Trusted Agent profile · Measham
★★★★★
287 reviews across 2 platforms
73 High Street, Measham, DE12 7HZ
Howland Jones's office in Measham, at 73 High Street, is rated 4.7 out of 5 across 287 reviews on two platforms, including 200 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Howland Jones, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Measham office, from every platform, shown as written. First names only.
5/5
GoogleRebecca at Howland Jones has been outstanding from start to finish with the sale of are property she has been in contact on a regular basis to keep us updated with the progress. Her perchance and attention to detail has been amazing and has made the some times challenging experience ,a pleasure to have had Rebecca on are team . So once again Rebecca thank you so much. Mark and Tracey
4/5
GoogleHad a call from a lovely lady this morning following my recent review ( which was low) she very kindly explained to me the procedures which makes more sense and there was a misunderstanding . But after the call I can now say they regain my faith and I just sit and wait for my dream long term home . Thank you .
Hello Pauline. Thank you so much for your updated review - that's very much appreciated. And we will certainly aim to find that dream home for you as soon as possible.
5/5
GoogleDealt with Helen perfect start to finish
Thank you for your kind review Alan. It is very much appreciated by Helen and the team
1/5
GoogleTerrible experience recently dealing with this agent. Slow at replying to every query and issue that I had whilst I was renting a property from them. Delayed repaying my deposit and made deductions even when the house was in a better state when I moved out than when I moved in. I've spoken to several people who've had similar experiences and have struggled to get their deposit back. I certainly won't be using them again or recommending to anyone!
Dear Cassie. Whenever we can capture feedback on our services, we take full advantage of the opportunity to review, learn from the findings and implement change for the better. We can absolutely understand that you felt dissatisfied with the handling of repairs issues , namely that we did not always ensure you were kept informed as to the progress. We have reviewed the notes for each repair, and can see that in some cases there were delays for a number of reasons including contractors obtaining parts, and with securing permissions from the landlord. There were also delays on occasions with arranging for access to the property for contractor visits, when we were waiting for you to provide suitable dates and times. From this review we have identified the need for our Repairs team to make sure that any delays are notified to the tenants as promptly as possible. We are also investigating with our software provider the possibility of tenants being able to log in to our system to access the live repair notes (in a similar way to tracking a parcel with a courier, for example). You also talk in your review about your deposit being delayed. We agreed the items and costs with you following the closing inspection, which we then agreed with the landlord and processed to the DPS eleven (working) days after the closing date. We are disappointed that you feel we delayed this process, as we work very hard to be swift in these matters. It is clear that your expectations in terms of the time this process had taken, were not realistic, and in response to this finding we are now updating our guidance notes to tenants concerning deposits. We offer our sincere apologies for any distress you may have experienced relating to the repairs issues during your tenancy with us. We would also like to thank you for bringing this to our attention. We strive to continuously improve our service to tenants and your feedback has been very much taken on board.
1/5
GoogleTerrible experience recently dealing with this agent. Slow at replying to every query and issue that I had whilst I was renting a property from them. Delayed repaying my deposit and made deductions even when the house was in a better state when I moved out than when I moved in. I've spoken to several people who've had similar experiences and have struggled to get their deposit back. I certainly won't be using them again or recommending to anyone!
Dear Cassie. Whenever we can capture feedback on our services, we take full advantage of the opportunity to review, learn from the findings and implement change for the better. We can absolutely understand that you felt dissatisfied with the handling of repairs issues , namely that we did not always ensure you were kept informed as to the progress. We have reviewed the notes for each repair, and can see that in some cases there were delays for a number of reasons including contractors obtaining parts, and with securing permissions from the landlord. There were also delays on occasions with arranging for access to the property for contractor visits, when we were waiting for you to provide suitable dates and times. From this review we have identified the need for our Repairs team to make sure that any delays are notified to the tenants as promptly as possible. We are also investigating with our software provider the possibility of tenants being able to log in to our system to access the live repair notes (in a similar way to tracking a parcel with a courier, for example). You also talk in your review about your deposit being delayed. We agreed the items and costs with you following the closing inspection, which we then agreed with the landlord and processed to the DPS eleven (working) days after the closing date. We are disappointed that you feel we delayed this process, as we work very hard to be swift in these matters. It is clear that your expectations in terms of the time this process had taken, were not realistic, and in response to this finding we are now updating our guidance notes to tenants concerning deposits. We offer our sincere apologies for any distress you may have experienced relating to the repairs issues during your tenancy with us. We would also like to thank you for bringing this to our attention. We strive to continuously improve our service to tenants and your feedback has been very much taken on board.
1/5
FacebookI have been with Howland Jones for 5 years. Since the take over & new ownership their services have become unprofessional & slack to say the least.
We sincerely apologise that you have been unhappy with the service provided. Our aim is to have an excellent working relationship with all our clients, and we are always ready to assist wherever needed, whether this be in terms of property management or property marketing and letting, going above any beyond what is included within a standard management service. We have a positive and proven track record with this. You have been in touch with us directly to address your concerns, following which numerous changes have been made to suit your needs including reductions in fees charged for our services, however given all this it seems we are unable to assist you any further as it seems there is a level of expectation that is not feasible or realistic. This has been communicated to you already and as per our email we hope you are able to find a new agent swiftly. We wish you all the best for the future management of your property.
5/5
GoogleHowland Jones found my new tenants within a couple of weeks (they seem very nice, though early days) The staff are always friendly, efficient and professional. In particular, they respond promptly to any queries from me and I believe they do the same with prospective tenants. Following up queries promptly without being pushy is very important, which they do well
Thank you for taking time to provide us with your valued feedback Jayne. The team are delighted you have been so happy with our service.
