Mann Lettings Margate reviews

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd.We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again.Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

That · 16 September 2021

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd. We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again. Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

Anonymous · 16 September 2021

★★★★★ 1/5

Trustpilot

Totally disgraceful experience with the…

Totally disgraceful experience with the Mann countrywide termination team. I left the property I rented and accordingly with my landlord who check the property out last Saturday,we produced and sent to the termination team a paperwork (as requested by them) which states we both (me and my landlord) agree to the total release of the holding deposit. I sent it 6 emails since Saturday included,I may understand they don’t work Saturday/Sunday,but it’s Tuesday and still never received a reply to emails. Also no one says anything via phone as since Monday morning I started calling every hour. It a really incredible how they don’t care of their tenants.this’s the same issue I had with them when I had to write several mails and calls to ask what was the procedure,and they ve been always evasive. People stay away from this company !!!

True · 17 August 2021

★★★★★ 5/5

Google

The team have been great - really friendly and helpful. Definitely the best experience I've ever had with an estate agency!

Yasmin · 13 March 2024

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 1/5

Trustpilot

Never in my whole life have I experienced anything like this company.

Sadly with this site you have to give a score, zero or minus aren't allowed. I have no words, and yet so many for this company and the customer service experience. Immoral, lying, incompetent, unprofessional would be the nicest words, the worst my solicitor has heard. The charges are extortionate when you get nothing but stress, they don't return your phone calls or emails, whether they are the maintenance team or manager. They grab those fees from you very quickly, but that appears to be the only thing they can be relied upon. I have dealt with the Totton office, Southampton and Woolston. They have lost documents, despite me posting through their door, after making a 42 mile return journey and providing a photo of the envelope on their doormat. My only advice, go elsewhere. No wonder the reviews are so bad and not responded to by the company.

Su · 14 July 2021

★★★★★ 1/5

Trustpilot

Absolutely awful management

Absolutely awful management. You can expect nothing to be done. They mainly take your money and leave you to deal with the rest. Even the accounts department needs help with how much money is owed and how much they should take. Be careful. You will be going in circles. There will not be one point of contact you will be dealing with but multiple and all saying different things. It was a complete stressful nightmare. Never again. They didn’t even fix issues for the tenant. I would not recommend Mann to anyone you would be better off dealing with the flat yourself as potentially that’s what you will end up doing only difference would be you will have much more stress to deal with.

RJ · 18 June 2021

★★★★★ 5/5

Trustpilot

Many Many Thanks to Paul and Anne at…

Many Many Thanks to Paul and Anne at Mann Estate Agent’s in Rochester office They steeped up when needed to get Things done on the final push. Highly Recommend

Stephen · 16 December 2021

★★★★★ 1/5

Trustpilot

Terrible management from The Chatham…

Terrible management from The Chatham branch of Mann Countrywide lettings. Could not get any response from them for over a year of moving into the property and eventually had to write to the landlord directly. Luckily we have a great landlord and he also agreed the management from this company was awful. Unsure as to why they are charging the landlord a management fee when they do not manage the property at all and are taking the money from the landlord to basically receive rent from us each month. Terrible customer service and have again been waiting almost 2 weeks for a call back regarding maintenance issues reported. As a property manager myself I understand the job fully and there is no excuse for this terrible service. Would not recommend this company to any landlords/tenants.

Denise · 21 April 2021

★★★★★ 1/5

Trustpilot

Landlords: avoid at all costs! (Canterbury)

Canterbury branch of Mann is hopeless. I used them as a landlord and their full management service was shambolic. Their checkout process failed to point out problems which my new tenant spotted immediately and needed me to pay to fix as the deposit had already been released. Worse yet, their rent and legal protection insurance failed to pay out rent arrears when my tenant stopped paying rent as they changed the contract during the tenancy to wriggle out of it. I lost so much money using these guys and recommend you avoid them if you’re a landlord. Crooked or incompetent, it’s hard to say, and maybe both. Just don’t.

