Trusted Agent profile · Merton

Jackson-Stops Wimbledon reviews in Merton

4.7

★★★★★ Excellent

743 reviews across 3 platforms

17-21 Church Road, London, SW19 5DQ, Merton, SW19 5DQ

Jackson-Stops's office in Merton, at 17-21 Church Road, is rated 4.7 out of 5 across 743 reviews on three platforms, including 273 Google reviews rated 4.9.

Google logo

4.9 / 5

273

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service

We could not have been happier with the service we received from Jackson Stops, Woburn. Neil Abraham handled the sale of our property with both professionalism and friendliness. He has a great sense for the business, is always approachable and responsive and went way beyond the call of duty on several occasions. Thank you Neil.

Arzu · 23 February 2021

Agent replied · 23 October 2024

Dear Arzu, thank you so much for your glowing review of our Woburn branch, highlighting the professional and proactive service you received. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Polite , professional and efficient

Alice Creighton from Jackson - Stops visited my property last month, she was on time , polite and professional . Alice accompanied me around the property and listened to the problems I had . I felt very supported as she took photos and listened. After Alice’s visit I was quickly contacted by the relevant professionals to complete the works, I was really impressed at how quickly this was arranged . I had to contact Alice a few times with a couple of queries over the past few weeks and her reply has always been quick and informative, and minor problems solved instantly .I’m very impressed with the service that Alice provided , and feel secure that any future issues dealt with just as efficiently.

Wendy · 24 October 2023

Agent replied · 23 October 2024

Dear Wendy, thank you for writing a review about the service you have received from Jackson-Stops and Alice in particular. It's wonderful to hear about your positive experience you've had. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellent service.

The service provided by Anthony and the team at Jackson Stopps team at Woburn was exceptional. Not only did they achieve full asking price for my sale, but more importantly they were completely transparent with the information and maintained excellent prompt communication which is the most important quality when dealing with any sale.

KF · 16 June 2021

Agent replied · 23 October 2024

Dear KB, thank you for taking the time to leave your review, we're glad to hear our Woburn team were excellent communicators throughout your sale. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Great experience with Loren

Great experience with Loren, Loren was able to communicate effectively and in a timely manner to resolve an ongoing issue I had! Very pleasant and nothing was too much trouble for her.

Jem · 9 October 2023

Agent replied · 23 October 2024

Dear Jem, a lovely review - thank you, and it's wonderful to hear that your experience with Loren and the team was a positive one. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

A more than satisfactory experience.

Our objective last October when we approached Jackson-Stops to market our property was to achieve a sale as soon as possible. Market conditions were not favourable and even deteriorated over the winter months. Despite this, Karl Ormerod approached the challenge professionally, liaising with us throughout the process and communicating regularly (not always during standard office hours). Karl’s approach was business like, which in itself gave us confidence (as clients) and I am certain helped to get the buyer over the line.A job well done!Rod.

Mr · 6 October 2023

Agent replied · 23 October 2024

Dear Mr Hill, we are delighted to hear about your positive experience with Karl in our Lancashire & the Sefton Coast branch, and its wonderful to that Karl's approach gave you confidence. With best wishes from everyone at Jackson-Stops.

5/5

Google

Good service - Charlotte Bigsby was very friendly and helpful showing us the property.

Victoria · 25 September 2024

Agent replied · 25 October 2024

Dear Victoria, Thank you for taking the time to leave a wonderful 5 star Google review. Charlotte will be thrilled to read your kind comments. Kind regards, Katie

5/5

Google

Jackson stop estate agent was very good in finding a tenant to my flat. They understood what I am looking for. The team is very efficient and professional. Sienna the letting manager is very helpful and ready for any errand that was needed to make it easy for us and for the tenant as well. Also Amelia the director is very friendly. The experience was smooth and dealing with them as if I were knowing them long time ago.

Dhafer · 26 October 2023

Agent replied · 25 October 2024

Dear Dhafer, Thank you for taking the time to leave a wonderful 5 star Google review. Sienna will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have used Jackson Stop & Staff for over 15 years to rent out my properties. I have found them to be very reliable, but also they listen to your requests for what sort tenants you would like in the property. They are very efficient at the administration side as well. I would highly recommend them.

