Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI rented thru Jackson-Stops for 2.5 years . My experience with Sienna Kelmendi and Margaret Heath at this branch was a pleasure. They both were very responsive to my emails or enquiries . They dealt promptly to any emergencies and if not available, ensured that contacts to replace them were left and also followed up on their return. I feel anyone who deals with Jackson-Stops Wimbledon can feel safe and reassured that they will have their housing needs met above and beyond expectations and more importantly be looked after by a trusted business and professionals. Thank you again Sienne and Margaret for everything and wishing you all the best.PositiveResponsiveness, Professionalism
Laurent · 29 March 2024
Agent replied · 25 October 2024
Dear Laurent, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleWe recently rented a flat through Jackson-Stops and had the absolute pleasure of working with Claudia as our letting agent. One of the friendliest, most personable, and genuine agents I have met in the UK. She was open and honest with us through the whole process and went out of her way to help to rectify minor issues when we moved in. Her warm nature was a huge part of the reason we put in an offer and I would very happily work with her again.
Sherridan · 29 March 2024
Agent replied · 25 October 2024
Dear Sherridan, It’s great to hear that you have had a brilliant experience with our Wimbledon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleI was very fortunate to stumble across Jackson-Stops as my Partner and I were looking for a place in London. Harry Payne helped us out tremendously as we were fresh from Canada and trying to find a place quickly. Harry not only found us a place fast, but one that was perfect for our needs and budget. Even when our Canadian documents proved difficult to validate through the tenant approval process, Harry handled the back and forth so well and got us into our place so much faster than we could've expected. We'd gladly point anyone in the direction of Jackson-Stops.
Daniel · 29 March 2024
Agent replied · 25 October 2024
Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotPersonal help and guidance - First Class
Personal help and guidance all the way through the selling process was first class. Somebody was always on hand to answer queries or liaise with the purchaser when needed. Sam was a great help and was always prepared to go the extra mile.
Jane · 12 July 2023
Agent replied · 23 October 2024
Dear Jane, thank you for taking the time to leave a review, and we're very happy to hear that you received personal help and guidance all the way through your selling process. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent service
Lottie was helpful, knowledgeable and efficient throughout the process of selling. She was particularly skilled at keeping both sellers and buyers happy and informed when the legal processes regarding probate were so slow. I have no hesitation in recommending Lottie and the rest of the team at Jackson Stops in Newmarket.
AW · 24 October 2022
Agent replied · 23 October 2024
Hi, thanks for leaving a review about your experience with Lottie and the team at our Newmarket branch. We're delighted to hear that you received a skilled and professional service and that you would recommend us. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
GoogleHarry was our letting agent!
Harry was brilliant. He went above and beyond in every category. Everything went very smoothly. I would highly recommed Jackson-Stops
Erilda · 27 July 2024
Agent replied · 25 October 2024
Dear Erilda, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleThank you Charlotte (Wimbledon branch) for finding us a property and making the process of moving so easy
Rose · 9 November 2024
Agent replied · 9 December 2024
Dear Rose, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Katie
★★★★★ 5/5
TrustpilotSam Holmes at Jackson-Stops
Sam Holmes at Jackson-Stops, Newmarket has been brilliant. She is generous with her time and I really appreciated her helpful, constructive advice. It was great dealing with her. Cannot recommend her or her colleagues at Jackson-Stops enough. Give them a call.
Richard · 12 August 2023
Agent replied · 23 October 2024
Dear Richard, thank you for taking the time to leave a review and we will pass on your positive words to Sam at the Newmarket branch. With best wishes from all at Jackson-Stops.
★★★★★ 5/5
GoogleWe used Jackson-Stops when relocating from abroad to London. Sienna was really helpful from the outset in our search for an apartment. All our backchecks and documentation were completed very efficiently. Sienna has been available for any queries we've had and made sure our move has been stress-free, thank you!
Luke · 26 October 2022
Agent replied · 25 October 2024
Dear Luke, Thank you for your kind comments regarding Sienna and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleIssac was friendly and responsible.
He kept me updated the properties information and my status regularly. although I didn't find a property through his company. I appreciate his working attitude and profession help he offered.
Chan · 23 May 2025
★★★★★ 5/5
TrustpilotJackson Stops - Awesome service
I have moved around the country 5 times in the last 4 years and have rented properties from different estate agents and by far the nicest and most professional and helpful of those has got to be Jackson Stops by a mile. Especially Lyn McDonald who has made the whole process so simple its been like a dream.Thank you Jackson Stops and Lyn
Jennie · 12 August 2020
Agent replied · 23 October 2024
We really appreciate your feedback Jennie, thank you. We will make sure your kind words reach Lyn!Best wishes, Jo from Jackson-Stops
★★★★★ 5/5
GoogleExceptional service! Harry Payne was professional, polite, and always available to show us properties that matched our needs.