Annoyed · 18 April 2021

★★★★★ 5/5

Trustpilot

Sold my house through Mann in Maidstone…

Sold my house through Mann in Maidstone and the service I received was exemplary Highly recommended this company Gary Dixon

Gary · 23 June 2025

★★★★★ 1/5

Trustpilot

Useless , abusive , giving out personal details without permission

I raised a complaint with there property manager Susan. Provided everything they requested with the complaint and she come back with an abusive email to myself. Better yet we approached the tenants the morning for a THIRD TIME regarding the issue and they refused to speak to us as they had been forwarded on my email from Susan when I made the complaint. That email had my phone number and my email address on it which I never gave permission for them to hand out. Let’s hope when connells fully take control and combine the companies they get rid of staff members like this.

Andrew · 11 April 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking 0/10 stay away

Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money

Rachael · 29 March 2021

★★★★★ 5/5

Trustpilot

Brilliant service from the Gillingham…

Brilliant service from the Gillingham branch, we put our house on the market in March 2020 and we sold with the first viewing. Richard took us through processes accurately, he is a great communicator and constantly chased up with our solicitors for responses, he is lovely to talk to and will get a job done. During the last final 2 months of our move Denice assisted us, she is absolutely lovely, very informative and chased our solicitors for us constantly,I felt really at ease with her. Honestly if you want a nice trusted agent go to Mann and Co Gillingham

Miss · 5 February 2021

★★★★★ 1/5

Trustpilot

Do not ask your property for letting in…

Do not ask your property for letting in Woolwich arsenal branch. I choose this company the reason why my property is very near by. However this company's especially, Local branch's service is not unacceptable. I feel like most of Woolwich staffs are arrogant, irresponsible, unpleasant. This company is quite big and has multiple departments looking after task so that's why I tired to contact every department , I had to contact numerous times. moreover, The person in charge changed several time without any taken over, so I had to explain whenever the staff changed. I has got lots of frustration to contact them, when I emailed or called, they response few days later or nothing. Now I ended up with this company, finally!! Anyway, I put on a STAR but if there are minus star, I would put more than I could do. Do not consider Mann countrywide Woolwich Arsenal branch.

Sunhee · 21 January 2021

★★★★★ 5/5

Google

After having a terrible time as first time landlord with another estate agent, Joe from Mann has restored my faith in them completely. They have been communicative, friendly and had my flat rented out within 1 day. Can't recommend them enough so far.PositiveResponsiveness, Quality, Professionalism, Value

Alex · 12 June 2021

★★★★★ 5/5

Google

Exceptional and professional service.

Ferda · 6 November 2024

★★★★★ 3/5

Trustpilot

Information for sellers in Ashford

Although my property was sold quickly at what I consider was a fair price for the buyer and myself, with hindsight I felt that I was misled by Mann at Ashford during their sales talk to persuade me to use them as my estate agent. Firstly, during the sales talk, I was given a £20,000 price range for the value of the property, but within a week after they were commissioned by me, they advertised it with a price guide at the bottom end of the range, which the property was sold at. Secondly, their fee was a lump sum based on the average value of the price range given to me during their sales talk. I would suggest that you demand a % fee so if they sell the property at a lower price, their fees are reduced accordingly and not based on their exaggerated valuation. Unfortunately I consider that these practices of exaggeration to win commissions are common among estate agents, when I interviewed other estate agents in my selling process.

Gardener · 24 October 2020

★★★★★ 5/5

Trustpilot

Great support from the Ashford office

My last experience with Mann Countrywide in Ashford (Kent) was absolutely stellar. I am serial landlord and live 75 miles away which makes me totally dependent on their help. Last month (September 2020) I bought a flat to add to my portfolio and had a series of problems getting the pay as you go electricity and gas connected - faulty keys and cards and difficulties with SSE. The two Laurens and Etienne worked tirelessly on this visiting the property 6 or 7 times to get this all connected. They have also provided great advice on renovation and market rental values and in the last 2 months found new tenants for 2 of my properties within record time - 3 days for a house and the next day in the case of this flat. Absolutely stellar - and all this during COVID.

