Trusted Agent profile · Margate
★★★★★
505 reviews across 2 platforms
15 Market Place, Margate, CT9 1ES
Mann Lettings's office in Margate, at 15 Market Place, is rated 3.6 out of 5 across 505 reviews on two platforms, including 271 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mann Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
1/5
TrustpilotThis firm should not be used.
This firm should not be used.We rent. Old trouble water leak.Over 24 hrs for a plumber to be called.Take your cash. Promise the Earth & give you a SOD ALL SERVICE.There managment Company needs a Bstd good KICKING UP THE A55Avoid at all cost.When we move We will not be useing this firm.STAY AWAY
5/5
GoogleUsed Mann recently to let my property. They were very professional. Would recommend to anyone.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
TrustpilotHome owners for first time
We are about to become home owners for the first time ever thanks to the help of Baifeng and Russell from Mann Portsmouth. They have been very helpful in finding us the right house and conveyancing system online makes us feel confidence about buying progress.
5/5
TrustpilotI have just exchanged on my property…
I have just exchanged on my property purchased through Mann and Co Gosport. I have been extremely impressed with the service received, brilliant communication especially from Sian the Sales Progressor, always going above and beyond unlike the other Agents within the chain. Very impressed and would strongly recommend
1/5
TrustpilotTerrible agent - can't trust them at all.
Terrible agent. Accepted an offer from us and played us along. Utterly misleading and dishonest. Avoid. Would never get involved with them again on any property.
5/5
TrustpilotLetting of Room
Excellent Great fast service
1/5
TrustpilotAppalling staff
I phoned today to book a viewing, I spoke to a girl named Amelia and was outraged by her tone and general lack of knowledge. If they can’t even check that their staff can speak correct English then I have no confidence in this company.
5/5
TrustpilotI had a wonderful experience at Mann
I had a wonderful experience at Mann. I worked mainly with Anne, she was there every step with us as we purchased our first home. Nothing was ever too much trouble, even when I was calling her for updates non stop! Great communication. Would definitely recommend Mann
5/5
GoogleExceptional service, would highly recommendPositiveQuality
Thank you for your great recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible service (if this is called service) i would never recommend them to anyone!!!!! They not even worth 1 star.
I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 01843 880043 so we can discuss your problem. Branch Manager
1/5
TrustpilotNot instant
I’ve been online for a instant valuation, filled in my details and then the message. WE WILL CONTACT YOU SHORTLY. How can they be described as being instant. I will not be instructing them.
1/5
GoogleUnprofessional money grabbers, liars and incapable of running their properties. Will never use you again.
Hi Quinny Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
1/5
TrustpilotVILE Company.
The most horrific experience I have ever had with any estate agent. They NEED to be shutdown. Rude, disgusting and corrupt staff. Stay miles away from this company if you value your health. VILE.
4/5
GoogleVery good service and great friendly staffPositiveProfessionalism
Thank you for your great review.
2/5
TrustpilotThey don't pay attention to your budget
I gave Mann my details, and so far they've only been sending me properties which are out of my price range. I'm pretty sure they ask you your yearly income so that they can just decide what your budget REALLY is, and it's annoying as hell.
5/5
TrustpilotProperty Sale
Just sold a property through Mann and Co Gravesend. They did a great job with good communication throughout.
1/5
GoogleThey ask £622 for 2 person,for a 525 per month rent,they are thieves!!!!be carefull!!
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey.
5/5
GoogleOnce a place was mutually agreed everything was done very quickly.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
Googlevery friendly and helpful staff. been brilliant form the start.
Thank you for your 5* review and fantastic comments. Kind regards, Scott
5/5
GoogleBoth Joe and Brad in the Margate lettings branch have been wonderful and made the referencing and renting process a lot easier!
5/5
GoogleExcellent, move couldn't have gone smoother.
Thank you for your excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
Googlevery friendly and helpful staff. been brilliant form the start.
Thank you for your 5* review and fantastic comments. Kind regards, Scott
5/5
GoogleExcellent service.. always 5 ⭐️
Thank you for your great 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant letting g agents very quick and very prompt
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mann Lettings, Margate won Trusted Agent.
