Trusted Agent profile
★★★★★
597 reviews across 3 platforms
968 Woodborough Road, Mapperley NG3 5QS
Frank Innes's Mapperley office at 968 Woodborough Road is rated 4.0 out of 5 across 597 reviews on three platforms, including 392 Google reviews rated 4.8. The 203 Trustpilot count is for the whole business. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Frank Innes. Each award is assessed separately from the review sites.
Every review we hold for the Mapperley office, from every platform, shown as written. First names only.
5/5
TrustpilotValuation service Leicester
We have purchased a property in the past through this estate agency which went smoothly.We have recently booked appointments for valuations with Adrian at the Leicester branch and from the beginning the service we received was professional and polite. We were given a realistic market appraisal for 2 properties.Overall excellent customer service
1/5
TrustpilotWhat a poor customer service
What a poor customer service. Strongly not recommend. Do not rent with them, you will not see your deposit for months and months. Rudeness and ignorance that what you can experience from them. I have been trying to get my deposit back over a month and now they are not responding even to my emails.
5/5
GoogleThankyou Jessi Pabla for the excellent service you provided me over the past few weeks ,more than happy to recommend Frank Innes to others...
Thank you Samuel for this wonderful 5* review and your kind words for Jessi at the Mapperley branch of Frank Innes. Please be assured I will pass on your feedback, best wishes, Maryjane.
1/5
TrustpilotThe office in Nottingham
The office in Nottingham - had rental management from me as a landlord - con artists - over charge and stitched the tenant and owner same time. Avoid at all costs - go to any one else and avoid - you will regret if you use them as landlord or looking for a property as tenant
1/5
TrustpilotVery miss leading with the video tours
Very miss leading with the video tours, they explained to me I couldn't have a viewing at first and they use wide angle lens on the camera to make properties look bigger than what they are, then they refuse to give back the deposit. Do not use these.
5/5
GoogleHighly recommended, friendly professional service. Deal with Jessi whom made the my move in the new house easy and incredibly .Thanx Jessi👌🥂😘 …
Thank you Teo for your wonderful 5* review of Jessi at our Frank Innes branch in Mapperley. It is brilliant to read that Jessi made the whole process straightforward and trouble free! Best wishes, Maryjane.
5/5
GoogleJessi Pabla provided a really helpful service to me and my partner who were looking for our first place together. Thanks!
Thank you for the great 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. Best of luck settling into your new home. Kind Regards, Sarah
1/5
TrustpilotRubbish, avoid.
Rubbish. Derby branch to don’t answer the phone for letting or sales and don’t get back to you.
5/5
GoogleProfessional and friendly service. Would recommend them. Quick turn around from applying to moving in. Very pleased.
Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
5/5
GoogleProfessional and approachable staff , I received excellent efficient service , my property let super fast with no hiccups, definitely recommend
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers. Many thanks again for leaving this feedback.
1/5
TrustpilotAwful service
Bad customer service awful people to treat to!! The old lady who answer the calls should do some customers service training!!The worst agency!!! Don’t recommend at all!!!They should be more polite considering the customers pay their salaries Needs more happy people there they all very rude and miserable
5/5
TrustpilotWe used the Burton office and we have…
We used the Burton office and we have been extremely pleased with the service from Sarah and Dawn. From beginning to end the experience has been fantastic. Despite the current situation, the service has been exemplary. We would definitely recommend Frank Innes at Burton on Trent.
1/5
TrustpilotI moved out of my rented property 1…
I moved out of my rented property 1 week ago. I still haven't received my deposit back after chasing it up with the Ashby office. I have been promised it will be paid into my account. But they still have my money. No communication unless I instigate it. Very very unprofessional.
5/5
Googleafter using frank innes i am delighted, they are professional, informative, pleasent and well dressed. been with them years and intend to stay, i would highly reccomend for people to use this agency the three girls jazmin, rebecca and meeshia keep you updated and make the journey easy, customer service is second to none.
3/5
TrustpilotFrank Innes were helpful
Frank Innes were helpful, but the process to get a rental property is very slow annoying.
5/5
TrustpilotExcellent service from Rishi who kept…
Excellent service from Rishi who kept us informed every step of the way so far. His professional approach highlighted how poor our own selling agent was in comparison.We have no hesitation in recommending him and his colleagues at Glumangate Chesterfield.
1/5
TrustpilotBloody awful estate agents
Bloody awful estate agents. Ignore emails, ignore the call for maintenance. Told us to ‘get a council house’ if we couldn’t afford rent DURING THE PANDEMIC. Absolutely disgraceful agency DON’T BOTHER.
5/5
TrustpilotExcellent service
I recently needed a new teanant for my properly. Emily found one quite quickly and sorted out my queries re return on deposit to the former tenant. All the tenants found for me by Frank Inness have paid up reliably.
5/5
TrustpilotStress free experience provided by…
Stress free experience provided by Libby & Lewis at the Mansfield branch, they helped us a lot whilst dealing with solicitors during the sale of our property, they were very helpful & efficient when dealing with any inquiries from us.
5/5
TrustpilotFrank Innes bingham
Frank Innes binghamI found them to be very professional.With the house I was selling being unoccupied they did all the viewings which saved me a lot of time and trouble.Excellent service at a reasonable price,would definitely recommend themThanks.
5/5
TrustpilotFrank Innes Nottingham city centre…
Frank Innes Nottingham city centre branch.My lettings agent was Georgina James... Really good customer service and communication throughout the whole process from the time I viewed the property til I received the keys... No messing around or dodgyness would definately recommend..Leanna
1/5
TrustpilotThey dont care the customer
They dont care the customer, not responding politely. They are not sending agreement but they want to get rent etc.
1/5
TrustpilotOverly extortionate fees!
Overly extortionate fees!As a tentant looking to rent a property through them, don't bother wasting your time viewing. £350 for referencing, then £90 for "finalising". Nothing but pure greed and looking at other reviews appear to be a waste of time otherwise!
1/5
GoogleAvoid at all costs. They are useless and twisted.
Hi Bambino, thank you for taking the time to leave a review. Having searched our records we cannot find you listed as an Applicant, Tenant or Landlord. Please could you contact the office for us to discuss this further with you on 0115 882 0453. Thank You Donna
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Mapperley office has 597 reviews across three platforms: 392 on Google, 2 on Facebook, 203 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Frank Innes Mapperley is rated 4.0 out of 5 across all 597 reviews, and 4.8 out of 5 on Google from 392 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mapperley won Platinum; Frank Innes, Mansfield won Gold; Frank Innes, Long Eaton won Gold.
Frank Innes Mapperley, 968 Woodborough Road, Mapperley NG3 5QS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
