Mann Lettings Margate reviews

★★★★★ 5/5

Trustpilot

We have had a fantastic experience with…

We have had a fantastic experience with Mann, Strood when we sold our property. We worked mostly with Anne (who now works at Rochester and we have “followed” her) as our “go to” person, who promptly set up a sales team for us. We were given realistic advice regarding selling and strategies which worked with our family lifestyle. We sold swiftly, with the property going into a bidding war, of which Anne advised the most suitable candidate to sell too sell too in regards of reliability from their vetting. Even though they were not obliged, they (Mostly Anne) went beyond the call of duty and hurried along our buying of he other property and we moved relatively stress free (well moving house with a newborn baby is stressful!) within 3 months. Fantastic and professional work and experience of which we co to us to use Anne and Rochester branch services to this day.

Nadine · 21 August 2020

★★★★★ 1/5

Trustpilot

Mann Rochester Branch - Con artist

Con Artist - Anne who works for Mann Rochester Branch Sales team. In the pandemic, Anne sent emails to financially con potential customers (who never agreed to use their service) and emotionally threat potential customers that they are not allowed to sell their properties with any other agents, otherwise a fee to Mann would be involved. A shocking indecent human being! When we reported Ann's con behaviour to Mann's headoffice complaint team, they apologised to us and rectified it. We appreciated to Mann's effective complaint handling about their employees misconduct, hopefully Mann should not tolerate their employees con behaviour and start hiring decent human beings in the future!

Laura · 16 August 2020

★★★★★ 5/5

Google

Mann countrywide residential lettings has proven to be the best letting company, always there to support their prospective customers and their customer service approach is a top notch.

Maureen · 12 June 2023

★★★★★ 5/5

Google

It was great working with Andy he made the process clear,,

Alvin · 24 June 2024

★★★★★ 2/5

Trustpilot

Landlords think twice

Poor customer service from Mann Dartford Tim at the Dartford Branch certainly sounded plausible to begin with but, after 2 highly questionable and inappropriate potential clients were put forward, I decided to part company with Mann. Too much reliance was placed in HomeLet to financially vet the potential tenants. I ended up spending additional time conducting my own investigations which yielded a false website with spelling mistakes, potential clients willing to put 12 months rent upfront, non existent HR Managers and unsigned (by a Registrar) birth certificates. Reneging on a signed contract (pre Covid) giving me rent protection too. The emphasis is clearly on a quick placement of a tenant with very little care for the wishes of a landlord. To add insult to injury Mann had switched the power supply to Spark without finding me a tenant. It’s taking me some time now to switch it back. All for the sake of a commission! If you’re a landlord think VERY carefully before using.

Ross · 20 May 2020

★★★★★ 1/5

Trustpilot

Don't use this bunch of cowboys

Don't use this bunch of cowboys. I eventually got my (full) deposit back 5 months after leaving the property, in a better condition than I moved in. They used all manner of lame excuses to avoid paying it back, until I lodged a complaint with Mydeposits. Fingers crossed that the current economic climate wipes out this pond life of a company. If you rent through them then my advice is to get stroppy as soon as possible and use every trick in the book to make them abide by their legal obligations

Peter · 16 May 2020

★★★★★ 5/5

Google

Very helpful and informative 👍 …

SKY · 11 October 2025

★★★★★ 3/5

Trustpilot

Lewisham branch

Used the Lewisham branch to sell my house. They were ok. We had some major issues at the start with the initial 2 guys looking after our place. They made loads of mistakes with the photos and measuring equipment. At one point we were receiving no response and I think they may have "left the company" after that the regional manager and another manager stepped in and it was smoother. We picked them as they had a 6 week offer where you got a discount off their fee, and they did fulfil it. They do offer a fixed fee, which means they probably have less incentive to meet the asking price than most.

Nat · 26 February 2020

★★★★★ 1/5

Trustpilot

Portsmouth branch

Portsmouth branch: On many occasions they arranged viewings at our house without giving 24 hours notice. One time they didn't even send us any details, they turned up at our door, unexpected and I explained it wasn't a good time as we were all in pj's or in bed (students with different work schedules). They proceeded to come in anyway, and wake up 2 people. I asked to make a complait on this one occasion, they told me I would hear back, weeks have passed with no notification. I would highly advise to avoid.