Raafat · 2 November 2024
Agent replied · 9 November 2024
Dear Raafat, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleThey made the process so much easier. Harry Payne was very professional and was always available when we had questions or concerns. From the viewing to confirming the tenancy Harry was friendly and very helpful. Great service!
Sharuha · 10 November 2023
Agent replied · 9 November 2024
Dear Sharuha, Thank you for your kind comments regarding Harry and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleThe renting process went smoothly. We were introduced to a property which wasn't initially on our radar and we ended up closing the deal. Thank you Charlotte for that!
Lucas · 28 April 2024
Agent replied · 25 October 2024
Dear Lucas, Thank you for your kind comments regarding Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had a very good experience with Jospeh who helped us greatly with our move. He displayed fantastic knowledge and helped us find our flat efficiently. The viewing was was made simple because he allowed us the freedom to ask questions and take our time viewing the property. Following this, the process of bidding and filling out paperwork was also made easy and completed within a few days. Prompt responses allowed for the process to be as easy as possible. Would definitely want Joseph’s expertise again for future moves!
Alex · 28 February 2024
Agent replied · 25 October 2024
Dear Alex, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joe, and do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team.
★★★★★ 5/5
TrustpilotI really couldn’t recommend Toby and…
I really couldn’t recommend Toby and Guy highly enough. They are one of a kind. They have deep knowledge of the mid-Sussex area, easy to get hold of and will got the extra mile for you. They have been a real pleasure to work with and should be your first stop when it comes to selling your property.
Edward · 17 August 2021
Agent replied · 23 October 2024
Dear Edward, many thanks for your five star review of our Mid Sussex team, we're delighted Toby and Guy's skills, experience and local knowledge shone through. Wishing you all the best from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotMidhurst branch
Really really impressed with Nick Ferrier and team at the Midhurt branch. Epic local knowledge and an impressive understanding of the regional and national markets, and its risks and opportunities for vendors. Was especially interested to take his advice on maintaining the value of my house and prep work I should be getting on with for a quick sale. Thanks!
Chris · 15 March 2021
Agent replied · 23 October 2024
Dear Chris, thanks so much for sharing your experience of our Midhurst team, we will make sure we pass your feedback on to Nick. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotI dealt with Anthony Inskip all through…
I dealt with Anthony Inskip all through my property purchase.He was a pleasure to deal with even in the more challenging and frustrating periods!Thank you Anthony and the Jackson Stops TeamBest wishes,C Read
Chris · 26 January 2024
Agent replied · 23 October 2024
Dear Chris, a lovey review - thank you, and we are pleased to hear that your experience with Anthony and the team was a very positive one. With best wishes from all at Jackson-Stops.
★★★★★ 5/5
GoogleI would like to say thank you Harry Payne for all your hard work as always! Harry is the expert, professional who is working well beyond to provide the best results! I hope we work together again!
Emma · 26 October 2023
Agent replied · 25 October 2024
Dear Emma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThey made the process so much easier. Harry Payne was very professional and was always available when we had questions or concerns. From the viewing to confirming the tenancy Harry was friendly and very helpful. Great service!
Sharuha · 26 October 2023
Agent replied · 25 October 2024
Dear Sharuha, Thank you for your kind comments regarding Harry and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleJune 2021
I was looked after at every stage of the process of negotiating my new flat by …
Jonathan · 16 March 2026
Agent replied · 25 October 2024
Dear Jonathan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleEmily was a great help in supporting us with viewings and potential properties in our rental hunt!
Tom · 2 November 2024
Agent replied · 9 November 2024
Dear Tom, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
GoogleWe have rented a flat via Jackson Stop and the service has been
excellent, very personal and professional very different from other
highstreet letting agencies. Especially big thank you Laura for your
kindness and attention to all details in every step in dealing with
the landlord. I definitely would work with them again.PositiveResponsiveness, Quality, Professionalism, Value
Ewelina · 26 October 2021
Agent replied · 25 October 2024
Dear Ewelina, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleJanine has been very helpful in supporting our search for our next home in the Wimbledon area. Since we initially reached out, we regularly receive properties from Janine who really understands what we are looking for.
Matt · 26 October 2023
Agent replied · 25 October 2024
Dear Matt, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Marilyn, Customer Relations Team
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