5/5
GoogleExcellent viewing by Jacob who was informative, easy to talk to and extremely helpful.
Trusted Agent profile
Frank Innes Mapperley reviews
★★★★★
597 reviews across 3 platforms
968 Woodborough Road, Mapperley, NG3 5QS
Frank Innes's Mapperley office at 968 Woodborough Road is rated 4.0 out of 5 across 597 reviews on three platforms, including 392 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
Awards
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Mapperley office, from every platform, shown as written. First names only.
Google5/5
TrustpilotLovely staff
I recently requested a viewing through Frank Innes online and was contacted by mobile phone from a lovely sales negotiator named April Palin.She was incredibly helpful and made me feel confident in my forthcoming viewing.April also continued this with a string of helpful and professional emails further enhancing my wonderful experience.Frank Innes Chesterfield branch has a valuable asset in April and I would be delighted to speak to her again.
5/5
GoogleI do not usually write reviews , however Emmie Murch at Frank Innes Mapperley Branch deserves Ten Stars , not five. Emmie dealt with me in a Professional,friendly manner at all times. I have no hesitation in recommending Emmie.
Agent replied · 25 July 2023
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleI met Lauren who came to my property to provide a rental valuation. She was friendly and professional and provided me with all the information I needed.
Agent replied · 25 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant service from Rylie, would definitely recommend using frank innes mapperley
Agent replied · 31 December 2023
Thank you for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was assisted by Jessi Pabla, who was extremely helpful and kept me informed throughout the whole process, and patient with me when I ran into issues. Thank you for making my move as smooth and trouble-free as possible. 5/5 for customer service!
Agent replied · 25 July 2023
Thank you James for your wonderful 5* review about Jessi. I will make sure your kind words will be forwarded to the team at Frank Innes, Mapperley, for their knowledge. Best wishes, Scott.
5/5
GoogleWe have been dealing with Jessica at Frank Innes for the last 3 years for our rental properties in Nottingham. We have always found the service to be excellent, polite and efficient and would happily recommend them to other landlords in the area.
Agent replied · 25 July 2023
Hi Nigel Thank you for leaving this review. It is always great to hear from satisfied customers and I will make sure your comments are fed back to Jessica because it sounds like she has earned those 5 stars! Kind regards, Chris
5/5
GoogleThe letting agents at this branch have been really helpful. I was in a hurry to move and Jess Pabla handled my tenancy fast and kept me updated throughout the process. Would recommend and rent through frank innes in the future
Agent replied · 25 July 2023
Many thanks Dean for your 5* review and recommendation. Wonderful to read that Jess at Frank Innes kept you updated throughout the process. Best wishes, Tracey.
5/5
GoogleI had a viewing this week with Abby. The viewing process was one of the best I have experienced and the communication was very efficient. Highly recommend.
Agent replied · 25 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe renting process was seamless and Abby exhibited utmost professionalism. Highly recommend!"
Agent replied · 26 November 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleMe and my flat mate had the pleasure of dealing with Jessi: she worked extremely hard in ensuring we had a good property, appropriate for us and which we could move in to soon ( I started work within 7 days ).
Agent replied · 25 July 2023
Thank you Jack for your wonderful 5* review of the great service you received from our dedicated Frank Innes team in Mapperley. Best wishes, Emma.
5/5
GoogleThe staff is extremely courteous and proficient, and the services provided are absolutely impeccable.
Agent replied · 1 October 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI found Jessi and the Mapperley team's service to be excellent , they have responded to all my queries in a prompt well informed and friendly manner. I found the renting a property very straightforward and remain well supported by them
Agent replied · 25 July 2023
Hi, Julie Thank you for taking the time to leave this reply. I'm delighted to hear that Jessi and the team have ensured that everything has gone through so smoothly and continues to do so! Kind regards, Chris
5/5
GoogleI am really happy with how painless everything was during finding our property. Right from the initial phone call I've been extremely impressed with the friendly service from Jessi. It's always good to deal with someone who handles things so efficiently!
