Orbit Margate reviews

★★★★★ 5/5

Trustpilot

So far good communication

Mayreen · 9 November 2024

★★★★★ 5/5

Trustpilot

Very helpful and caring

Susan · 9 November 2024

★★★★★ 1/5

Trustpilot

Took photos without permission

Orbit bot came in and took photos without my permission and does so every time he comes. I've just found out that this isn't legal but as a landlords agent he should have known better. But then maybe he did but didn't care anyway. Either way Orbit seem to have no regard for the law.

Barry · 20 November 2023

★★★★★ 5/5

Trustpilot

Understanding and empathetic.

Understanding and empathetic.I felt that she was really listening to me and truly wants to help.Thank you I am in a bad place but your kind words helped me today.

Roxanne · 15 May 2023

★★★★★ 1/5

Trustpilot

The worst housing association EVER

The worst housing association EVER. All they're interested in is money. Once they have signed you in a contract, you're doomed. Never complete a repair, first time, takes days for them to attend and repair hasn't been done successfully

Jacqui · 20 June 2022

★★★★★ 1/5

Trustpilot

RACIAL PROFILING …

I have lived in my property for 11 years. A 1st floor flat. I live in a very old property which of course would require maintenance. For the whole 10 years , I have been paying a monthly service charge and orbit housing association have left me to clean the communal area myself, back and front of garden. The carpet in the hall wall has been needing updating for years but of course orbit does not care?! After complaining nothing has ever been done. My complaints have just been ignored. The whole property needs updating but they keep saying next year then when next year comes they change their mind. I would happily invite anyone to look at the property. There are old doors Which have been needing replacing for the past 11 years, the kitchen cabinets fell before and where replaced but the job was done poorly where they are loose on the wall & pose a great risk if they fall on someone. The carpet in the communal area need replacing. Some floor boards in the flat are loose , Brocken and squeaky, there’s a toddler who has started crawling, another health risk. I had happily bought some new doors with my own money to replace myself on their property but unfortunately the way their door has been done is so old fashioned there is a chain running through the door that connects it to the wall, so It would be best for orbit to do it themselves to cover myself. At the back of the garden there is a very tall massive trees, that has never been maintained where it’s leaves fall off and land on to the roof of the flat and mess up the gutter. I have to clean the gatter myself removing the leaves for the past 11 years because because of this, bare in mind I’m in my 60’s, a woman. The gardens have never been maintained in the 11years of living there. I can’t access the garden in those 11 years because the stairway case leading to the garden from my flat is Brocken. I am a 60 year old woman and there is a lot of health risk issues in my property but of course orbit has never cared in those 11 years , even after reporting those issues to them. I just want you to kindly treat your tenants the same. I feel that I have been discriminated in those 11 years of been with orbit. I have never seen any housing officer is in those 11 years. But my flat has required updating for health risks and all my concerns have been ignored. I do feel because of my colour , my concerns have just been ignored. orbit are just happy to collect money & even the maintenance money which they collect on a monthly basis but are happy to just pretend like I don’t exist and ignore all my complaint which I have raised with them on different occasions. Emails , calls , letters you name it. I have tried but nothing. I know for a fact if it was someone ‘else’ they would have paid a bit more of attention and done their jobs properly to maintain the property especially if the health of others is involved and imposed a risk. Be mindful this housing does discriminate, especially if you are of colour, ( from my experience) they don’t pay you that much attention you just have to be pro active, raise your concerns and know your rights otherwise you will be treated unfairly

Nyazikab · 9 November 2020

★★★★★ 5/5

Trustpilot

Happy

The engineer was polite, efficient and tidy. Professional

Del · 2 September 2024

★★★★★ 1/5

Trustpilot

Nasty,incompetent company

Nasty,incompetent company? Or is it money grabbing, lying, disgusting, abusive cowboy outfit that preys upon people who can't fight back? To put your mind at rest, it's not racist as such I think, it's a case of we don't care about renters full stop. The CEO should be ashamed of himself and resign. Being referred to Safeguarding Dept a few times but no response from them except a lie to say they had phoned is sad and demoralising. No one to talk to direct, just one number to repeat matter over and over again. An area manager who is literally in orbit or his brain is. How are they allowed to continue? Causing major stress to a vulnerable person means bang all to them. This should be a Court matter. Judicial Review perhaps?