Barking · 2 December 2024

Agent replied · 9 December 2024

Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie

5/5

Trustpilot

Philip and his team were excellent

Philip and his team were conscientious and incredibly helpful, personable and considerate at all times and were the epitome of professionalism. I wouldn't use any other estate agent other than Jackson Stops now and all my relatives are doing the same because they go above and beyond.

Jane · 23 February 2022

Agent replied · 23 October 2024

Dear Jane, thank you for your heartfelt review, we're delighted Philip's team-work, expertise and diligence shone through. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

What a great team

The team at Jackson-Stops are outstanding. They handled my purchase & in particular Mandy went over & above the call of duty in chasing Solicitors, liaising with the vendor & always keeping me updated every step of the way. I highly recomend them & wouldn't hesitate in using them again. Thanks you for making things easy.

Spencer · 26 February 2020

Agent replied · 23 October 2024

Dear Spencer,Thank you very much for your review.Best wishes,Jo from the Jackson-Stops marketing team

1/5

Trustpilot

Sadly 1 star

Sadly 1 star. My experience with them is they are dishonest and will work within legal frameworks whilst lying to you. Bought a non primary residence in the Cotswolds with them recently, was told the oven was an everhot.. it’s not, it’s a smeg. Was told the property had previously been under offer at the same price.. it hadn’t, it was 150k lower, found out through severe googling this week. Was told the house had been surveyed and ready to go (we of course carried out our own) and lots of issues came up they knew about and didn’t flag. MOST ashamedly, they accepted out of asking and then AFTER doing all of the background checks and mortgage offer etc etc etc they told us that the house had an outstanding land issue (known about by them months before offer was made) that required hundreds of thousands of pounds to be paid to resolve and had no immediate timeline.

HihelloHey · 11 August 2023

Agent replied · 23 October 2024

Dear HihelloHey, we are sorry to hear about your experience, and would be grateful if you could email info@jackson-stops.co.uk so that we can find out more and ensure that the correct branch is aware of your issues. With best wishes from all at Jackson-Stops.

5/5

Trustpilot

Highly recommended

Jackson Stops have just conducted the sale of my house and I have been delighted with the whole service. Extremely professional and efficient from start to completion. Great presentation and marketing. Would highly recommend them but huge thanks to Lottie.

Customer · 26 November 2022

Agent replied · 23 October 2024

Hi, thank you for leaving such a positive review of your experience and we're pleased that you would recommend our services. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

A Fantastic team

A Fantastic team, lead by Anthony Jevons at The Hale office meant the sale of our property went smoothly from start to finish. The house was sold STC within 72 hours of agreeing to use Jackson Stops and the sale completed today without a hitch. Although more expensive than quotes from other agents in the area it was well worth it and certainly money well spent. I have no hesitation in recommending this agency and Anthony Jevons in particular

Consumer · 25 August 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave a review, and we are delighted to hear that the sale of your property with Jackson-Stops Hale was smooth from start to finish. We are grateful to know that you would recommend Jackson-Stops. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Great service from Jackson-Stops

Great service from Jackson-Stops - couldn’t be better - especially Margaret who is very efficient, reliable and experienced being a great sounding board too - definitely highly recommended.

HappyCustomer · 6 November 2023

Agent replied · 23 October 2024

Thanks for your review and it's good to hear you experienced an efficient and reliable service from our team and Margaret in particular. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Highly recommend Jackson-Stops

I worked very closely with Lottie Watts and she ensured that the sale of my house and purchase of my new house went as smoothly as possible. Even though there were a couple of hiccups along the way, Lottie did not expect me to deal with anything, she absolutely took the stress out of the process by being available to speak to all parties and resolved the issues with the minimum of fuss. I would fully recommend using Jackson-Stops to either purchase a property form, or sell your property. I sold and moved into my new house within 4 months of my house going on the market.

Claire · 25 July 2023

Agent replied · 23 October 2024

Dear Claire, thank you for taking the time to leave a review, and it's good to know that Lottie's assistance helped your property purchase to go as smoothly as possible. We're pleased to hear that you would recommend Jackson-Stops! With best wishes from everyone at Jackson-Stops.