Agent replied · 25 July 2023
Thank you Tim for taking the time to leave us this excellent review, it's great to see that the Frank Innes, Mapperley team were once again able to provide their proven 5 star service. Kind regards, Sarah.
1/5
TrustpilotTerrible service
They are an absolute nightmare. I rented a flat with them and over the course of 2 years: they got in my flat twice using their master keys without notifying them, refused to fix the tiles in bathroom, and took 3 weeks to fit a new door after a burglary. Worst agency ever! Their customer service is terrible and you're lucky if they ever reply to your emails.
5/5
GoogleFrank Innes was the letting agent for our flat in Mapperley. We are very happy with the service - very professional, efficient and they let our flat out in a week. I would definitely recommend them.
Agent replied · 25 July 2023
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleHad an excellent experience renting a property with Jessi Pabla, everything went really smoothly, and she kept us updated everytime a part of the process was completed. Made the whole thing simple for us, for which we are very grateful.
Agent replied · 25 July 2023
Hi Chris Thank you for leaving this review. I am delighted to hear that Jessi made sure that everything went so well in getting the tenancy sorted out. I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris
1/5
TrustpilotWorst service ever
Worst service ever. Don't ever choose them if you are planning to rent. They'll get you moved in a broken property and will not repair anything.
5/5
GoogleHad Good experience with services. Appointment of viewing and key handover was done based on my availability. Great people to support.
Agent replied · 25 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleJust want to say thank you to the team for all the help received, specifically Lauren and Jess. 5 stars guys :)
Agent replied · 25 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotEven Ombudsman intervention was ignored
Rented through Frank Innes Loughborough - repairs took weeks to enact, some were never resolved e.g. damp ingress. Communication very poor, felt like a second class citizen because I was renting. Return of deposit took several months and a complaint to the ombudsman - despite confirming payment would be made it was still withheld. Would not trust again.
5/5
Google1st class service in particular from Jessi Pabla. Polite, friendly and knowledgeable on the properties and local area. Very helpful arranging last minute viewings with our particular property search needs. Would use Frank Innes Mapperly again. D. Armishaw
Agent replied · 25 July 2023
Hi Daniel, thank you for taking the time to leave this excellent 5* review! It is great to hear that Jessi and the team from Frank Innes in Mapperly were very helpful, friendly and knowledgeable service. Kind regards, Maryjane.
5/5
GoogleWe are so happy that the right moment we met Jessi and we got that opportunity to rent a lovely flat . She made everything easy for us and she helped a lot and really fast
Agent replied · 25 July 2023
Hi Christina, thank you for your lovely 5* review. Best wishes, Tracey.
1/5
GoogleAbsolute shambles of an office. Apparently the manager can 'fix everything'. Spose he can walk on water but not pick up a phone. All they care about is getting your money in their pockets. AVOID AVOID AVOID
Agent replied · 25 July 2023
Good Morning, we are deeply sorry to hear this. It is imperative that all our customers receive excellent service and communication and we extend our sincere apologies that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously and we would like to thank you for bringing this to our attention. Many thanks again for taking the time to leave us this feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Frank Innes Mapperley
How many reviews does Frank Innes Mapperley have?
Frank Innes's Mapperley office has 597 reviews across three platforms: 392 on Google, 2 on Facebook, 203 on Trustpilot (across the whole business).
What is Frank Innes Mapperley's rating?
Frank Innes Mapperley is rated 4.0 out of 5 across all 597 reviews, and 4.8 out of 5 on Google from 392 reviews.
Has Frank Innes won any awards?
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mapperley won Platinum; Frank Innes, Mansfield won Gold; Frank Innes, Long Eaton won Gold.
Where is Frank Innes's Mapperley office?
Frank Innes Mapperley, 968 Woodborough Road, Mapperley, NG3 5QS.