Janice · 31 October 2020

★★★★★ 1/5

Trustpilot

I have never come across a housing…

I have never come across a housing association to mug you off with money so much. Shared ownership is for affordable housing and in 2 years our rent has gone up £100 per month which apparently is in line with inflation? However originally got told that the rent would increase by a couple of quid a month barely noticeable, clearly not. Letters for service charge which come through almost a year later saying we have a deficit of over £180 when we already paid £300 for the year already. Absolute disgrace, you call them and no one has a clue what they are doing and are so unhelpful. They say you will get a call back but they never do. Wouldn't recommend affordable housing to anyone if orbit are involved.

Abbey · 24 October 2020

★★★★★ 5/5

Trustpilot

Good service

He was polite and job done efficiently

Vasiliki · 16 September 2024

★★★★★ 1/5

Trustpilot

Shocking customer service

I am at my wit's end dealing with this company. As a leaseholder trying to sell my flat, I have been trying to get hold of three documents certifying works commissioned by Orbit and without them the sale can't go ahead. I paid £200 over three weeks ago for a management pack and was told they would be included. I specifically asked when I called as they were slow in sending it to my solicitor. The documents were not included. I have called and called and been given excuse after excuse, and no one seems to be able to get hold of these pieces of paper. I've been told that it's because people are working from home (if the job can't be done from home then don't work from home - some of us don't get a choice), that it's because they have to deal with different departments, that they don't usually provide such things (they are legally obliged to), and that the documents are in the pack (they're not). I am fed up with having the same conversation over and over again, and being lied to. I'm supposed to be moving next Friday and it isn't going to happen with this unprofessional behaviour. I start a new job soon and, at this rate, I'll be sleeping in my car.I don't usually write reviews but nobody at Orbit seems to be able to lay their hands on these pieces of paper and it's going to cost me thousands of pounds. Terrible service.

Stephanie · 9 October 2020

★★★★★ 1/5

Trustpilot

Can't give any star

Can't give any star, but still if I want to give review I have to.This people really cheating, after finished contract in Jun now in October they says I have to pay 7 days electricity and gas bill.When I finished they need to pay me but now all went upside down....Please don't select this company at any time.Even if they offer 1 year complete free gas and electricity, no trustworthy business people.They keeping trap every ware to loot money from us.

Blesson · 6 October 2020

★★★★★ 5/5

Trustpilot

He was polite and helpful and very…

He was polite and helpful and very quick.

Suzy · 28 August 2024

★★★★★ 4/5

Trustpilot

I’m happy and Greatfully he did it.

Miss · 13 September 2024

★★★★★ 5/5

Trustpilot

The engineer was very friendly and very…

The engineer was very friendly and very professional

John · 27 August 2024

★★★★★ 5/5

Trustpilot

Really helpful sorted out the problem

MR · 28 September 2024

★★★★★ 5/5

Trustpilot

Good Job

The operative was polite, courteous and efficient

Mr · 12 September 2024

★★★★★ 5/5

Trustpilot

It’s a good service

It’s a good service. Couldn’t ask for better

Mr · 23 August 2024

★★★★★ 5/5

Trustpilot

Gas safety

Good to know we get the annual safety checks.

Mr · 6 August 2024

★★★★★ 1/5

Trustpilot

Orbit everything about them is appalling ppalling!!! …

Orbit everything about them is appalling. If I could give a -10 I would. I'm a single mum. Working full time. No benefits. Pay all bills on time. In December of last year the garage door came off. Still not been repaired! 8 months on. No show from mps or rcb the sub contractors on multiple occasions. That's 7 days of holiday waisted for no shows. Poor kids won't get family time they deserve. They quick to promise you it will be done after you make multiple complaints and talk you in to shutting down the complaint. My advice don't let the complaints team talk you into shutting down the complaint.The time I have waisted on the phone and waiting for invisible people to show up is ridiculous!!! Because oh quess what no show for the 7th time! Newspapers and above I go now. Lovely way to treat your tenants!!!

Elaine · 1 September 2020

★★★★★ 5/5

Trustpilot

Very helpful & all questions answered…

Very helpful & all questions answered when asked

Miss · 22 August 2024

★★★★★ 5/5

Trustpilot

Good timing

Good timing , polite and got the service done with ease

Christina · 2 July 2024

★★★★★ 5/5

Trustpilot

No massing around knew what he needed…

No massing around knew what he needed to do and cleaned up after himself

Sandra · 8 May 2024

★★★★★ 5/5

Trustpilot

Health problems an under occupying property

After two years of no help whatsoever orbit have finally listened to our needs as a family due to my stroke an now are looking at what help can be offered with our housing needs I just wish they had done this two years ago!

Julie · 21 May 2021