5/5

Google

I was looking for flats with a relatively specific time line and needs, in the span of a week I had contacted Phoebe, seen two flats, and had an offer in. When the first flat I had wanted went unavailable, Phoebe kept me in the loop and negotiated with the second for a scenario that worked for us best. Even in the midst of my referencing freak-out Phoebe called to assure me things were fine. Definitely one of my most pleasant rental search processes to date

Amanda · 26 October 2021

5/5

Google

I recently rented a flat through Jackson-Stops, with Sienna overseeing my lease. I must say, I've never experienced such a seamless and swift process when searching for a home. From initial viewing to signing the lease, everything was accomplished within 1-2 weeks. The team at Jackson-Stops has been remarkably clear, responsive, and supportive throughout the entire journey. Their assistance and efficiency were truly commendable. Highly recommend!

Vivian · 28 May 2024

Agent replied · 25 October 2024

Dear Vivian, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sienna. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team

5/5

Google

I would recommend Jackson-Stops to anyone looking to move in Wimbledon. Sienna has been so helpful and went above and beyond to find us our dream rental place.

Katie · 26 October 2023

Agent replied · 25 October 2024

Dear Katie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We rented a property with Jackson-Stops and have been very happy with the service. Janine who was our point of contact took great care of us and was available for viewings/answering questions in a very prompt manner. We decided to go ahead with a house and from there all the checks and paperwork was very straightforward and done quickly. We look forward to working further with Jackson Stops and Janine over the course of our tenancy.

James · 26 October 2023

Agent replied · 25 October 2024

Dear James, Thank you for taking the time to leave a wonderful 5 star Google review. Janine will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jackson Stop´s team helped us find a house for the family. they were very profesional, understood our needs and were always available and approachable. I would like to thank Eliza who gave us great attention and service throughout the process.

Rocío · 26 October 2022

Agent replied · 25 October 2024

Dear Rocío, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.Very professional throughout the whole sales process keeping all parties in touch for a successful sale

Mark · 3 March 2024

Agent replied · 23 October 2024

Dear Mark, thank you for your review of your experience with Karl at our Lancashire branch. we are delighted to hear that Karl's professionalism led to a successful sale. With best wishes from everyone at Jackson-Stops.

5/5

Google

I have recently rented a flat through Jackson-Stops, with Harry taking care of my lease. I have never had such a smooth and quick process when looking for a home. I went from viewing to offer and lease signed all in less than a week (and over a bank holiday weekend at that). The team have been clear, responsive and supportive through the whole process. Highly recommend.

Rika · 28 April 2024

Agent replied · 25 October 2024

Dear Rika, We really appreciate you taking the time to leave such lovely comments about Harry. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

1/5

Trustpilot

Current purchase

Been recently been purchasing a property with Jackson Stops.Got to point of exchange but had a few issues came up from searches which hadn't been told before tried to get Stephen Cheshire to contact myself but no response only to come to a Friday to be asked are you going to exchange at time had concerns which needed answers.There response was just to put back on market and no response to my email.Even last Friday contacted Stephen and asked if property still available was told yes and sent long email.Noticed today been sold again.Basically been treated very poorly and basically rude.I'm sorry my mother was taken ill on the Friday you asked for exchange but I did email to no response back same as for last Monday.Very unprofessional not even being told vendor was selling elsewhere.

Justin · 28 June 2023

Agent replied · 23 October 2024

Hi Justin, we're sorry to hear about your experience. We have spoken with Stephen this morning and he will be in contact with you this morning. With best wishes from everyone at Jackson-Stops.

5/5

Google

Would recommend this team to anyone. With the help of Sienna we were able to make the whole process of finding a new home easy and simple. Straight from the start her team were always pleasant on the phone and were great following up with us. With many agents you register and they put you on a pile but with Jackson-Stops they were very attentive and really helped find the perfect place for us. Sienna was an absolute star!

Bart · 26 October 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson-Stops's Google reviewsLeave Jackson-Stops a review
The Trusted Agent

Is this your office? Claim your page.