Jessica · 22 February 2020

★★★★★ 1/5

Trustpilot

Read all the reviews and decide for yourself

We sold our house and needed somewhere to rent for six months. We viewed the property and from the moment we paid the deposit we had issues. Shannon from their Swanley office failed to have the property ready to move into on time and cost us an additional £700 pounds moving-in costs. It was still being decorated by their own handyman when we moved in. The house was filthy, the gas oven leaked gas and when the heating failed to work we were made to wait a few days to get it fixed. We moved out over three weeks ago and we still have not got the bond back. The moving in report was poorly done. The moving out report attempted to find us responsible for damage already in the property - we filmed the entire property when we moved in and when we moved out as we knew there would be issues. I am stunned anyone would trust them with their property and from the rest of the reviews it s evident the problem is endemic within Mann Countrywide. If you are considering renting through them - owner or tenant - read all the reviews. Good luck.

JS · 21 February 2020

★★★★★ 5/5

Trustpilot

Put my house on the market and it sold…

Put my house on the market and it sold within 2 days - amazing. Thanks to Jamie and the team at Mann Countrywide North End Portsmouth!

Jayne · 23 August 2021

★★★★★ 5/5

Google

I wouldn't use anybody else due to the excellent service I receive, no matter how many times I use them. Always responsive and given I'm feedback without having to request it. I would highly recommend Mann Letting Agents in Margate.PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 14 June 2021

★★★★★ 5/5

Google

Professional team that made the move into my new flat nice and easy. No problems at all but I'm sure if I have any they will be sorted promptly. Always kept me up to date with all the information I needed. Very happy.

Barry · 12 June 2021

★★★★★ 1/5

Trustpilot

Mann&co Gosport are terrible and expensive..!!!!!!!!

Mann&co Gosport are the most amateur estate agents there is in the sector.i need to sell my house and I've taken it off the market rather than sell it with Mann&co.they are unprofessional rude lier's..this is a message you should all take note of ignore at your peril... please stay away from this estate agent and they also charge double of any other agents....look around for better you deserve it...

Customer · 26 March 2022

★★★★★ 5/5

Google

Great service and very helpful

Finley · 11 October 2025

★★★★★ 5/5

Google

l am impressed with the way they do their job .Bradley and Joe and the rest of the team you are the best keep it up****

Beli · 12 June 2023

★★★★★ 5/5

Google

Efficient they really get the ball rolling. Thank you so much

Rutendo · 21 May 2024

★★★★★ 1/5

Trustpilot

This is Absolutely bad experience l had…

This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.

HARIPRIYA.R · 24 August 2022

★★★★★ 1/5

Trustpilot

Review specific to Ashford

Review specific to Ashford, KENT letting branchThe staff there are inept and one of them openly racist.They laugh at you when you have a problem, they delay everything The only people they are interested in are the landlords. The tenants are just ATM's on legs.Do NOT deal with them, just go direct with a landlord, it's not like there is any use for estate agents in 2019.They are unregulated and staffed by sociopaths that couldn't find a job in any REAL profession

Gogolpowa · 5 August 2019

★★★★★ 1/5

Trustpilot

Visit a property at Portsmouth for…

Visit a property at Portsmouth for renting we are really disappointed from estate agent. Really she don't care, she promise as to send a form - nothing 3 days, reason to not get the printer not work, she did not sent nothing on my email, not answer on my Phone message. Really dodgy and discriminatory Behavior because we are not British!Waste time and money to travel from Guildford to Portsmouth, just to happen this, really unprofesinal work. Defenttly when Come the time soon to buying home not be from this Agency!!!

Pt · 4 August 2019

★★★★★ 1/5

Trustpilot

1 star is too much

1 star is too much, portsmouth branch would not allow viewings and only allowed virtual viewings Due to covid-19 despite the property being empty for a month. If I could add photos of the dirt, grime, mouse poo and stained carpets. Now in a battle to get my money back as no way would I allow my son to go near that house. Mann refuse to refund me and have to go through a complaints service.

Dave · 13 November 2020

★★★★★ 5/5

Google

Had a very good experience with this letting agency, particularly with Joe. He was helpful, professional and quick to respond.

Zoë · 15 October 2023

★★★★★ 5/5

Trustpilot

Lovely estate agents

Lovely estate agents. Very thorough. Jodie and Kara were such lovely ladies! Thank you

Rebecca · 20 December 2022

★★★★★ 5/5

Google

As local landlords, we have used this agency several times in recent years and have always been delighted with the efficient and friendly service. The branch manager, Joe Tite, is especially knowledgeable and helpful. We always use Mann Lettings to find and vet our tenants.

Stephanie · 12 June 2020