Trusted Agent profile · Margate
★★★★★
979 reviews across 2 platforms
Off Nash Road, Westwood, Margate, CT9 4LB
Part of Orbit, see every office.
Orbit's office in Margate, at Off Nash Road, is rated 3.4 out of 5 across 979 reviews on two platforms, including 11 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Margate.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
TrustpilotElectrics
Polite, courteous, arrived on time, job done 👍
Hi, Thanks for taking the time to leave some feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
1/5
TrustpilotI have been trying to get in touch with…
I have been trying to get in touch with customer service for over a week. When I call they say someone will call me with in two hours. I have made several calls and to this date no one from their customer service contacted me.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotProfessional
Professional, courteous and friendly staff always willing to help and advise. They take the time to listen
Hi Teresa,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotRun away
Run away. Orbit housing association is a joke, MPS is a contractor that either sits in their vans outside your home and then drive off or don't repair to a satisfactory condition. I have now had to get the housing association ombudsman involved but I'm still waiting. This association is a joke
Good Morning Jacqui Really disappointing to hear the issues you are having with MPS. Please contact my team directly on the below and we will do all we can to resolve this for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWell he was quick polite and efficient…
Well he was quick polite and efficient and didn’t leave a mess and everything was explained
Hi Gloria,We're glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotKept informed all the time …
Kept informed all the time with the process leading to the gas safety checkProfessional and curtious engineer
Hi Graham,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotGreat team
Helpful, friendly team .answered all my questions honestly.give honest advice and guidance
Hi Donna, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotThe engineer carried out the service in…
The engineer carried out the service in a clean tidy and efficient manner
Hi Patricia,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotNice bloke
Nice bloke, competent, professional. Did what he had to do and left. No worries.
Hi Carol, we're delighted to about your experience and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotVery polite and friendly and was…
Very polite and friendly and was efficient at his job
Hi Charlotte, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotHe was polite got on with his job and…
He was polite got on with his job and showed his iD
Hi Glenys,Thank you for taking the time to leave some feedback, we're really glad you were happy with the service you received. Thanks, Orbit
3/5
TrustpilotGood quick and reliable
Loved they just come in and done job and left quick easy and reliable
Hi Claire, we're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotBoiler repair.
Gas engineer found boiler to be unsafe. Ordered new parts and repairs done within 2 days.
Hi Jean,Thank you for taking the time to leave some feedback, we're glad to have helped resolve this issue and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotNo probs this time company finally sent…
No probs this time company finally sent someone was polite and new what he was doing
Hi Greg,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotHorrendous start as a new tenant
Horrendous start as a new tenant. Absolutely horrendous. I know the reply for this will be to email the customer support email, but funny enough they don’t reply anyway.Not even been a tenant a month yet and we’ve had enough of them.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAlways looked after me been in my orbit…
Always looked after me been in my orbit home for 18 years
Hi Annie,We're proud to offer the support and help you need whenever you need it and thank you for continuing to be an Orbit customer. Thanks, Orbit.
5/5
Trustpilotthe gentleman did his work quickly and…
the gentleman did his work quickly and professionally
Hi Steven, Thanks for your review. We're pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotExemplary
Friendly, professional and caring. Great move 8n info and accommodating to my needs. Superb service.
Hi Sally,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotVery thorough and professional
Very thorough and professional. No intrusion at all to me, informative and helpful
Hi Millie, we're really glad to have helped and thank you for taking the time to leave some feedback for the team. Thanks, Orbit.
5/5
TrustpilotExcellent and professional service from…
Excellent and professional service from everyone I have spoken too.
Hi Katie, thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotThe man that came was very helpful done…
The man that came was very helpful done is job to a high standard
Hi,Thank you for taking the time to leave some feedback, we're very glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe gentleman that did the gas safety…
The gentleman that did the gas safety check was polite, friendly and helpful.
Hi James,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotHorrendous
Horrendous. Emergency repair put through at 7.38am for bad leak in kitchen. Told 4 hours.5pm. Nothing.Been on hold for 5 hours no one answers the phone. Have emailed them my call list. Disgusting
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to talk to Orbit regarding these issues, please call our Customer Relations team direct line on 02476 438 244 to discuss further or you can call 0800 678 1221 to speak with the Customer Service Hub.Kind regards,Customer Relations team
5/5
TrustpilotGreat staff and well maintained flats
Great staff and well maintained flats, I love it here, feels like home already
Hi Jamila,Thank you for taking the time to leave some feedback, this is wonderful to hear and we're glad to be of help. Thanks, Orbit.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Margate.
