Trusted Agent profile · Margate
★★★★★
979 reviews across 2 platforms
Off Nash Road, Westwood, Margate, CT9 4LB
Part of Orbit, see every office.
Orbit's office in Margate, at Off Nash Road, is rated 3.4 out of 5 across 979 reviews on two platforms, including 11 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Margate.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company has a racist and a zionist…
This company has a racist and a zionist working for them,Matty Briody. Until something is done about it this review will stay up.
Hi, we take any reports of discrimination very seriously. So we can investigate further, please could you respond with your details to the Trustpilot request we’ve just sent privately. Thanks, Orbit.
1/5
TrustpilotPoor contractors
Orbit customer service staff are lovely but they are completely let down by the contractors they appoint. BSW for example dont meet service standards and if you call just say they have passed on to allocations team. This is for emergency jobs.This usually ends in a complaint to Orbit. Come on Orbit, start making these contractors accountable, they must be costing a fortune in complaints and shoddy work!
5/5
TrustpilotThe person who came to my property was…
The person who came to my property was very polite nothing was to much trouble explained every thing would highly recommend
Hi,We're delighted to have helped and thank you for taking the time to leave some feedback and for being an Orbit customer. Thanks, Orbit.
5/5
TrustpilotVery happy tenant
Orbit have been absolutely excellent towards me. They have come and done my repairs when requested, they are helpful and always very polite to me on the phone. I cannot say a bad word about them. I am very happy with the service they provide me and i am very happy to call them my landlord. Thank you Orbit.
Hi Debs, such a lovely review, thank you for taking the time to leave this feedback. We are glad you are happy with the service which has been provided.
5/5
TrustpilotHappy customer
Reliable and professional and the gentleman answered all the questions when asked and think I will recommend this to any of my neighbours
Hi,We're really glad to have helped and thank you for taking the time to leave some feedback, we'll share your comments with the team. Thanks, Orbit.
1/5
TrustpilotFour times Orbit have been contacted…
Four times Orbit have been contacted wasting my time and my Mother's by being kept waiting for 30-40minutes at a time. Orbit were contacted a considerable time ago regarding Hot water tank not being connected toy. Cheaper rate electric. First contractor turned up and just but a timer resembling a manual cooker timer on the wall. No report was made. Second Contractor visited and said electric feed was required. Then 3rd Contractor phoned up and I was phoned as son of Resident at Flat 6 Evelyn House asking Me why they were there? Nothing Done. Each time I phone and am told Contractor will contact me within 3 days. Nothing again. I have now been waiting on phone for an hour. This lack of service is totally unacceptable. Orbit need to Get these issues sorted.
1/5
TrustpilotPoor contact centre
Poor contact centre, been a owner for 18 years and it’s nothing but delays, false promises and impossible call centre staff. When there’s no need to contact them its fine, but reality poor build homes and awful after service and post purchase help. I’d never use them again that’s for sure.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
2/5
TrustpilotWasn't given prior notice of an…
Wasn't given prior notice of an appointment & the young man that turned up was rude
Hi Tracey, Thanks for your review. We're really sorry for the lack of notice and the behaviour you experienced. This isn’t the level of service we strive for, and we’ll take your feedback on board to improve. Thanks, Orbit
1/5
TrustpilotLive in orbit flat am told that orbit…
Live in orbit flat am told that orbit manger visits regular not true have neighbour's who have carers who because orbit have not fixed the fence for 6 months I have complained complained and complained about this the carers use it for toilet purposes the grounds also kids play in the fence network rail have been down and said its dangerous also the carers put used ppe in a bin just outside the door the smell is exstauatueing also the cars park on around my parking spot orbit say it is not there problem say its council issue y am I paying for a individual numberd spot this turns in to a arguement as I have mental health issues as does my wife orbit repair people have been instructed to talk slow to us as we have issues I reported this all to mp and now orbit say I never informed them when I do and did they really do stress people out they do not take responsibility and pass the buck is there anybody that can hold them to account asap as I am living in a nightmare and no I will not contact them by phone the call centre are rude aggressive and have no understanding please can any one help us our mental health is affected epecially when we cant solve issues and get called liars point blank we cant afford to move nothing can any one help asap and actually understand the issues thank you
1/5
TrustpilotLiars and Con Artists
Awful from start to finish. The nice sales gloss quickly wears off the minute you get your keys to the property. Doesn't take long to realise you've been completely lied to.Snags will not be fixed, the builds are frankly poor, you'll be continuously lied to and the service received from site managers, workers and customer service is so bad it's actually quite funny. Avoid with an the biggest barge pole you can find, regardless of how keen you are to buy / rent. This is not the company to go for. Run, Run, Run
5/5
TrustpilotWorking with Marget was really good and…
Working with Marget was really good and helpful
Hi Diandra, thank you for taking the time to leave this feedback. We will pass on your kind words to Marget, thanks again.
