Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery impressed and will use again
I have just dealt with Carter Jones Lettings, Mayfair and what a pleasant experience from start to finish. I was given regular updates, polite mannerism and excellent customer service, very impressed overall and will use again.Jennifer
Jennie · 12 May 2021
Agent replied · 12 June 2024
Hello Jennifer, thank you for taking the time to write us such positive feedback. Our team are always pleased to hear how we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleHelen and Rory have been tremendous in trying their very best to get our purchase completed. Unfortunately they were dealing with a total idiot and, after months of propagation and lies for the seller, we decided to pull out of the purchase. However I can not recommend CJ highly enough and we really hope they will find us our ideal home very soon. Thanks again both.PositiveProfessionalism
Richard · 24 August 2021
★★★★★ 5/5
TrustpilotA professional operation.
I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended.
Steven · 7 December 2022
Agent replied · 12 June 2024
Hi Steven, thank you for the review for our Fulham team. Please don't hesitate to let us know if we can help you with anything in the future!
★★★★★ 5/5
TrustpilotFantastic, reliable estate agents
We bought our house in Fulham and the agent and advice we received along the way was excellent. We would definitely use Carter Jonas again.
Eon · 11 October 2022
Agent replied · 12 June 2024
Hi Eon, we're so glad to hear you were happy with the service we provided you with. Please let us know if you need any help with anything in the future.
★★★★★ 5/5
TrustpilotFantastic estate agents
The whole team at CJ gave us excellent advice and help throughout. Good communication during the whole process, and Mandy really pushed the sale through.
Alexander · 10 October 2022
Agent replied · 12 June 2024
Hi Alexander, thank you for your positive review. Please don't hesitate to contact us in the future if you need help with anything else.
★★★★★ 5/5
TrustpilotCarter Jonas Barnes - superb service
Carter Jonas in Barnes (and their predecessor firm Sargent & Young) have managed my property for 18 years and have done a fantastic job; always professional and efficient, and they have a great team!
Peter · 10 June 2021
Agent replied · 12 June 2024
Hello Peter, thank you for taking the time to leave us some feedback. Our team are always happy to hear how we have supported our clients.
★★★★★ 5/5
TrustpilotRenting experience in Newbury
Very effective, clear and professional, I recommend.
Thomas · 17 February 2024
Agent replied · 12 June 2024
Hi Thomas, thank you for your review. We are so pleased to hear how happy you are with the professional service offered to you by our Lettings team in Newbury. Please do not hesitate to contact us if you need anything else at all.
★★★★★ 5/5
TrustpilotExcellent estate agency which I would…
Excellent estate agency which I would recommend to anyone. During my selling process I always felt that they had me central to their thoughts and advised me along the way. Very friendly and professional.
Paul · 20 May 2021
Agent replied · 12 June 2024
Hello Paul, thank you for taking the time to leave such wonderful feedback. we pride ourselves in providing helpful advice - we are very happy to have helped.
★★★★★ 1/5
TrustpilotAbsolutely terrible
Absolutely terribleContacted them 4 times regarding a property for sale with no return contact4 phone calls and and online viewing with no responseI would never use this company for any of My business
Martin · 25 June 2021
Agent replied · 12 June 2024
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
★★★★★ 5/5
TrustpilotGreat company to deal with
All the staff at Carter Jonas are very helpful and quick to respond to all enquiries and questions.
Claire · 25 April 2023
Agent replied · 12 June 2024
Hi Claire, thank you for your review. We are so pleased to hear that you are happy with your experience with Carter Jonas. Do not hesitate to get in contact if we can help you with anything else.
★★★★★ 5/5
TrustpilotI have been working with Carter Jonas…
I have been working with Carter Jonas Mayfair for a number of years as one of their approved contractors. They are extremely professional and a pleasure to work with. I highly recommend them.
Richard · 13 May 2021
Agent replied · 12 June 2024
Hello Richard, thanks for the great star rating! We look forward to continue working with you in the future.
