Trusted Agent profile Β· Merton

Jackson-Stops Wimbledon reviews in Merton

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

743 reviews across 3 platforms

17-21 Church Road, London, SW19 5DQ, Merton, SW19 5DQ

Jackson-Stops's office in Merton, at 17-21 Church Road, is rated 4.7 out of 5 across 743 reviews on three platforms, including 273 Google reviews rated 4.9.

Google logo

4.9 / 5

273

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Trustpilot

High quality estate agents.

The professional approach by every member of staff was very reassuring and helped us through a stressful time. Emma, in particular, was wonderful and definitely sorted out many difficulties during the four months before we completed and moved. We would highly recommend your company to all.

Tricia Β· 25 June 2025

Agent replied Β· 28 May 2026

Dear Tricia, we are very happy to hear that you would recommend Jackson-Stops estate agents, and that Emma and the team were approachable, reassuring and helped you through! With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Jess Lynagh Review

Overall experience from Jackston-Stops was adequate but we found Jess Lynagh to be very helpful, kind, responsive, and accommodating. Thanks Jess!

Justin Β· 12 August 2024

Agent replied Β· 23 October 2024

Dear Justin, thank you for taking the time to leave a review and we are very pleased that the service you received from Jess was kind, responsive and accommodating. If there is anything we can learn from your experience please do contact us at info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops.

1/5

Google

I travelled over an hour and a half on Saturday from East London to Wimbledon to view a property, and our estate agent (Harry Payne) was a no show. We waited outside for half hour, and we also buzzed the flat number 3 times. Nothing. Not even a courtesy text or call (as Harry has our contact details) to say he couldn't make it. We wouldn't have minded too much if the flat was unavailable, or he was running late, if he actually let us know what was going on, but instead he just didn't get in touch and it was a complete waste of our time. Cheers Harry. Pretty rough experience, and we won't be in contact for similar properties in the area. πŸ‘Ž

J Β· 10 January 2024

Agent replied Β· 9 January 2025

Dear J R Dixon, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

A huge thank you to Toby and the team…

A huge thank you to Toby and the team at Jackson-Stops! They have worked tirelessly to secure the sale of our home and we really appreciate all they have done.Toby's experience, honesty, knowledge and professionalism gave us immense confidence throughout the process and we were grateful to leave everything in his very capable hands. Thanks so much!

Candy Β· 19 May 2021

Agent replied Β· 23 October 2024

Dear Candy, thank you for sharing your experience of working with Toby and our Mid Sussex team. We're glad their experience and know-how shone through during the process of selling your home. Best wishes from us all at Jackson-Stops.

5/5

Google

This word to thank Sienna once again because she has been a very precious help. Thanks to Sienna we were able to find our apartment very quickly. It's always nice to have a professional and efficient person who support you in your research. I recommend Sienna 100%.

Stefan Β· 26 October 2022

Agent replied Β· 25 October 2024

Dear Stefan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Emily Peake was great, fantastic service. She followed up my initial query a few days later by telephone. Five out of five stars!

Samantha Β· 27 June 2024

Agent replied Β· 25 October 2024

Dear Samantha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Could not fault the service we had…

Could not fault the service we had from Anthony Inskip at Jackson-Stops Woburn. We certainly had a few challenges along the way but Anthony kept us informed at every step so we were not kept in the dark. We eventually moved into the most perfect house and we love it and cannot thank Anthony enough.

Christine Β· 21 September 2021

Agent replied Β· 23 October 2024

Dear Christine, thank you for your review, highlighting the communication skills of our Woburn team. We're delighted to hear you're happy in your new home, your feedback will mean a great deal to Anthony in particular. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Jackson-Stops Newmarket

I worked with Zoe Everett to find a great letting for my family. At every point in the process, Zoe was friendly, transparent, and communicated well. She helped mitigate the stress with the entire process.

Trey Β· 17 October 2023

Agent replied Β· 23 October 2024

Dear Trey, it's lovely to hear that the service you received from Zoe was friendly, transparent and with good communication. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent from beginning to end!

