Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLaura has been amazing in helping us rent our new home. She’s super friendly, personable and kept me updated throughout the whole process. She has been really supportive in appreciating our personal circumstances when it comes to renting (which aren’t straight forward!) and guided us through to make the process simpler for us.
It’s been such a pleasure dealing with Laura and the team at Jackson Stops (Joe has also been really lovely and helpful!) Thank you for all of your help! :-)PositiveResponsiveness, Quality, Professionalism, Value
Stephanie · 26 October 2021
Agent replied · 25 October 2024
Dear Stephanie, We are thrilled to hear that you are pleased with the service you have received from our Wimbledon office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional, Straightforward & very Responsive
Professional, Straightforward & very ResponsiveAs buyers, we were impressed that Jackson-Stops Barnstaple were, unfailingly, all of the above. They struck a great and hard to strike balance of working for us as buyers and their original client, the vendors. We made it clear that we had a looming stamp duty deadline and they clearly worked hard to help us meet it. Particularly of note is how very responsive they are, which really help to speed the process.A very pleasant transaction and thanks gain for helping us meet that deadline.Impressed by the service we enjoyed and would be pleased to deal with the Jackson-Stops Barnstaple team again.
Tim · 20 October 2021
Agent replied · 23 October 2024
Dear Tim, thank you for sharing your experience of our Barnstaple team, it's clear their hardworking and professional approach to business shone through for you. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleHarry has been an excellent help to our flat hunting, very polite and responsive, always on top of things. We found a property that meets our requirement exactly at the end and we would not hesitate to give Harry a call if we need to find a property again in the Wimbledon area.
Xiaonan · 29 March 2024
Agent replied · 25 October 2024
Dear Xiaonan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleWe recently rented a house through Jackson Stops. Eliza was very helpful in making the whole process go quickly and smoothly, keeping us up to date on how the process was going. I have rented several houses over the years with many agencies, so far Jackson Stop has proven to be the best and Eliza the friendliest and most efficient of all the agents I have dealt with. I highly recommend them.
Maria · 26 October 2022
Agent replied · 25 October 2024
Dear Maria, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Wimbledon office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding Professionalism
I can't rate Jackson-Stops Barnstaple enough. From the initial visit through to the completion, James & Ria were so professional (something that is often lost in these times). Our sale was of a non-standard property and I was worried that we would waste a lot of time but they vetted viewings perfectly. Their communication of viewings, offers, negotiations and the progressing of the legal side was outstanding. We sold "the village in a village" within 3 weeks and completion within a further 15, with Covid-19 and stamp duty pressures adding to the process. This is the first property sale I've ever had (and there have been a few!) where I actually believed the estate agents were working on my behalf. Would definitely recommend!
Paula · 27 September 2021
Agent replied · 23 October 2024
Dear Noel, thank you for your review of Ria and James at our Barnstaple branch, we're proud to read your description of the service they provided, crediting their committment and professionalism every step of the way. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotA rarity - an honest and efficient estate agent
Anthony was brilliant. Throughout the process he was friendly, helpful and honest. He was knowledgeable on our property, the area and the market. And he was great to work with. Having spoken to a lot of agents during our search he is everything that you don't associate with estate agency. I would thoroughly recommend him to anyone looking for an agent.
Simon · 26 September 2023
Agent replied · 23 October 2024
Dear Simon, thank you for your review. It's wonderful to hear about your experience and we're pleased that you felt the service you received was friendly, helpful and honest, and that you recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotAnthony Jevens and his team at…
Anthony Jevens and his team at Jackson-stops Hale sold our home quickly and efficiently. But they did much more than that. They took all the worry and angst out of whole process. They found the right people at the right price in a very short space of time. They actually cared about me and my family and they went the extra mile constantly to make sure we were happy and informed every step of the way. We cannot recommend Anthony and his team highly enough. Thank you Anthony.
Ms · 21 September 2021
Agent replied · 23 October 2024
Dear Ms Maclure, we are grateful to you for leaving such a touching review of our Hale team, highlighting their professional and dedicated service. We will make sure your feedback reaches Anthony. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotFrom the moment Alan King came and did…
From the moment Alan King came and did the valuation, which was spot on, of my home Jackson-Stops got it right. All the team members involved came and looked round the house and the surrounding communal grounds, swimming pool and tennis courts, so as to give the best viewing possible to potential buyers. It took a week to sell my house and my buyers at the time were not even on the market but sold their house within 24 hours of making an offer on mine, also through Jackson-Stops. Chris was in touch regularly with updates and sorted out queries with all parties. We complete next week.
