Mann Lettings Margate reviews

★★★★★ 5/5

Trustpilot

I would HIGHLY recommend going with…

I would HIGHLY recommend going with Mann estate agents when buying/selling. Both myself and my partner had a personalised experience with the company, who offered us houses to look around prior to them being on the market. Throughout our time with them they have showed a real lack of care and understanding of what we wanted in a house and helped us every single step of the way. The whole branch were there to answer my queries or phone calls when I needed and they were all extremely friendly and found us our dream house! Extra praise goes out to Maria O'connor, who went above and beyond to help us find the dream home. From start to finish she was an absolute diamond and was there 24/7 to contact, even sometimes via text when I was unable to call due to work commitments. I thank them all so much, and will definitely be coming back to Mann Estate Agents in the future and recommending them to any of my friends in the future.

Jenna · 19 March 2019

★★★★★ 1/5

Trustpilot

Overall bad experience with MANN…

Overall bad experience with MANN Gosport. We viewed two properties with a guy who knew very little about the properties. He followed up after the visits quoting a cheaper price then was indicated on the website so we thought the rent had come down. We made an offer on the apartment only to figure out he made a mistake in his email - and then stated MANN would never accept responsibility for mistakes made - refusing to help answer questions, wanting 500 GBP to get things setup. They say they are managing the property, but then indicate that they can't do most things and won't help with things. We ended up using another agency which was significantly more helpful.

Paul · 20 December 2018

★★★★★ 1/5

Trustpilot

ASHFORD LETTING

AVOID AT ALL COSTSLandlords, you will lose money, tenants you will be insulted and lose your sanity.I can't understand how any criminal, lier or sociopath can call himself an 'estate agent' in the UK. This profession is regulated anywhere else in the world. Ashford letting are basically scammers, they hide behind multiple layers of subcontractors enabling them to pass the blame. You WILL be charged ret@rded amounts of money for fresh air, you WILL be insulted by Linda, the pseudo manager who's only credentials is in insulting people and walk without shoes in the office. Avoid the aggro and go elsewhere, they are numerous estate agents in Ashford,'like cancer cells spreading all over town

Roger · 11 December 2018

★★★★★ 1/5

Trustpilot

Absolutely appalling service from…

Absolutely appalling service from Gravesend. We let through them, they insist it’s a management company that take charge.... I’m sure someone’s bank account said different when they received their commission? Even renting through a management company the estate agent you approached should have some sort of responsibility. They have no care for their customers and will pass the buck on straight away. Never resolve just constantly push on. I’m an agent myself and I know for a fact if I treated my customers the same way, I wouldn’t have a job by the end of the day.

Elle · 5 December 2018

★★★★★ 2/5

Trustpilot

As an ex tenant with Mann estate…

As an ex tenant with Mann estate strood I must say there are some great and some very poor points to the way we were handled. First of all, up on viewing the property we were told renovation works would take place as the property had a number of problematic issues; broken doors, rubbish in the garden we were told would be gone if we took the property but were still there on the day we moved in, broken floor boards we didnt see until we moved in and asbestos in the garden as well as damp and mould that were successfully covered by the existing tenants belongings when we viewed. On top of this a very slimy lettings agent, Stuart, who is incredibly manipulative, led us to believe the place would be renovated before we moved in in December after viewing in November. Ive rented 3 properties with much better estate agents before including daniels estates in bromley, where they promise a renovated property and when you move in the place is done! so I expected the same from Mann and I was wrong. In the end it took 6 months and the council being involved in order to get the property up to minimum living standard. Considering this, I was shocked to find, When we vacated the property a year and a bit later, that the landlady wanted to keep our deposit to fix things that were broken when we arrived. Luckily I had taken pictures of everything and forwarded them to property manager Richelle, who, with hefty negotiations, managed to get the landlady to drop all charges except for an end of tenancy clean for £350. I was willing to pay this only because I was able to get the £350 back from my new employer in a new location after claiming it as moving expenses. What was annoying was that having known the problems with that property on Jersey road the estate agent should never have allowed the land lady to claim a penny of our deposit because inspite of all the hard ship we left the property in a better condition than it was when we found it. More should be done to stop rogue landlords from taking deposits of fee paying and law abiding tenants! So approach Mann with caution especially the strood branch! they lie and do not support good tenants enough from rogue landlords.

TB · 7 November 2018

★★★★★ 1/5

Trustpilot

SCUM

Dirty, evil, money hungry SCUM. Have no issues with throwing out a disabled woman and her 2 children and leaving them HOMELESS. Do NOT do business with these scummy parasites, they won't do their basic requirement because they're so unbelievably incompetent. Have no basic emapthy and are so rude and quite frankly disgusting, immorable little leeches. I honestly don't know how they sleep at night, pure scum.

Sitandswivel · 19 April 2022

★★★★★ 5/5

Trustpilot

Mann Chessington Sales team is great!

