmas. I could not have asked for a better and more attentive agent.
Dear Vera, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSara and Charlotte were absolutely brilliant in their support and advice during my property search. They had so much time to help with any questions and advice and made me feel very confident about the properties they had to offer, I highly recommend them!
Dear Jess, Thank you for your kind comments regarding Sara and Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe Jackson Stops letting team has been fantastic. They were able to find tenants matching our specifications within a short timeframe. They went out of their way to help and advice us during the process. They are extremely responsive, well networked and enterprising which really helps. Thanks to Maddie, Scarlet and Amelia for all the help.
Dear Teresa, It’s great to hear that you have had a brilliant experience with our Wimbledon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleLooking for a property while still living abroad is a very difficult & stressful process. Sienna was supportive & encouraging throughout without being pushy like I’ve experienced with other estate agents. She’d patiently & honestly explain everything to us and helped us find a place. Lovely lady, would be my first call & recommendation to anyone.
Dear Abeer, Thank you for sharing your kind words about Sienna. Your comments are much appreciated by the Wimbledon team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleSienna at Jackson-Stops was so helpful and kind whilst looking for a flat to rent. Their communication was exceptional with regular updates and check ins. We really felt looked after by Sienna throughout our search, and I couldn't recommend her enough. Even during an exceptionally difficult time to look for properties to rent, Sienna was outstanding.
Dear Fran, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleEmily is professional and friendly. She is always responsive and listens to us. I would highly recommend her to anyone. Thank you Emily 😀 …
Dear Eleanor, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleHarry has been superb!! Professional and knowledgeable. He is the guy that you should go to if you need to buy or rent a place
Dear Eric, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Katie
5/5
TrustpilotThis is a well established and…
This is a well established and professional company that has been in business for over 100 years and certainly this shows and is witnessed from the keen staff to the partners from top to bottom. Someone once told me that moving home was more stressful that having a child. Being a man I can’t attest to that but my wife can and it is. But with a superb partner like Anthony Inskip you are in superb and experienced hands He is the cool hand Luke of JS and he carries you through the tough days My wife and I have moved constantly in our 45 year careers some 14 houses. This 15th and hopefully last happy move has been in the hands of ardent professionals Jackson Stops
Dear Keith, a fantastic review - thank you, and we are delighted that you felt our property pedigree was evident during your house move, and that the service you received from Anthony was superb. May we wish you happiness in your new home. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSold through Toby and his team
Sold through Toby and his team. No chain, what could be easier, you’d have thought? But probate issues caused a very significant complication and I really valued Toby’s understanding, integrity and knowledge. I trusted his advice and I’m sure exchange and completion would not have happened without it. Highly recommended.
Dear Duncan, thank you so much for leaving a review and it's heartening to hear of your positive experience with Toby and his team. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotHighly recommend
Highly recommend! Laura from the rental department (Bury St Edmunds branch) has always demonstrated exemplary professionalism and efficiency. The process of enquiring, applying for and subsequently renting a property through Jackson Stops has been easy to navigate and thus a positive experience.
Dear Portia, a wonderful five star review for Jackson-Stops Bury St Edmunds - thank you. We are very pleased to read that you would recommend us!
5/5
GoogleJanine was fantastic assisting us with our property search and managing the landlord / tenant conversations up to making an offer and acceptance. We are pleased with the service provided so far and are looking forward to moving into our new house soon!
Dear Kate, It’s great to hear that you have had a brilliant experience with our Wimbledon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCharlotte Bigsby was very friendly and professional when showing me and my boyfriend round a few flats, explained things very clearly! Nice to have someone that showed a genuine interest compared to other agents!
Dear Lola, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotWe had such a good experience with Jackson-Stops
We had such a good experience with Jackson-Stops. From our first viewing of the property the agent gave really good advice about how and when to proceed with an offer. It took us a few months to sell our property but the agent kept regularly in touch with us during this period which was really reassuring. When we were able to negotiate the agent gave more really good advice which allowed us to make an offer that secured the property. During the legal phase the agent kept us up to date and acted as an effective link between seller/solicitor and us. We can't fault the service that Jackson-Stops provided and would recommend them without hesitation.
Dear Martin, we're delighted to read your detailed 5 star review - thank you - and we are pleased to hear that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have been a client of Jackson Stops for some 30 years. The service I have received has been excellent in both selection and management of tenants and particularly for maintenance of the property. I particularly value the knowledge and local contacts that the maintenance team ,led by Margaret Heath have and the long term relationships with their customers. I don't have to worry about the property even when I am out of the country as I can completely trust them Patrick Maley
Dear Patrick, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotOutstanding service
Once again JSS came up as outstanding in terms of service, communication and delivery. Will Jordan is a pleasure to deal with, professional, proactive and personable. Thank you once again for great service in letting our property.
Dear Caroline, a great review - thank you - and we are delighted that you rate Will Jordan and Jackson-Stops as outstanding. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotAnthony did a brilliant job
Anthony did a brilliant job of supporting us through our purchase. It was a fairly tricky chain but Anthony was extremely proactive and led on communication with all parties. Thank you
Dear Izzy and Mark, a lovely 5 star review - thank you, and we are pleased to read that you felt supported through your property purchase. With best wishes from everyone at Jackson-Stops.
5/5
GoogleCharlotte was so professional and helpful- cannot recommend highly enough. She called me immediately with property meeting my requirements and was so accommodating arranging multiple viewings at short notice. An asset Jackson-Stops
Dear Natalie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleOliver Saberi was extremely professional from start to finish. A delight to work with, would highly recommend!
Dear Fergus, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotExcellent personal service
Rosanna Diaper’s personal service made the stress of selling and buying a house bearable. She and the other staff at Jackson-Stops always answered queries, returned calls and kept us up-to-date with progress. Nothing but praise from start to finish.
Thank you so much for your five star review of Jackson-Stops Bury St Edmunds and we are pleased to hear Rosanna provided such an excellent service.
5/5
TrustpilotMy Grade 11 listed property with…
My Grade 11 listed property with numerous contraventions proved extremely difficult to sell over an extended period of time.The presentation and marketing attracted multiple viewings, but potential purchasers were not prepared to accept the cover provided by the unambiguous, comprehensive indemnity.
Dear Nick, the sale of historic houses is one of our specialities and we are delighted to hear that you experienced an individual and professional service. We will pass on your kind words to Tracy and the team at Woburn. With best wishes from Jackson-Stops.
4/5
TrustpilotVery efficient and thorough in terms of…
Very efficient and thorough in terms of communication and ensuring the process moved along at a good pace. Were also very accommodating and supportive in terms of allowing us to view the property throughout the process. Very happy in our first home.
Dear Robert, thank you for your positive review of Jackson-Stops. We are pleased to hear that you were supported through your house purchase and that the team was efficient and thorough. With best wishes from everyone at Jackson-Stops.
5/5
Trustpilotreliable, hard-working, diligent
Estate agents have a bad reputation this is true! However, Jackson Stops have complely changed my opinion. Despite problems with a pandemic, incompetent solicitors (not recommended by Jackson Stops I hasten to add) and a delicate buying chain, Mandy and her team worked tirelessly to get us over tge line into our dream house. Thank you all at Jackson stops especially you Mandy
Dear Kirsten, thank you for taking the time to leave such a glowing review, highlighting the professionalism of our Cranbrook branch. Wishing you every happiness in your new home. Best wishes from all of us at Jackson-Stops.
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