★★★★★ 1/5
TrustpilotI rent out a really old house that…
I rent out a really old house that requires constant maintenance and the property manager is rude, shouting over the phone when simply asking to follow up on a request - no manners at all.
Daniela · 14 October 2020
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
TrustpilotBought and let through CJ - superb!
For Carter Jonas in Newbury - bought a house through them and then rented it through them. Wonderfully supportive and helpful through both processes. Don't think I could have asked for more.
Phil · 18 June 2021
Agent replied · 12 June 2024
Hello Phil, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 4/5
GoogleWith experience of Carter Jonas both when buying the property and subsequently letting it, I have been impressed with their personal approach, often contacting me before I contacted them. They worked hard to find a tenant and made sure that I was happy with the tenancy agreement before finalising it. This attention to detail continues as they manage the property for me.PositiveResponsiveness, Professionalism
Catherine · 24 August 2021
★★★★★ 5/5
GoogleProfessional & friendly.
Kept us informed of progress throughout application.
Thank you !
Rachel · 17 August 2023
Agent replied · 12 June 2024
Hi Rachel, thank you for your review. We are so pleased to hear that you had such a positive experience with our Marlborough team. If you need anything else at all, please do get in touch.
★★★★★ 5/5
GoogleWe have bought numerous houses with the help of the amazing team at Carter Jonas. Everyone at the Marlborough office including Julie, Eleanor, Jane and the support staff were all absolutely brilliant. Nothing was too much trouble and they did everything to ensure a stress-free, seamless sale and purchase, so thank you very much. We are so happy in our new house and would highly recommend these guys!
Jessica · 13 June 2020
★★★★★ 5/5
TrustpilotThe York lettings department have…
The York lettings department have continued to offer a valuable service, they are effective and have a great handle on the market.
Scott · 1 November 2022
Agent replied · 12 June 2024
Hi Scott, thank you for your review for our York Lettings team. We're delighted to hear you were pleased with the service provided to you. Please don't hesitate to let us know if there's anything else you need help with.
★★★★★ 5/5
TrustpilotThoughtful and personal service
Thoughtful and personal service. Good strategic and tactical thinking. Skilled in identifying opportunities and risks and then managing the sale process appropriately. Tenacious in ensuring that other parties performed.
Mark · 9 December 2021
Agent replied · 12 June 2024
Hello Mark, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotGoing the extra mile
Carter Jonas went the extra mile to help me sell my property. I was particularly impressed with their marketing support, which pitched the property perfectly and attracted the right type of buyers
A · 14 May 2021
Agent replied · 12 June 2024
Thank you for taking the time to write us a review. We pride ourselves on making a complicated process simple. Please do not hesitate to contact us in the future.
★★★★★ 5/5
Trustpilot5* service from the Mayfair branch
5* service from the Mayfair branch. The sales team were amazing at finding me a property, wouldn’t go to anyone else. Have recommended to all my friends planning on moving.
Fliss · 2 June 2021
Agent replied · 12 June 2024
Thank you for taking the time to write us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotExcellent service for rental property
We have recently rented a property through Carter Jonas at Newbury, and found the team progressional and efficient throughout.
Fiona · 29 November 2022
Agent replied · 12 June 2024
Hi Fiona, thank you for your review for our Newbury team. We're so pleased to hear you are happy with the service you were provided with! Don't hesitate to contact us if there's anything else you need help with.
★★★★★ 5/5
TrustpilotI was searching for a 1 year let in…
I was searching for a 1 year let in Fulham and received a prompt and professional service which gave me priority. I was delighted with the service.
Timothy · 15 November 2021
Agent replied · 12 June 2024
Hello Timothy, thank you for taking the time to write us some feedback. We pride ourselves in making an often complicated process simple for our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotVery professional
Very professional, great to be helped by Carter Jonas the movement went absolutely perfect Very professional outfit
Richard · 10 December 2024
★★★★★ 5/5
GoogleIncredibly helpful, knowledgeable and friendly. Eleanor was fantastic to deal with and I would highly recommend.
Olivia · 13 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.