5/5
TrustpilotGas Safety Check
The engineer arrived on time ,done the safety check ,very thorough and let me know that everything was fine.
Hi John,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotGreat job
Extremely efficient well informed with clear instructions friendly staff and the warden has been so helpful
Hi Mr Shepherd, Thanks for your positive feedback. We're pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotHelp finding the right course for a new career
Richard helped and guided me through the process of applying for a course which would give me a new career. I am very grateful, as he was very understanding and helped me make a plan for my future. I have already passed two parts of my course, and have two left and I have enjoyed each one!Thank you!
Hi TanishaThank you for taking the time to leave this lovely review. Good luck with the rest of your course!
5/5
TrustpilotThe gas man was very plight and…
The gas man was very plight and friendly and new his job very happy with the service I received
Hi Kathleen,We're really pleased you were happy with the service you received and thank you for taking the time to leave some feedback. Thanks, Orbit
1/5
TrustpilotTaking too long to repair things and…
Taking too long to repair things and ignoring tenants who have to actually live in poor conditions
Hi Shona, Thanks for your review. We're really sorry to hear this. We've passed your details to the team, and they will be in touch as soon as they can. Thanks, Orbit
5/5
TrustpilotSafety awareness. …
We have same engineer come to our house every year who is always professional and efficient at his job.Alway polite & friendly.
Hi Janette,Thank you for taking the time to leave some feedback, we're glad to have been of help again and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotCan I trust Orbit ?
The National sales Manager of Orbit visited our home recently to review our PV installation. He seemed very knowledgeable, seemed to check everything but recommended £3,980 of remedial works. Can I trust them ? Can I be sure that this work is really needed ? Would it be done reliably ?
5/5
GoogleSales manager Chris was a really helpful and polite guy 5 stars
5/5
TrustpilotExcellent service always helpful nicely…
Excellent service always helpful nicely spoken over all brilliant service to there tenents.
Thanks so much for taking the time out to leave a review and sharing such nice words! Thanks, Orbit
5/5
TrustpilotAnnual Gas service
Friendly polite and competent engineer Robert Heath notified us of actual timing when engineer on way to property
Hi Mrs Tipper,We're pleased you were happy with the service you received, and thank you for taking the time to leave some feedback! Thanks, Orbit
5/5
TrustpilotCouldn't ask for a better experience
Everyone has been great..friendly and very helpful they are a credit to orbit...
Hi Jason, Thanks for your review. We're really happy to hear about your positive experience with us. Thanks, Orbit
5/5
TrustpilotFriendly
Found the gentleman friendly and chatty. In fact, it has been the same chappy the past two or three years.
Hi Wendy,We're delighted to have helped again and thank you for taking the time to leave some feedback about your experience. Thanks, Orbit.
1/5
TrustpilotThese lot are absolutely vile
These lot are absolutely vile, friend has had to contact local MP about them looks like not the first time someone has done this looking at previous reviews absolutely disgusting I can't believe they are still operating, hopefully someone sees sense and gets these shut down, 75 percent bad reviews tells you all you need to know.
Good Morning Tyla,I am sorry to hear of the issues both you and your friend have experienced. Please contact our Customer Relations team who will be happy to assist in resolving any issues. Our Customer Relations Team can be contacted on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Margate.