We used Jackson-Stops to find a rental property last year and again this year. Both times our experience was second to none! So professional throughout and excellent communication. We mainly dealt with Isabelle and she was super. So efficient and did everything she could to help us along the way. I would highly recommend Jackson-Stops πŸ‘Œ

Caroline Β· 6 July 2021

Agent replied Β· 23 October 2024

Dear Caroline, we're delighted to have been able to help you find your recent rental properties. Thank you so much for your five star review. Best wishes from us all at Jackson-Stops.

5/5

Google

We were helped by Claudia in our rental property search; she was personable, informative and very friendly. If we ever find ourselves looking again, we’ll definitely get in touch!

Alexina Β· 28 February 2024

Agent replied Β· 25 October 2024

Dear Alexina, Thank you for your kind comments regarding Cladia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Charlotte has been extremely responsive, professional and friendly throughout the whole process. Wouldn’t hesitate to recommend or use Jackson Stops again. Thank you very much for making a usually quite difficult transition so easy!

RS Β· 26 October 2023

Agent replied Β· 25 October 2024

Dear RS, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Sienna Kelmendi has been nothing but efficient, kind and timely in helping us find and secure our next home. I am extremely grateful she was the one taking care of us and helped us through the entire process. Her support, knowledge and professionalism were all impeccable.

Chloe Β· 26 October 2022

Agent replied Β· 25 October 2024

Dear Chloe, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Great customer service from Oliver - found a tenant very quickly, negotiated and arranged everything seamlessly

Deborah Β· 16 March 2026

Agent replied Β· 16 April 2026

Dear Deborah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Charlotte was a fantastic! Excellent service, very professional and explained everything so easy, Highly recommended!!!

Matthew Β· 18 October 2024

Agent replied Β· 25 October 2024

Dear Matthew, Thank you for your kind comments regarding Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie

5/5

Trustpilot

The great team at Jackson-Stops in Linfield

Guy, Alice and Toby made the process of selling our house as painless and problem free as possible. They arranged and handled the viewings very efficiently and as a result we sold quickly with the minimum of stress. They worked hard on our behalf and on top of that, they’re nice people to deal with!

Fred Β· 7 June 2021

Agent replied Β· 23 October 2024

Dear Fred, thank you so much for sharing your experience of our Mid Sussex branch. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Matt Cutting and the team at the Bury…

Matt Cutting and the team at the Bury St Edmunds office provided us with a professional and exceptional service throughout the whole sales process. We are so glad that we instructed this company and appreciated Matt's advice, guidance and attention at all times. We would highly recommend Matt and his team whether you are buying or selling.

BSE Β· 10 December 2020

Agent replied Β· 23 October 2024

Thank you so much for your kind review, we're really proud of Matt and his team who ensured your experience with Jackson-Stops was 5 star worthy! Please don't hesitate to reach out if you need any assistance in the future. Best wishes from us all.

5/5

Trustpilot

Fantastic company

I have recently purchased my dream home through Jackson stops. I cannot fault them in anyway! We dealt with Anthony from start to finish and he really did go above and beyond for us, thank you.

Katie Β· 9 August 2023

Agent replied Β· 23 October 2024

Dear Katie, thank you for taking the time to leave a review and we are delighted that the service you received was faultless. With best wishes from all at Jackson-Stops.

5/5

Trustpilot

Excellent management service!

Having been with Jackson-Stops since 2009, I’m very happy with their professionalism, specially I would like to thank Margaret Heath in the Property Management department as she’s always been friendly, efficient and helpful!

Bahar Β· 19 October 2023

Agent replied Β· 23 October 2024

Dear Bahar, we're very happy to hear you've been with Jackson-Stops as your property agent since 2009, and that Margaret is friendly, efficient and helpful. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Trusted in every way taking the hassel and stress away from you.

I have dealt with many estate agents in the past as I was in the business myself for.many years. The training I received was excellent so this review is being very honest and true. Alice from Jackson Stopps of Wimbledon Is as professional as you can get. Prompt service and action taken immediately she is the best Property Manager I have come across. I would definitely fully recommend Jackson’s Stopps to look after my property and also for sales too.