Nicola · 15 September 2021
Agent replied · 23 October 2024
Dear Nicola, we are delighted to hear such high praise for our Dorking team, thank you for sharing your experience and we wish you every happiness in future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotAbove & beyond in a challenging situation
We live in the USA and initially rented our house in the UK through Jackson-Stops: we were delighted with their service in terms of professionalism, responsiveness, experience and level of expertise. However, with the pandemic affecting operations at so many levels, we decided for the fourth year of the rental to manage the property on our own. By the end of that year, we found ourselves in a difficult situation with our tenants once notice had been served. Despite having no obligation to help us, Paula, our initial letting agent, very kindly offered us some excellent advice on how to handle matters and then went on to facilitate the tenants' handover back to us without further upset. I couldn't have been more pleased with the way the matter was handled and would wholeheartedly recommend Paula and Jackson-Stops as straightforward, straight-speaking agents in whom you can safely place your trust.
Sue · 12 September 2021
Agent replied · 23 October 2024
Dear Sue, many thanks for sharing your experience of our Newmarket team, we are delighted to hear that Paula supported you with straight-talking professionalism and advice, particularly in your time of need. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotI can highly recommend using this agent
I have been using the rental services of Jackson-Stops for the past 20 years. Over this period, I have worked with various Lettings Negotiators at Jacksons-Stops, Zoe Everett is not only a credit to the company but also a pleasure to work with. I can highly recommend using this agent for their letting services. Manor Properties Investments Ltd
Mike · 29 November 2023
Agent replied · 23 October 2024
Dear Mike, we will ensure Zoe sees your review, and we're pleased that you have experienced a lettings service that you would recommend. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotKarl was outstanding helping us sell…
Karl was outstanding helping us sell our family home over the past several months. He was friendly and well organised and made the normally very stressful process a lot smoother, always keeping us updated and chasing along the solicitors as much as he could. I would highly recommend and definitely use again. Thanks for all the help, super professional!
Paul · 4 November 2023
Agent replied · 23 October 2024
Dear Paul, what a great review - thank you - and it's heartening to hear of your positive experience with Karl at our Lancashire branch. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotSimple.. Professional... Successful.. What more could you want!
Fantastic service, simple process from start to finish. Lottie and the team were fantastic in both the sale and purchase of our new and old home. The purchase was not a straight forward due to complications with the new property but the communication between ourselves and the sellers were second to none!I would also like to note that the selling process was a piece of cake and with only a handful of selected and qualified prospects we had 4 viewings and two asking price offers in just 5 days. What more can you ask for.Thank you Lottie, Chris, Ed and the team. Looking forward to the next one.
Carl · 29 July 2021
Agent replied · 23 October 2024
Dear Carl, we're delighted to receive such a glowing review of our Newmarket team, reflecting their expertise on both the buying and selling side. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleThey are a hard working bunch and have continuously found me good tenants. Although I had some disputes in the past, Joe has shown flexibility and resolved the issue. I did feel that they saw the importance of landlord-agent relationship. Amelia is always proactive and very quick to respond to queries even after hours. Arnold was very helpful when I couldn't be at the property and went beyond what I expected.
Akiko · 26 October 2022
Agent replied · 25 October 2024
Dear Akiko, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleMargaret has been managing my apartment for over 10 years and it is so reassuring and absolutely essential on my part to have the continuity of the same property manager. Margaret knows the property inside out, is brilliantly efficient and responsive and I totally trust her judgement.
Edel · 27 June 2024
Agent replied · 25 October 2024
Dear Edel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie Customer Relations Team
★★★★★ 5/5
TrustpilotKarl Ormerod was amazing
Karl Ormerod was amazing. He was very knowledgeable and instructive of the house he showed us. He was able to answer all the questions we asked and came back to us promptly on questions we wanted asked of the seller. He kept us informed all the through and chased solicitors . He was on top of everything all the way through We could not fault him.
John · 31 March 2023
Agent replied · 23 October 2024
Dear John, we're thrilled you took the time to leave a review for Karl and the team in our Lancashire office, and that you found Karl to be knowledgeable and instructive. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleI’ve had a great experience with Jackson Stops, specially our agent Janine Morse, when renting our flat in Wimbledon. As it was my first time renting in London it was all very daunting but Janine and the team at Jackson Stops made everything so simple and they were all very on top of everything. I would highly recommend!
Sophie · 26 October 2023
Agent replied · 25 October 2024
Dear Sophie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHad great dealings with Jackson’s Stops and particularly their agent Janine Morse. I have never dealt with an estate agency so on the ball with everything. Easy to contact, helpful with every query and found us the most gorgeous apartment! Having been renting for over 4 years I would definitely recommend Janine and the rest of the team!
