Every review we hold for the Margate office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPurchased new house from orbit many defects which have been an uphill struggle to get rectified customer service poor and dismissive quality of finish indoors very poor outdoors terrible maintenance
Purchased new hoyse from orbit
JEAN · 14 November 2024
Agent replied · 23 December 2024
Hi Jean, Thanks for your feedback. We're really sorry to hear about your experience with us.So that the team can get in touch with you, could you please respond with your details to the Trustpilot request we've just sent privately.Thanks, Orbit
★★★★★ 5/5
TrustpilotWas really quick and easy
Was really quick and easy, engineer was really nice.
Miss · 13 September 2024
Agent replied · 27 October 2024
Hi Rebecca,We're delighted to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 1/5
TrustpilotNever happemd (have explained this…
Never happemd (have explained this already), apparently not needed
Friend · 13 September 2024
Agent replied · 27 October 2024
Hi,We're sorry to hear this. So that the team can help and advise you, please could you describe your situation in the contact form below or by calling 0800 678 1221 and they'll be in touch to support you further. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
★★★★★ 5/5
TrustpilotThe engineer who came was excellent
The engineer who came was excellent. He checked everything and replaced the alarm.
Yvonne · 6 July 2024
Agent replied · 23 August 2024
Hi Yvonne,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
★★★★★ 5/5
TrustpilotFriendly & so helpful
Nicholas · 27 November 2024
Agent replied · 23 December 2024
Hi Nicholas, Thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
★★★★★ 5/5
TrustpilotVery professional and helpful.
Linda · 27 November 2024
Agent replied · 23 December 2024
Hi Linda, Thanks for your review. We're really glad to have helped. Thanks, Orbit
★★★★★ 4/5
TrustpilotI have just got in contact about a…
I have just got in contact about a problem I have and have asked for some advice or help and I am waiting for the next step to proceed
Tony · 19 July 2023
Agent replied · 11 June 2024
Thanks for your feedback Tony. We hope you are happy with the service you receive.
★★★★★ 5/5
TrustpilotVery good I’m really happy job is done…
Very good I’m really happy job is done and I feel safe now
Katarzyna · 2 July 2024
Agent replied · 23 August 2024
Hi Katarzyna,Thank you for taking the time to share some feedback, this is amazing to hear. We're glad to have helped and will share your comments with the team.Thanks, Orbit.
★★★★★ 5/5
TrustpilotHelpful
Helpful, friendly and professional
Sam · 23 November 2024
Agent replied · 23 December 2024
Hi Sam, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 3/5
TrustpilotOops
He came to do what had already been done 3 weeks prior
Gordon · 18 July 2024
Agent replied · 23 August 2024
Hi Gordon,Thank you for taking the time to leave some feedback, we will share your comments with the team and are sorry if this caused any inconvenience. Thanks, Orbit.
★★★★★ 5/5
TrustpilotFirst time living independently
This is my First time living independently was overwhelmed by everything that needed Sorting. Very thankful for the guidance i received from my housing coach. Was encouraging having someone there to help with the process and made it feel less scary. I enjoyed the phone sessions because I felt more confident remembering and learning what to do in situations and how to get help if needed also the lady was so friendly. I'm amazed to hear about all the different services orbit provide to encourage and help their tenants.
Hannah · 24 February 2021
★★★★★ 5/5
TrustpilotRobert Heath are always professional
Robert Heath are always polite, respectful, professional and very thorough
Sherry · 21 August 2024
Agent replied · 28 August 2024
Hi Sherry, we're glad to hear that you had a good experience. Thanks, Orbit.
★★★★★ 4/5
TrustpilotHelpful very helpful
Martin · 7 December 2024
Agent replied · 23 December 2024
Hi Martin, Thank you for your feedback! We're glad we've been helpful! Thanks, Orbit
★★★★★ 5/5
TrustpilotJust a friendly gentleman
Pauline · 20 November 2024
Agent replied · 23 December 2024
Hi Pauline, Thanks for taking the time to leave some feedback. We're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotEngineer arrived promptly
Engineer arrived promptly, done all his check efficiently
Me · 20 September 2024
Agent replied · 27 October 2024
Hi,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 5/5
TrustpilotSuch a lovely kind women who understood…
Such a lovely kind women who understood me and my wellbeing. Verying caring with her words and felt like she generly felt like she felt about how i and my chikdrem have been treated Very greatful..
Kaylea · 25 November 2022
Agent replied · 11 June 2024
Hi Kaylea, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
★★★★★ 4/5
TrustpilotGod customer service
Abdellatif · 4 December 2024
Agent replied · 23 December 2024
Thanks for sharing your feedback and rating Abdellatif!
★★★★★ 5/5
TrustpilotSoon as he got on site he straight on…
Soon as he got on site he straight on with work.Great service.👍.
Arthur · 9 July 2024
Agent replied · 23 August 2024
Hi Arthur,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotThe guy that came was efficient and…
The guy that came was efficient and freindly
Karen · 12 September 2024
Agent replied · 27 October 2024
Hi Karen,We're delighted to hear that you're happy with the service you received and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 5/5
TrustpilotI was blown away with how I was…
I was blown away with how I was listened to finally after trying for a long time someone was there to hear me and I am sooo grateful
Sara · 20 July 2023
Agent replied · 11 June 2024
Hi Sara. We are so pleased that you were happy with the service you received. Thank you for your review.
★★★★★ 1/5
TrustpilotCannot get through called yesterday and…
Cannot get through called yesterday and message more than 5!persons ahead of me and cut me off at 5.15 after 1 hour 30 mins today says same more than 5 persons ahead of me been waiting now 90 minutes and still same message terribleService
Joy · 15 October 2021
Agent replied · 11 June 2024
Good Afternoon Mr Ives,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 4/5
TrustpilotGood place and good customer service
MabelDadson · 12 October 2024
Agent replied · 27 October 2024
Hi Mabel, Thanks for taking the time to leave this review. We're pleased you were happy with the service you received. Thanks, Orbit
★★★★★ 5/5
TrustpilotGreat job
Great job . Very friendly and polite engineer
Miss · 10 September 2024
Agent replied · 27 October 2024
Hi Elizabeth,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotSo helpful understanding explained…
So helpful understanding explained everything really well
Sue · 25 September 2024
Agent replied · 27 October 2024
Hi Sue,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
