Darlows Merthyr Tydfil reviews

★★★★★ 5/5

Google

As a buyer I cannot comment on 'value' but I highly recommend Darlows, Merthyr Tydfil and the service provided by Louise Pinch. Louise hits the top of the scale in professionalism, responsiveness and quality of service and I wish to thank her in helping me on my way in purchasing the home of my dreams - Thank you Louise.PositiveResponsiveness, Quality, Professionalism

Ocean · 18 June 2021

★★★★★ 5/5

Google

Hi I would just like to say what fantastic service I received today from Louise . She helped sort out our account by listening and understanding exactly what our needs were. The best person I have spoken to at your office. She got the job done with her excellent customer service skills and professionalism. Amazing, thank you Louise. Regards Melissa EmeryPositiveProfessionalism

Melissa · 18 June 2021

★★★★★ 5/5

Google

I had the good fortune to speak with Louise from the Merthyr branch. Such a wonderful helpful person. Her in-depth job knowledge is a credit.

Will · 16 February 2026

★★★★★ 5/5

Google

Quick responses when enquiring about lettings, Hollie has been super helpful with any queries and was very welcoming when viewing a property.

Olivia · 23 September 2024

★★★★★ 5/5

Google

Hollie was fantastic! She responded quickly to my inquiries and booked my appointment right away. I'm very happy with my initial experience!

Gokul · 23 September 2024

★★★★★ 5/5

Google

Quite a challenging sale due some unforeseen issues with Land Registry, thankfully Dan was on hand to give advice and liaise between both Solicitors which eventually ensured the sale was completed.

Carl · 18 April 2024

★★★★★ 5/5

Google

Grateful thanks to Hayley Hardy for promptly and courteously sending me the information I urgently needed, and thanks to Kelsey Curtis for all the help she gave me with a recent insurance and repair issue and liaising with my tenant. I would recommend Darlows.

Beccy · 18 June 2023

★★★★★ 5/5

Google

Louise has been fabulous in assisting us with the purchase of our property. She is knowledgeable and her communication has been excellent. As an agent Darlows is helpful but has not been pressuring and has given us the time we needed to make decisions.

Patrizia · 18 June 2023

★★★★★ 5/5

Google

I can't thank Sarah from Darlows Merthyr Tydfil enough. She has been a fantastic help during the viewing and negotiating process. She always responded to me really quickly and I couldn't have asked for anymore. I highly recommend Sarah and the team at Darlows

Déirdre · 18 June 2023

★★★★★ 5/5

Google

Great customer service, Louise was friendly, approachable and understanding which made our experience more personal. She was always quick to respond to us and we were kept in the loop at all times. Instructions of what we needed to proceed with our purchase were made clear and easy. I would confidently recommend their services.

Cerys · 18 June 2022

★★★★★ 5/5

Google

It’s always been a pleasure working with Merthyr Darlows. Louise has always been able to answer any questions I’ve had in a polite and reassuring manner. She is a model professional and has always responded to my questions super speedily. I would highly recommend Louise and the team for all your property management needs.

Bevan · 18 June 2022

★★★★★ 5/5

Google

Great customer service from leighton tapper at the merthyr branch. Stayed in constant contact throughout the process. Thanks leighton

Dale · 2 April 2026

★★★★★ 5/5

Google

Our guide was Kara, very friendly and instantly felt welcome. Everything was perfect, very professional. Time keeping was spot on everything as described in advert for property. Credit to the company, a big thumbs up

Loftyboy · 19 January 2024

★★★★★ 5/5

Google

Louise was very helpful and knowledgeable when answering our questions. The property was lovely. We had all the info we needed and are very happy with our experience today.

Michelle · 18 May 2024

★★★★★ 5/5

Google

Iestyn Powell was very professional when showing us properties. He was very respectful and answered questions we had. We did not feel rushed and confirmed appts with us.

Karen · 3 June 2024

★★★★★ 1/5

Trustpilot

Absolutely dire level of service.