Julia Β· 8 November 2023

Agent replied Β· 23 October 2024

Dear Julia, it's great to hear that a property professional rates the service of our Wimbledon office, and Alice in particular, as 'as professional as you can get', and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

We have recently exchanged contracts on…

We have recently exchanged contracts on the purchase of our new home. Michelle Hendrie was the agent for the vendors and was extremely helpful and professional. She managed to expedite the negotiations when there was an issue that could have cause the deal to collapse. We would definitely use Jackson-Stops in any furture property transactions.

Jane Β· 18 March 2021

Agent replied Β· 23 October 2024

Dear Jane, thank you for your glowing review of our Midhurst branch. We will make sure your feedback reaches the team, Michelle in particular. Best wishes from us all at Jackson-Stops.

1/5

Google

From the point of view of a current tenant ending a lease: I’ve found Jackson-Stops to be incredibly disorganised with multiple miscommunications within their team. It seems like it would be a simple thing to organise viewings, photos and electrical surveys. For some reason - in the hands of this company - routine appointments turn into a complicated process with multiple emails from different team members who don’t seem to talk to each other, going back and forth. It is an exhausting experience with an unnecessarily high level of inconvenience and hassle. Surely there is a better service out there. I have recommended my friends and family avoid this particular agency and would advise others to do the same.

Dani Β· 26 October 2023

Agent replied Β· 25 October 2024

Dear Dani, I am concerned to read your comments and have passed them to the Director of our Wimbledon office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Kind regards,Sarah Tranter, Customer Relations Team

1/5

Google

Unprofessional - Unacceptable On the 9th of August we booked a viewing for the 11th in Wimbledon with Sienna K. When we showed up at the property, a gentleman in the house told us that an offer had been accepted and that there were no more viewings! We had to leave our jobs early, not arrange other viewings, potentially lose other flats and Sienna didn't have the decency to send us an email and cancel the appointment. This is a very disrespectful behaviour and you should be ashamed of treating people like that.

Elpida Β· 26 October 2023

Agent replied Β· 25 October 2024

Dear Elpida, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma Chughtai, Customer Relations

5/5

Google

I recently had the pleasure of working with Jackson-Stops Wimbledon, and I must say they are a beacon of trust and professionalism in the London real estate market. In a city where problem-solving is paramount when it comes to real estate, this agency stands out as a genuine problem-solver. A special shoutout to our agent, Charlotte, who was not only punctual and professional but a genuinely empathetic person. She radiated good energies and brought a touch of good luck to every house we visited. Her communication skills were top-notch, reflecting her natural business acumen and problem-solving abilities. Charlotte's empathy level was of the highest standard, making the potentially stressful process of house hunting a truly enjoyable experience. It's clear to me that she's not only born to be in this business but is on her way to becoming a game-changer in London's real estate scene. I cannot recommend Jackson-Stops Wimbledon enough for anyone in need of real estate services. Do yourself a favour and find Charlotte before everyone else does. She is, without a doubt, the epitome of what a real estate agent should be. Thank you, Charlotte and Jackson-Stops Wimbledon, for an outstanding experience!

Onur Β· 26 October 2023

Agent replied Β· 25 October 2024

Dear Onur, Thank you for your wonderful kind comments. We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Polite , professional and efficient

Alice Creighton from Jackson - Stops visited my property last month, she was on time , polite and professional . Alice accompanied me around the property and listened to the problems I had . I felt very supported as she took photos and listened. After Alice’s visit I was quickly contacted by the relevant professionals to complete the works, I was really impressed at how quickly this was arranged . I had to contact Alice a few times with a couple of queries over the past few weeks and her reply has always been quick and informative, and minor problems solved instantly .I’m very impressed with the service that Alice provided , and feel secure that any future issues dealt with just as efficiently.

Wendy Β· 24 October 2023

Agent replied Β· 23 October 2024

Dear Wendy, thank you for writing a review about the service you have received from Jackson-Stops and Alice in particular. It's wonderful to hear about your positive experience you've had. With best wishes from everyone at Jackson-Stops.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson-Stops's Google reviews
The Trusted Agent

Is this your office? Claim your page.