Every review we hold for the Margate office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOrbit is disgusting the housing officer…
Orbit is disgusting the housing officer is rude and only a college student with no experience what so ever she makes tenants life a misery dont deal with complaints have they favourites to get information out of other tenants all bunch of lies dont care about there properties what so ever only money this housing association will come unstuck one day please dont rent from these people go private least your get treated better plus this housing officer Emily Burton gave me my keys back so that I could clean the flat then told me I'm safe to live here to get a eviction notice bunch of lies I've moved and another private place this person tells lies dont trust her
Paul · 19 August 2020
★★★★★ 1/5
TrustpilotAPPALLING SERVICE - MINUS ZERO
If I could award minus zero I would! I was without heat and hot water for 6 weeks. I am still waiting for my remedial works to be carried out 8 months after the flood, and am still waiting for the ceiling and wall to be filled after it was hacked out to put in a new flue. (2nd new flue in as many years)!! Absolutely appalling. Nobody knows what they are doing!! Nobody in the resolution team ever responds. It is a disgusting company with no regard for their tenants or homeowners. APALLING DOESN'T EVEN CUT IT.
PAT · 17 August 2020
★★★★★ 5/5
TrustpilotThe guy very professional very happy
Gary · 21 September 2024
Agent replied · 27 October 2024
Hi Gary,Thank you for your review. We're pleased you were happy with the service. Thanks, Orbit
★★★★★ 1/5
TrustpilotAppaling service and landlord
Appaling service and landlord. Took a year to treat a cold spot on an upstairs wall, 100s of phone calls and complaints, ended up with a botch job that a year on has only just been finished. Workman broke my light, damaged my personal property, missed appointments costing me so far over £600 in wages, nobody cares or wants to help, ive been called a lier, my complaints handled incorrectly, no compensation of any kind and ultimately ended up with a botch job because the wrong workmen was sent. This is just 1 problem. Nit even going to bother reporting everything else thats wrong with the house.
Sarah · 6 August 2020
★★★★★ 3/5
TrustpilotIt was the fastest gas check I have…
It was the fastest gas check I have ever had
MRS · 15 July 2024
Agent replied · 23 August 2024
Hi Linda,Thank you for taking the time to leave some feedback, thanks, Orbit.
★★★★★ 5/5
TrustpilotFirst class
The engineer was polite caring and very thorough.Most pleased.
John · 1 August 2024
Agent replied · 23 August 2024
Hi John,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Made me feel at ease with my anxiety on the phone. Explained everything clearly and checked if I needed any other help that I wasn’t aware of. Thank you for your help and patience with my mental blanks as they occurred.
Claire · 9 September 2021
Agent replied · 11 June 2024
Hi Claire, what kind words. Thank you for taking the time to leave us this positive feedback, it's much appreciated.
★★★★★ 5/5
TrustpilotPolite professional and punctual
Slim · 19 October 2024
Agent replied · 27 October 2024
Hi, Thanks for your feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotPolite
Polite ,helpful good at their job.
Alice · 17 September 2024
Agent replied · 27 October 2024
Hi Alice,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 5/5
TrustpilotVery professional very thorough
Stephen · 16 October 2024
Agent replied · 27 October 2024
Hi Stephen, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
★★★★★ 5/5
TrustpilotVery polite and helpful
Very polite and helpful, very pleased with service he provided
Joanne · 9 July 2024
Agent replied · 23 August 2024
Hi Joanne,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 1/5
TrustpilotImpossible to contact anyone
Impossible to contact anyone. I have damp, mould, dry rot and a ruined carpet that I installed. Next call will be to the council and EHO. Shame on you Orbit.