5/5
GoogleThe team at Howland Jones are great - we found them to be professional and punctual and the communication was always fantastic. We were unfortunately not successful in purchasing a property with them as there were 2 offers made on the property we were interested in and as we were in a chain the other offer was accepted but each person we encountered was lovely and would definitely reccomend them.
Thank you for your valued review! Very much appreciated by the entire team here. We wish you all the best in your next move.
4/5
Googlecant praise them enough, moved in within a week of paying the holding deposit, smooth process very professional and smooth process, highly recommended
5/5
GoogleHowland Jones helped me when I had a property to let, making sure that all of the landlord responsibilities were met. They have great staff who are friendly yet professional, very approachable, really helpful and good at communicating on a regular basis. The staff made all the arrangements to ensure that my tenants remain happy in their new home.
Thank you for your lovely review Pat. It has been our pleasure working with you to date and we are delighted to read you have been happy with our service. Thank you for making time to share your feedback with us.
5/5
FacebookWe have used Howland Jones as our letting agents for 2 properties for the past 4 years. We have received an excellent level of service from all in the office but a special mention for Carla, I couldnt give a higher recommendation. All repairs are agreed and organised and well managed and all elements of advertising, viewing, referencing and sign up have been first class. Looking forward to many more years!
Thanks for such alovely review Ellen - much appreciated by us all!
4/5
GoogleI recently purchased a property via HJ, they are very professional and helpful a big shout out to RM who despite me constantly chasing her due to a slow vendors solicitor was always polite and professional, and could never do enough to help out and move things along, I would recommend them to family and friendsPositiveProfessionalism
Thank you for your valued review Si. We are very pleased you have been happy with our service, in particular with how Rebecca Macdonald supported you.
5/5
GoogleRebecca was par excellence
5/5
GoogleThank you to Alison & Katie
Thank you for your five star review Kayleigh - Alison and Katie and the team are delighted you have been happy with our service.
5/5
GoogleWe purchased our new home through Howland Jones. It was one of the best experiences that I have encountered with an Estate Agent. Jon, Rebecca and the rest of the team were excellent in their engagement with us, speed and efficiency of emails and telephone calls. I would thoroughly recommend them as a Vendor or Purchaser.
Thank you so much for your amazing review Judith. Feedback like yours is so appreciated by the team. Thank you for making time to let us know how you felt about your experience with Howland Jones. We hope you will be very happy in your new home.
5/5
GoogleThank you to Alison & Katie
Thank you for your five star review Kayleigh - Alison and Katie and the team are delighted you have been happy with our service.
5/5
FacebookSwitched my trading to Mrs.Stella Robinson a few months ago after going through a lot of losses ,I invest with her and let her manage my account. Was so impressed with the service I switched brokers to them. So far I have been earning $6,450 every 7days of investing $500 good and I’m getting used to their platform. Happy to continue trading with Mrs.Stella Robinson, may God continue to bless you ma'am.You can also contact her if interested ,,,,WhatsApp:+1(951)703-7360Email: stellarobinsonfxtrading6@gmail.com
5/5
FacebookI dealt with Carla who was helpful, professional and easy to deal with throughout thank you
Thank you so much for your review Mog. Carla is especially delighted to read how happy you are with our service and we hope you will very much enjoy your new home.
5/5
GoogleI have been a tenant with Howland Jones for around 10 years now and they have consistently provided first class service, whatever the issue. Today I had to have a heating engineer out to repair my boiler. From the initial call to the agent, repair service, to the follow up call to confirm work was satisfactory, everything was speedy, polite and professional. I fully recommend.
Thank you so much for your feedback Glyn - very much appreciated by us all. Hope you are well and keeping safe.
5/5
GoogleWithin the space of two weeks, we managed to organise a viewing, get permission from landlord, do all the neccesary paperwork, get the keys and move in to a rented property. How Sarah managed to organise all this for us I do not know!! Without her I would literally be homeless! Many thanks and keep up the good work.PositiveResponsiveness, Professionalism
Wow - what a lovely review Aaron - thank you! Your feedback is very much appreciated by Sarah and the team. We hope you will both thoroughly enjoy your new home.
5/5
GoogleI had a great experience with Howland Jones. Unlike other agencies I dealt with, I felt like a customer rather than just another number. They recognised my personal requirements and matched me to a great property. Their professionalism came across as they took me through every step keeping me informed about the process and answering my questions.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your feedback. Your comments are appreciated by the entire team and we wish you much happiness in your lovely new home.
5/5
FacebookJust recently started renting with Howland Jones and from the viewing to getting the keys all ran smoothly and stress free and all staff have been very helpful and friendly. House was absolutely immaculate and all thing's done properly in place for day of key exchange. Thank you all at Howland Jones lettings.
5/5
GoogleFrom the start to the end all the staff were very helpful.
5/5
Facebookgreat service especially as we live a significant distance away. looked after property in our absence which was key during the winter months
Judith and Roy Hall recommend Howland Jones Estate Agents. 26 August .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Howland Jones's Measham office has 287 reviews across two platforms: 200 on Google, 87 on Facebook.
Howland Jones Measham is rated 4.7 out of 5 across all 287 reviews, and 4.6 out of 5 on Google from 200 reviews.
Yes. In The Trusted Agent 2026 awards: Howland Jones, Measham won Trusted Agent.
Howland Jones Measham, 73 High Street, Measham, DE12 7HZ.