Jonathan · 21 October 2020

★★★★★ 5/5

Google

Came to the Mann office and Tom helped me. Was very helpful and kind

Charlotte · 14 May 2024

★★★★★ 1/5

Trustpilot

Please read this - DO NOT BOOK WITH THIS AGENCY

Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved in it was not even close to habitable, sanitary or clean. The landlords family had just recently moved out and there was no effort to do a spring clean, empty the rooms of used bedsheets and mattress covers etc. On top of this, we had to practically beg to get the oven and the stove cleaned. Our parents spent hours on our move in day cleaning the property, we were unable to move in properly due to the dirty state we met the house in. Furthermore, I had many encounters with the property manager at the time, I wont say her name but she was incredibly incompetent and refused to corporate with me when asking for basic things such as someone to come and fix the furbished items in the house. The agency also thought it was professional and adequate for the landlord to send his brother who has no experience in maintenance and fixing cupboards to fix my cupboard. Not to my surprise, this cupboard stayed unfixed and the agency once again did nothing to help with this. Later on they had the audacity to try and take £40 from my deposit ( and failed) despite many attempts from me to get them to fix this. Moving on - During the pandemic, my friend and I had moved back home. This house was our uni home and we moved back to be with our family during lockdown. This was in march. We tried to get the agency to cut our contract short as we were no longer living there, but they did not. I had friends whose landlords happily did this for them giving the circumstances. However, for agency that loves money and doesn't care at all for its clients - this did not surprise me. During this back and fourth interaction, we then discovered that our contract had been sneakily changed to a 12 month contract, despite us agreeing on a 10 month contract. In other words they then tried to get us to stay in the contract, and continue to pay rent for a house we no longer occupied until September. This was practically 6 months rent. At this stage I had to contact a lawyer as they were not willing to back down. They were very happy to make two students, in a pandemic, pay 6 months rent for a property they were no longer occupying. To finalise, you will not be getting your full deposit back. This agency will try every trick up their sleeves to withhold money from you. My contract ended at the end of June and I am only now receiving my deposit back, not in full and over 3 months later. The only reason I am receiving the majority of my deposit back is because I had to file a dispute with mydeposits after the landlord and the agency tried to cut my deposit money in half. If you are in a contract with this agency already, I would suggest taking pictures of the property at every turn. Ensuring to document any damages in the property that were there before you moved in and to also keep all interactions with the agency in written format so you have evidence to present to defend you.

Joanna · 7 October 2020

★★★★★ 1/5

Trustpilot

Atrocious company

Atrocious. If I could give no stars, I would. Mann Countrywide in woolwich placed a tenant in my property who turned it into a drug growing factory. The tenant’s credit report didnt recognise him at his previous address, yet they happily put him in my property. I have tried to contact them since July 2020 but nobody replies to emails , the details they advertise for their complaints office does not exist, nobody answers the phone at the complaints office 0161 233 8231, and their branch manager, Fawaz de Silva, has not responded to approximately 12 emails to date. Go elsewhere if you have regard for your property. I’m complaining to the property ombudsman.

Noreen · 30 September 2020

★★★★★ 5/5

Trustpilot

Excellent

I have joined Mann as a landlord as I had a flat (used to be my home) vacant in Ramsgate. May as well make some money from it rather than leave it empty. Lucy from the Ramsgate office came around to do the valuation band although she was £50 lower than other estate agents I was impressed with her speed for visiting and that she could suggest tradesmen for getting the necessary safety checks and certification. If I had waited for another estate agent I would probably have run out of money. Lucy managed to get the flat tenanted in three weeks and that includes a long wait for the electrician and remedial work on the kitchen lights. Very happy and things are ticking over nicely. Can now get the windows replaced and replace the old wooden front door with a upvc one. My only note of criticism would be the landlord portal. Not essential to have but useful nonetheless. It was working fine, then wasn’t for a couple of weeks but seems to be fine again now. Hopeful it will stay that way. Overall, very happy and would definitely use Mann again.

Adam · 29 September 2020

★★★★★ 4/5

Google

I have been using the lettings office in Margate since they opened in 2011 and have always received an excellent service from the people in the office. I would particularly recommend Hayley and when she is back Andreea shortly.

Geoffrey · 16 June 2015