Mr · 30 March 2023
Agent replied · 11 June 2024
Good morning, I am sorry to hear about the difficulties you are facing. If you wish to raise a complaint regarding these issues, please call our Customer Relations team direct line on 02476 438 24 to discuss further.Kind regards,Customer Relations team
★★★★★ 5/5
TrustpilotOn time and do the job
Mrs · 13 September 2024
Agent replied · 27 October 2024
Hi Julie,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 3/5
Trustpilottrust
very helpfull indeed
Robin · 30 October 2024
Agent replied · 23 December 2024
Hi Robin, thanks for your feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotQuick and spotted a settup problem…
Quick and spotted a settup problem which was resolved
Kevin · 22 July 2024
Agent replied · 23 August 2024
Hi Kevin,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 4/5
TrustpilotMoving in
A smooth welcome from Orbit team.
Mr · 10 September 2024
Agent replied · 27 October 2024
Hi Kevin,We're delighted to hear that you've enjoyed your move with Orbit. Thanks for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 5/5
TrustpilotPolite and curtious and knowledgeable
Stephenjclarke1 · 25 September 2024
Agent replied · 27 October 2024
Hi Stephen,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotI yet once again would like to write a…
I yet once again would like to write a review after seeing some bad ones on here let me say orbit have been out standing checked in on me Nikita who if I could give an award I would I have been with these nearly 8 years and this year which as been a terrible one they have gone above and beyond to help me so I thank you orbit for that and I will be letting everyone know they are outstanding
Scarlett · 12 May 2020
★★★★★ 4/5
TrustpilotGreat service
I feel I was given great service because although I didn’t use the service fully, I always felt supported by Kathryn because she would call or text to catch up and that I could talk to her whenever I had an issue.
Sophie · 28 September 2021
Agent replied · 11 June 2024
Hi Sophie, what kind words! We will ensure this gets passed onto Kathryn. Thanks.
★★★★★ 1/5
TrustpilotTerrible housing association
Terrible housing association I've been bullied by neighbours from day one after 8 months having to move no help or support from this housing association only thing they care about is money if by mistake your rent is one day late they threatened with court and phone calls but ask for help not interested just money grabbing vultures the job titles there given is a joke these rude and incompetent at best but as long as the get a wage what do they care.
Miss · 29 April 2020
★★★★★ 1/5
TrustpilotSeek to possess in COVID-19
I tried to pay my rent online but the site was down...I was in debt of £78 and was then sent a seek to possession order if I didn’t pay within 2 days. With COVID-19 still going on, I thought the government said no one would lose their homes but it doesn’t stop Orbit housing association sending out threatening letters and putting an already stressed mum separated from family on the verge of a breakdown!!!! I then call up to ask about the letter only to speak to someone that was so unhelpful and rude!!! I wish I was with a different housing association
Jazmine · 17 April 2020
★★★★★ 1/5
TrustpilotI did nod add the issue though more…
I did nod add the issue though more than one. The Friday before Easter Friday my TV signal went. Nothing, I told orbit 24 hrs then 1 to 7 days. Now the 10 still Nada. Told Mr Gale MP. He has written to their Customer service Group Manager now too. Orbit do seem to think it important that I have no signal to updates news Coronovirus, I have 2 go out.? I am ex-pat + did 4 years fire fighter. Safety paramount. I got now at 63 COPD Parasthesia Excema, now Arthritis? In 3 years. They keep asking my details, Mr Gale sent too. They can ignore me, play me, not Mr Gale. All circles. Disgrace. Why. At least here I now know it's not just me.
Costas · 14 April 2020
★★★★★ 5/5
TrustpilotThe man was very friendly
The man was very friendly, quick and efficient
Samantha · 2 August 2024
Agent replied · 23 August 2024
Hi Samantha,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 1/5
TrustpilotTerrible
Terrible, bunch of cowboys, they pass the buck, have u going in circles. They lose information, u ask they say 24 hrs, their form is a waste of time. They ask again and again 4 details, makes u I'll. Not fit for purpose. No TV one of their tenants I knowrate them, u say orbit, instant anger. Break promises, now they advertise help with health, stress and wellbeing? U can stop laughing. Really? All negative, must be true too many people say so, and in common.I have told them how untrustworthy they are ++++ I stand by it. Orbit read this do not reply,
Costas · 13 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
