Trusted Agent profile · Marlborough
★★★★★
624 reviews across 2 platforms
93 High Street, Marlborough, SN8 1HD
Carter Jonas Lettings's office in Marlborough, at 93 High Street, is rated 4.3 out of 5 across 624 reviews on two platforms, including 119 Google reviews rated 4.7.
Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
5/5
TrustpilotCarter Jonas sales experience
Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!
Hi Ann, thank you for your review. It's great to hear how impressed you were with the professional service you received from our Sales team in Bishops Park! Please do not hesitate to get in touch if you need anything else.
5/5
GoogleThe Marlborough branch were extremely helpful, we managed to work through a property in great need of repair and the even the worry of a sink hole thankfully just outside our boundary! But a good job well done, thank you.
Hi Steve, thank you for your review. We are always happy to hear how well our teams have supported our clients. Please do not hesitate to contact us in the future.
5/5
TrustpilotSell your house using Carter Jonas
We had a great experience using Carter Jonas, Marlborough to sell our house. They were friendly, knowledgeable and very supportive, keeping us informed of progress, next steps etc. Nothing ever seemed too much trouble or too difficult to overcome for them. Would highly recommend.
1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
5/5
GoogleMy rental was all conducted online as we were in lockdown at the time and everything went very smoothly. Love my little cottage. Thank you Phillipa you were brilliant with very prompt replies to any emails and questions I had.
5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
5/5
GoogleWe had great service from Carter Jonas. We found Neda to be the consummate professional in assisting us with our rental. She was always available to answer any queries, and guided us through the process. Excellent!
Hi Shirley, thank you for your review. We are delighted to hear that you received such a great service from Neda and the team. Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotIt is the beginning of our search for a…
It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.
Thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client.
1/5
TrustpilotIn my personal experience and opinion…
In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotI would highly recommend Carter Jonas
I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.
Hello Sue, thank you for taking the time to write us such lovely feedback. Our team are always happy to hear how well we have supported our clients.
5/5
TrustpilotProfessional service
Ed was extremely helpful and professional, he made the whole process go smoothly.
Hi Matt, thank you for your review, It's great to hear that you have received such a professional service from Ed. Please do not hesitate to get in touch if you need anything else in future.
5/5
TrustpilotTheir letting team that we dealt with…
Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.
Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.
5/5
GoogleCarter Jonas were incredible when helping us rent a property! Not only were they incredibly friendly and professional but everything was sorted SO fast and efficiently with no stress at all! I couldn’t recommend them more.
Hi Rosie, thank you for your review. We are delighted to hear that our Marlborough team have been able to make your renting experience as stress-free as possible for you! Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotSmooth sale through Carter Jonas
We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.
Hi Ed, thank you for your review for Wayland and our Fulham team. We're delighted to have been able to help with the sale of your home. Do let us know if we can help you with anything in the future.
5/5
TrustpilotI found dealing with Alison Norton on…
I found dealing with Alison Norton on the purchase of the property very professional.
Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.
5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
1/5
TrustpilotUP THERE IN THE WORST AGENTS
UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!
Hello. We're sorry to hear about your experience with us. If you would like to provide some further information, please email feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you.
5/5
TrustpilotExcellent letting agents.
The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.
Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.
5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
5/5
GoogleCarter Jonas were so lovely to deal with when looking for our new rental. Always friendly on the phone and email, and answered all of our questions quickly! Fab team, would use again 🙂 …
Hi Hannah, thank you for your feedback. Our teams are always pleased to hear how well we have supported our clients! Don't hesitate to contact us in the future.
5/5
GoogleCarter Jonas were extremely helpful in sorting out a rental property, providing a very professional service. The team were approachable and friendly throughout which helped when we had some delays. I would highly recommend them.
Hi Ros, thank you for your review. We're so pleased to hear that we were able to help you with your rental property. Please don't hesitate to let us know if there's anything else we can help you with in future.
5/5
TrustpilotReview of Lettings and property management - Bishop’s Park teams, Fulham
My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.
Hello Ann, thanks for taking the time to leave such wonderful feedback - we're very happy to have helped!
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