1/5
TrustpilotWanted to view a house
Wanted to view a houseLeft lots of voice messages and emails No one has yet called backI wouldn't be happy if an agent didnt call potential buyers for my property with an agent
Trusted Agent profile
Frank Innes Mapperley reviews
★★★★★
597 reviews across 3 platforms
968 Woodborough Road, Mapperley NG3 5QS
Frank Innes's Mapperley office at 968 Woodborough Road is rated 4.0 out of 5 across 597 reviews on three platforms, including 392 Google reviews rated 4.8. The 203 Trustpilot count is for the whole business. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026. Checked 9 October 2026.
Awards
Trusted Agent 2026 results for Frank Innes. Each award is assessed separately from the review sites.
- PlatinumFrank Innes, MapperleyTrusted Agent 2026 · National position 262
- GoldFrank Innes, MansfieldTrusted Agent 2026 · National position 679
- GoldFrank Innes, Long EatonTrusted Agent 2026 · National position 873
Reviews
Every review we hold for the Mapperley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSold my house via the modern method of…
Sold my house via the modern method of auction..thanks to a recommendation by Allison Pallister. The process from beginning to end was seamless..would highly recommend!
5/5
GoogleAbsolutely fantastic service. James Green, our lettings negotiator, couldn't do enough for us, from arranging viewings, to keeping me up to date with what was going on. Highly recommend the whole team, James in particular. Many thanks.
5/5
TrustpilotVery Good Service
I have purchased a property which was being dealt with the Frank Innes 'Burton-On-Trent' team. First Class performance, no issues with the following:Contactable/Information/Helpfulness
1/5
TrustpilotUseless and unfriendly staff
Terrible service with unfriendly staff, told that I would be kept up to date but continuously annoyed. Avoid at all costs
1/5
TrustpilotVery dishonest agest
Very dishonest agest. Avoid buying and selling at all costs! Agesnts are trained to withold vital information and really dont care about their buyers. Not to be trusted!
1/5
TrustpilotVery poor
4/5
TrustpilotWe have the chance to meet nice people
We have had the chance to meet nice people, good customer service and immediate reply.I do recommend this agency.
2/5
TrustpilotRidiculous fees & slow repairs
Staff are friendly enough, but they charge the most ridiculous rental fees. Extremely slow at getting any repairs fixed. Wouldn't rent from them again!
1/5
TrustpilotI have sold my house with them and used…
I have sold my house with them and used their solicitor I would not recommend them to any one.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. Scammers pure and simple. Never again will I deal with them. Be aware people
1/5
TrustpilotThey lost our key.
2/5
GoogleRating only, no written review.
Agent replied · 30 December 2025
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
1/5
TrustpilotBurton branch
Burton branch.
5/5
GooglePurchased 2 Properties through the sales office in Mapperley - Thanks all we got them in the end.
5/5
GoogleFantastic service, always friendly and efficient would go above and beyond would strongly recommend their service.
1/5
Trustpilotworst estate agent you could dream of…
worst estate agent you could dream of dealing with
1/5
TrustpilotDodgy
Dodgy, Dodgy, Dodgy, Avoid using at all costs.
5/5
GoogleRating only, no written review.
1/5
TrustpilotTerrible
Terrible. Poor Service.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleExcellent service!
Agent replied · 28 April 2024
Heather Bradfield thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 28 April 2024
Thank you Jurkuc
5/5
GoogleRating only, no written review.
Agent replied · 28 April 2024
Tristan Spencer thank you for your 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Frank Innes Mapperley
How many reviews does Frank Innes Mapperley have?
Frank Innes's Mapperley office has 597 reviews across three platforms: 392 on Google, 2 on Facebook, 203 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Frank Innes Mapperley's rating?
Frank Innes Mapperley is rated 4.0 out of 5 across all 597 reviews, and 4.8 out of 5 on Google from 392 reviews, checked 9 October 2026.
Has Frank Innes won any awards?
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mapperley won Platinum; Frank Innes, Mansfield won Gold; Frank Innes, Long Eaton won Gold.
Where is Frank Innes's Mapperley office?
Frank Innes Mapperley, 968 Woodborough Road, Mapperley NG3 5QS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.