Trusted Agent profile · Merton

Jackson-Stops Wimbledon reviews in Merton

4.7

★★★★★ Excellent

743 reviews across 3 platforms

17-21 Church Road, London, SW19 5DQ, Merton, SW19 5DQ

Jackson-Stops's office in Merton, at 17-21 Church Road, is rated 4.7 out of 5 across 743 reviews on three platforms, including 273 Google reviews rated 4.9.

Google logo

4.9 / 5

273

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Trustpilot

A great experience!

Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!

Lottie · 27 March 2023

Agent replied · 23 October 2024

Dear Lottie, it's wonderful to hear that you felt our team was efficient, hard-working and approachable and that you had a great experience. With best wishes from us all at Jackson-Stops.

5/5

Google

Very professional, very efficient and fantastic service. Many thanks to Amelia, Sienna and Charlotte who marketed and rented my flat in Wimbledon. Definitely recommended.

EBI · 10 April 2025

5/5

Trustpilot

Jackson-Stops Newmarket

Jackson-Stops Newmarket was our seller's agent. They, specifically Lottie, have been truly brilliant and could not have been more helpful and supportive. Communication has been excellent throughout, and Lottie has been proactive and facilitated our purchase quickly and efficiently without fuss. We are impressed and grateful.

A · 2 March 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave this reveiw, complimenting Lottie's hard work and professionalism. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Very helpful when getting settled in to…

Very helpful when getting settled in to the property and quick to answer any questions! Thanks to the team

Ruby · 17 November 2025

Agent replied · 28 May 2026

Dear Ruby, we are pleased to hear our team helped you to settle in your new home and thank you for your five star review of Jackson-Stops.

5/5

Google

Isaac has been very helpful and attentive. The communication with him has always been smooth and polite. I highly recommend him!

Mervin · 10 May 2025

5/5

Trustpilot

Highly Recommend

We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!

Phil · 26 February 2024

Agent replied · 23 October 2024

Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.

5/5

Google

A huge thank you to Laura for helping my wife and I find the perfect place in Wimbledon. She's very professional & has been a fantastic help - from proactively reaching out with new property information to helping us with all our questions and finally enabling us to secure a wonderful flat - we highly recommend Laura to anyone looking to move. The experience & level of service has been truly exceptional!PositiveResponsiveness, Quality, Professionalism

Emil · 26 October 2021

5/5

Trustpilot

JACKSON STOPS BARNSTAPLE

We have been dealing with a huge number of agents whilst looking for a new home and to be honest, the majority of them were not particularly helpful or appear to care that much at all. So when it came to working with James and Ria, it was an enormous relief. I could not recommend Jackson Stops in Barnstaple more highly. I must have made about 50 phone calls and sent over 100 e mails over a 6 month period - and every single time, nothing was a problem, every issue was resolved quickly, efficiently and with a lot of care and attention. A fantastic service in every way for which will will be ever grateful.

Maria · 17 January 2023

Agent replied · 23 October 2024

Dear Maria, what a fantastic review of our Barnstaple branch and team and we are delighted that you have taken the time to write. We're pleased that you found the service efficient and delivered with care and attention. With best wishes from all of us at Jackson-Stops.

5/5

Google

After a long search, I finally found a nice flat that was available for viewing in Wimbledon and started a conversation with the person, Arnold (Arnie), from Jackson-Stops; it was very smooth journey till we move to the new flat and even it continues good after we moved to the flat too; Jackson-Stops(JS) team were very fast in progressing my application, in fact I was bit sceptical in between, but the way they supported and helped me taking a right decision was wonderful; I have taken a right decision with the help of JS team to move this wonderful flat which I cherish for every moment. Any queries I raise will get immediate response from a team. I will recommend Jackson-Stops for my friends and families, also whoever reads this! Finally, thanks to the whole team who supported me and supporting me now too!

Baskar · 10 January 2023

Agent replied · 9 January 2025

Dear Baskar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

I recently rented a Flat through Jackson-Stops Wimbledon Office. A big Thanks to Maddie for her Professional and Smooth service. Highly Recommend.

Mertkan · 26 October 2023

Agent replied · 25 October 2024

Dear Mertkan,We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

It has been a pleasure working with Jackson Stops Wimbledon lettings team. Friendly, professional and effective at what they do. In the last three months they have let two properties for me very quickly. The last one was marketed 3rd December & tenants moved in today (18th December)! Sienna has been fantastic making sure everything went smoothly. Thanks to all the team. Have a great Christmas.

Senaka · 26 October 2022

5/5

Google

Laura Aldridge was very helpful and friendly, and was always available when we had queries or questions. She went above and beyond in helping us secure the flat we were interested in. We would use Jackson-Stops again in the future.PositiveResponsiveness, Professionalism

Taylor · 26 October 2021

Agent replied · 25 October 2024

Dear Taylor, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Great advice and service from the whole team

Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.

Martin · 20 January 2023

Agent replied · 23 October 2024

Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Couldn't recommend them more

Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.

Mrs · 14 October 2025

Agent replied · 28 May 2026

Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Extremely impressed

I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!

Melanie · 12 March 2021

Agent replied · 23 October 2024

Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.

5/5

Google

Jackson-Stops Wimbledon helped our family secure a beautiful home. Sienna was particularly helpful. She is knowledgeable, professional, efficient, thorough and friendly.

Kimberly · 26 October 2023

Agent replied · 25 October 2024

Dear Kimberly, We really appreciate you taking the time to leave such lovely comments about Sienna. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Wimbledon team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Fantastic Service!

We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!

Rachel · 29 September 2023

Agent replied · 23 October 2024

Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.

5/5

Google

Jackson-Stops has always been helpful when we asked questions about the property we intended to rent, and responded to our queries at their earliest opportunity. Especially, many thanks to Elliot, who was really helpful during our move-in process, and when we were struggling to arrive in time to get keys, he happily came to us to hand in keys in person. No doubt we contact them again when we need help on properties to rent or buy!

Sangmin · 26 October 2020

5/5

Google

Excellent pro-active service! We have always found Jackson-Stops to be very professional over the last few years in terms of their letting service. However, we have also been very impressed just recently with their service in handling the sale of a rental property. They came up with a good list of viewings as soon as the property was put on the market, proved very helpful through the negotiation process and were quick to resolve a number of issues that could have delayed the sale. The whole team and particularly Ella were extremely helpful!

Robin · 27 October 2019

5/5

Google

Phoebe was absolutely fantastic. I work in property in Chelsea and I have to say Phoebe was really professional and understanding of our requirements. She called me before a property even came onto the market. She totally listened to my thoughts on the properties she showed us. Unfortunately we found our new home through another agent but I would highly recommend Phoebe and will most definitely call her next time we move.PositiveProfessionalism

Karen · 26 October 2021

5/5

Trustpilot

This sale of our home in Carlyon Bay…

This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.

Sir · 14 June 2021

Agent replied · 23 October 2024

Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

A great team - informed and efficient

The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.

Richard · 10 September 2024

Agent replied · 23 October 2024

Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Google

We had a seamless move and really great service. I haven't rented in over 8 years and was made to feel no question was too silly. Harry spent quite an amount of time explaining how things work and made the whole process stress free and even enjoyable.

Rachel · 25 November 2024

Agent replied · 9 December 2024

Dear Rachel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Trustpilot

Jackson Stops sold our house for us…

Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.

Mr · 11 August 2023

Agent replied · 23 October 2024

Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.

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