Rhiannon · 26 October 2023
Agent replied · 25 October 2024
Dear Rhiannon, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Marilyn, Customer Relations Team
★★★★★ 5/5
GoogleHarry has been incredibly helpful in finding me a place to rent
SUNANDAN · 16 September 2025
Agent replied · 23 September 2025
Dear Sunandan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
TrustpilotThank you JS, Tunbridge Wells
An absolute flawless service by Jackson-Stops, Tunbridge Wells.A very special thank you to Katrin Olander for turning around my new tenancy so quickly. Katrin worked around my schedule and kept me informed of each step of the new tenancy process. From start to finish the whole experience was speedy, seamless and stress free. I am delighted to have found another tenancy through Jackson-Stops. This letting agency sets the bar high…they aim to please and are highly recommended.
Michelle · 2 November 2021
Agent replied · 23 October 2024
Dear Michelle, many thanks for reviewing our Tunbridge Wells lettings team. We're delighted you found our services absolutely flawless and will ensure your compliments reach Katrin. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotHouse sale Review
We used Jackson stops for the first time in January to sell our property. We chose Jackson Stops because Anthony was extremely professional, felt he was very honest and not a pushy agent.Our house sold within 24 hours of going live and exchanged contracts 7 days later.The photos and video that were taken are fantastic and attracted alot of attention very quickly which led to the speedy sale.We have already recommended Anthony and the team to friends as we are so happy with their service. Thankyou for all your help and attention that went into the sale and completion of our house! We will definitely be back if we ever have a property to sell.
Kirsty · 1 April 2021
Agent replied · 23 October 2024
Dear Kirsty, Thank you for highlighting the professionalism and expertise of our Woburn branch. We greatly appreciate your recommendation too!Best wishes from us all here at Jackson-Stops.
★★★★★ 5/5
TrustpilotIf your thinking of selling your…
If your thinking of selling your property, and looking for a complete professional service, from valuation, marketing your property to commutation through out the sale process then give Jackson-Stop team a call at North Devon branch. They have been fantastic! they are competitively priced and offer real value money. Without doubt if I had another property to sell it would be with Jackson-Stop North Devon.
GDJR · 22 July 2025
Agent replied · 28 May 2026
Hi and thank you for your glowing five-star review of Jackson-Stops North Devon. We are so pleased to hear that you had such a wonderful experience with James, Ria and the team, and that you would definitely sell another property with us!
★★★★★ 5/5
TrustpilotGreat, professional service
I am truly grateful for the ease and professionalism with which the team has managed my flat. They have listened and advised, and it's a comfort to know that any query will be met timely and thoughtfully. Ledj has made the effort to meet me personally and to liaise with the tenants, building a strong and personal rapport that makes communications between us all so much easier!
Tricia · 27 June 2025
Agent replied · 28 May 2026
Dear Tricia, we are very pleased to have been able to support you in the management of your rental flat, and delighted that Ledj and our team have dealt with any queries in a timely manner and with thought. Thank you for your five-star review of Jackson-Stops. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent, reliable service
We recently purchased a property through Jackson-Stop and Neil was our broker on this particular sale. Throughout the process, Neil was communicative, responsive and always made us feel like we were a priority. Managing a sale between seller and buyer can often be challenging, but Neil has a flair for meeting the needs of all parties and keeping everyone focused on reaching the best possible outcome. Overall a fantastic white-glove experience and when it comes time to list ourselves, we will be looking to Jackson-Stops.
Hailey · 21 February 2021
Agent replied · 23 October 2024
Dear Hailey, thank you for recognising our communication skills and attention to detail. Best wishes from all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThere are good estate agents out there...!
Having experienced the worst of estate agency (many times !) it was a pleasure to experience the best for a change. The old saying of you get what you pay for is certainly true - except the terms agreed with Jackson-Stops were very reasonable for what you get.From the outset, dealing with Neil and the team at Woburn was very professional and reassuring and you knew you were in the hands of people who were very experienced and knew what they were about. Having secured the sale we had been yearning several years for we then saw the real value of dealing with people who you can trust which is the very stressful post sale progression through to exchange of contracts.I highly recommend Jackson-Stops at Woburn.
Parish · 19 February 2021
Agent replied · 23 October 2024
Thank you for posting your review, recognising the proactive and professional service you received from our Woburn branch. It means a great deal to us all and I will make sure your feedback reaches Neil to share with the team. Best wishes, Jo from the Jackson-Stops marketing team.
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