I am a first time buyer and having scoured the market with around 8 estate agents, Mann, Chessington hit the mark with the first property they showed me. Once we put in an offer, through out the sale process they were extremely helpful. I approached them multiple times to get the property opened so that i could get tradespeople to come and give quotes on work I wanted done. They had nothing to gain from these "viewings" but they were always happy to accommodate me. I got more advice from them around the do's and don'ts of property buying than my solicitors. Even when people were on leave, the handover of the case was smooth and the whole team rallied to help me. Excellent service, friendly team. Would definitely recommend them to first time buyers.

Renu · 16 August 2018

★★★★★ 1/5

Trustpilot

It's so bad, they don't even deserve 1 star

Renting with them has been a completly horrible experience!!!We paid £700 admin fees, non-refundable, for all the contracts, documents, inventories they needed and when we made them a complaint, because they left us for 4 MONTHS WITHOUT A SHOWER, we've been told that they cannot be helt accountable, because no contract has been signed directly with them.Horrible people, disgusting customer service. They don't care for their customers.I will never trust a renting agency again, because of them

Mrs · 10 December 2019

★★★★★ 1/5

Trustpilot

I would give zero if I could

I would give zero if I could. I wanted to take over the management of my 2 properties from Mann. It has been 8 weeks now and I still have't received contact details of my tenants I phone nearly every day and get sincere apologies (HA HA) and assurance I will be called back immediately and they never do. The staff have much to be desired verging on useless incompetence. And strangely my emails keep disappearing which never seems to happen when they want money. There seems to be a total lack of experience, professionalism or care

John · 17 March 2018

★★★★★ 5/5

Google

Really appreciate your help and effort in making sure we got accommodation. Keep up the good work.

H · 14 November 2023

★★★★★ 5/5

Google

The team were so helpful with finding us a perfect place - we couldn’t have been happier with the service we received. High recommend giving them a call if you’re looking around Margate!

Inbar · 12 June 2022

★★★★★ 5/5

Google

Really appreciate your help and effort in making sure we got accommodation. Keep up the good work.

Hakani · 28 October 2023

★★★★★ 5/5

Google

Have been a really great help when looking for my first flat that I’ll be moving into soon. Always happy to help me every time I’ve asked. All very nice and polite.

Sophie · 12 June 2022

★★★★★ 1/5

Trustpilot

Bad workman

Had work done on my home by SM property maintenance. Rude and shoddy work.

Raj · 18 May 2025

★★★★★ 1/5

Trustpilot

Dreadful service

Dreadful service, cancelled a viewing 10 minutes before the time! They had been told 2 days before that the owner was going elsewhere and I don't blame him as the floorplan was incorrect and made up a utility room that was actually a garden. They also lied and said he had rented the property out when in fact he had left them for a better estate agents. Will never use again.

Heidi · 6 March 2021

★★★★★ 1/5

Google

They requested money as holding deposit and refuse to offer me house and took my money . But I will fight them with the last drop of my energyNegativeQuality, Professionalism, Value

Miranda · 12 June 2022

★★★★★ 5/5

Google

Highly recommended.I was in the flat within a week! The people in the office are always very polite and friendly. The Lettings manager Andreea has been particularly helpful on every occasion.

Bogdan · 13 June 2016

★★★★★ 4/5

Google

I have always found Mann agents helpful and responsive

Cary · 13 March 2024

★★★★★ 5/5

Google

Excellent communication and super friendly staff, would highly recommend!

Sarah · 13 March 2024

★★★★★ 1/5

Trustpilot

Incompetent and ignorant .

Incompetent and ignorant .. how stupid were we to trust this company (Rochester/Strood) to act as our selling agent. They did not have the knowledge to market our property because it is unusual. They have cost us tens of thousands of pounds. We have a buyer through another agent but are getting far below the market value because of this terrible agent. Don’t touch, they don’t deserve your business.

Alison · 4 June 2021

★★★★★ 5/5

Google

As a landlord I found all the staff friendly and professional. They provided an excellent service, renting my property with the minimum of fuss. The office is perfectly located for Margate old town.PositiveResponsiveness, Quality, Professionalism

Edwin · 12 June 2021

★★★★★ 5/5

Google

A superb company who go over and above to give a great service. I wouldnt go to anyone else from now on to rent my properties given the service I have received in the past compared to using Mann!

Joseph · 12 June 2020

★★★★★ 5/5

Trustpilot

Waterloovile Branch

We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman

Matt · 31 October 2023

★★★★★ 1/5

Trustpilot

Illegal Advertising.

I have repeatedly told Mann Countrwide to remove a 'Let By' sign that they have put outside our property despite not having let a property here or one being available.I have reported them to Portsmouth City Council for illegal advertising but still it hasn't been removed.It is wired on so I am unable to remove it but how dare they illegally put up signs where they have no contract to do so.

Julia · 6 August 2019