Trusted Agent profile · Margate
★★★★★
505 reviews across 2 platforms
15 Market Place, Margate, CT9 1ES
Mann Lettings's office in Margate, at 15 Market Place, is rated 3.6 out of 5 across 505 reviews on two platforms, including 271 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mann Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
TrustpilotMann Estate agents in Beckenham A1 Customer Service
Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.
1/5
TrustpilotHorrendous
Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.
4/5
GoogleWe use Mann Lettings on a regular basis, and we really appreciate their good work. We work very closely with Joe Tite... and we really appreciate his best efforts to let our properties.
Thank you for the lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrad and Joe from the Margate office were professional, quick to reply and helpful every step of the way. I am positive that they made my move easier and less stressful.PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
TrustpilotI wish I’d read the reviews before…
I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!
5/5
GoogleExcellent agent with brilliant staff members on the ball... helped me out and got me a home when no other agent did 5 star for me....
Thanks David for the lovely 5* review! Best wishes, Graham - Customer Relations
1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
5/5
GoogleGreat service and great guys. Really helpful!
5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful. All online flat photos are authentic. The homes are in excellent condition. Additionally, they ensure that the home is professionally cleansed prior to your move-in. Every (minor) concern I had has been resolved swiftly. Strongly endorse them
5/5
GoogleJoe and Brad at Mann Lettings in Margate have been excellent in helping me find a place to rent at a decent price, and professional and efficient in all my dealings with them. Would recommend
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleA very helpful team, well organised and professional.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEveryone are very helpful and have been very obliging to find me a new property when my flat was sold . Staff very friendlyPositiveResponsiveness
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat service by a great team at Portsmouth
Jay and Jess at the Portsmouth office have been fantastic , managing my properties with everything taken care of and incredible attention to detail. I don't have to worry about anything and get gold star service!
5/5
GoogleThank you so much for your help. I found Emma extremely professional, super efficient, knowledgeable, confident and she made the whole transaction very easy. Job well done. l will certainly recommend Mann Letting Agents.
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
5/5
GoogleStaff were friendly and helpful. All aspects of renting with them from start to signing for keys went smoothly. Communication has been excellent
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleReally professional staff and they are quite responsive. i just moved my house and was really satisfied with the letting team. i would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleExcellent service, very friendly staff, they were always happy to help.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
5/5
GoogleWell organized team with great quality of service in property lettings. service was quick and on time. Thanks for your great work during Pandemic days .PositiveProfessionalism
Thank you for your amazing 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleBeen left without hot water since the 8th of March. Pisstakers who will pretend they're sorting things out when in reality they're too busy stuffing their faces with biscuits and tea to bother!!!!!!!
Good morning Mina, We take your comments very seriously and are very sorry to hear that your experience was not a happy one. We pride ourselves on the level of customer service we offer, and are very disappointed that you felt we didn’t meet your expectation on this occasion. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail to find out which property this was in relation to so please do not hesitate to contact me review@countrywide.co.uk Kind regards, Lucy.
1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
5/5
GoogleVery professional, friendly and helpful I would definitely recommend
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst time I’ve let my property, Mann Lettings did all the hard work, Brad took all the pressure off and made it very easy for me. Would definitely recommend.
Really lovely to read another 5* review for the Mann team. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleFantastic professional service. Great communication from the team and quick response. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mann Lettings, Margate won Trusted Agent.