Absolutely dire level of service.Well, I never knew that darlows of Caerphilly had a 'preferred' buyers list, did you?Apparently an open day for a house, which we were booked in for, and that in their words, no one was allowed to see before said open house. Only to be called today to say that the house has bee seen and sold by someone on their 'preferred' list. Disgraceful.Obviously some buyers are more equal than others in Caerphilly especially if buying through Darlows.Fair enough this happens, but please stop the lying.

David · 15 March 2024

★★★★★ 5/5

Trustpilot

Joan Davies

Joan Davies was here in the property this morning and she was so professional and checked everything and noted down everything that was not working and followed up with the landlord for improvement. It was such a good visit to know how we have been fairing on since we rented the house. Good job

Gabriel · 11 September 2024

★★★★★ 5/5

Trustpilot

Landlord feedback

We found Michael, Emma, Tristram and the team at Darlows efficient and helpful at all times. Emma, who led the letting, was particularly helpful in achieving a smooth let.Against other letting agents that we have used, we have found them the best so far, and are transferring other properties to them.Darlows Portal appears to be a useful on-line facility for property requests, actions and documentation.

KT · 4 February 2020

★★★★★ 4/5

Google

Georgia has been really helpful and attentive. Since she started, we have had a much better experience renting with Darlows.

Harriet · 9 October 2024

★★★★★ 5/5

Google

Im happy with Darlows over the last year, they have achieved better rents than previous agent and they have been quick to find tenants so all in all it works very well. Louise is a pleasure to work with and is highly recommended.

Staffan · 18 June 2023

★★★★★ 5/5

Trustpilot

Sarah Elliott at the Merthyr Tydfil…

Sarah Elliott at the Merthyr Tydfil branch has been helping us with the sale of our property. We have been thoroughly impressed with the level of service offered to us, and wouldn't hesitate to recommend Darlows to friends and family. Sarah has been so helpful and friendly throughout the process and we were thrilled to accept an offer on our property in a short space of time.

Esther · 31 January 2019

★★★★★ 5/5

Google

Dan at Darlows has been an excellent help in the sale process of our house. The sale was a little protracted in terms of time, through no fault of Darlows I should add but Dan has been a great communicator and kept me informed throughout. Thank you

Wayne · 20 December 2024

★★★★★ 1/5

Trustpilot

Complaint Regarding Unprofessional Conduct by Darlows Estate Agency

I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows. The conveyancing process took nearly seven months to reach the point of exchange. During this period, the vendor, their solicitor, and Darlows were consistently slow to respond, requiring me to send over 100 emails to chase progress. At times, the vendor’s solicitor failed to reply for weeks or even months, causing unnecessary delays. Conveniently, by the time we approached exchange, the tenant’s fixed-term tenancy had expired. Under Welsh law, this allowed the tenant to remain on a rolling contract, which was contrary to my interest as an investor, as my offer was conditional on purchasing the property with a fixed-term tenancy in place. I explicitly requested that Darlows liaise with the vendor to ensure the property was either transferred with a fixed-term tenancy (as agreed in November 2024) or delivered vacant. In an email sent via the Darlows agent on 4 June 2025, I was assured that a tenancy agreement would be reinstated on the day of completion. Based on this assurance, I transferred all necessary funds. However, when the time came, the vendor and their solicitor denied any such arrangement, leaving me with the unacceptable option of accepting the property with a tenant on a rolling contract. This would have exposed me to the risk of a six-month tenancy continuation and the potential need for legal action to evict the tenant. The sudden responsiveness of the vendor’s solicitor, who began replying to queries within hours once the fixed-term tenancy neared its end, contrasted sharply with their earlier delays. This pattern of behaviour, combined with the failure to honour the agreed tenancy terms, represents a serious breach of trust and professionalism. I am deeply disappointed by Darlows’ handling of this matter and their failure to ensure clear and accurate communication throughout the process. Very conveniently the same property has been advertised straight away on same day (today - 26/06/2025 after wasting my 7 months)

Sid · 26 June 2025

★★★★★ 5/5

Google

Yesterday we enquired, via an online form, about a property for rent. Within minutes we were contacted by Hollie to book us in for a viewing. She was polite and knowledgeable during the whole process. Thank you Hollie

Kiera · 21 October 2023