Trusted Agent profile · Mansfield
★★★★★
397 reviews across 1 platform
4 Market Street, Mansfield, NG18 1JQ
Frank Innes's office in Mansfield, at 4 Market Street, is rated 4.7 out of 5 across 397 reviews on 1 platform, including 397 Google reviews rated 4.7.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleBeth is being so helpful, she has been so supportive and her communication and understanding is perfect. Beth is managing a stressful situation exceptionally well. Thankyou ☺️
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan't fault the prompt and friendly service I received here. Emily was so helpful and explained everything in detail, as well as going out of her way to get things completed ASAP! Very much appreciated and would definitely recommend to others 👍PositiveResponsiveness, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes Mansfield were very professional and helpful throughout the selling process. Sold the house very quickly. Answered queries quickly too. It was a very challenging time as the solicitors were slow which was due to stamp duty changes throughout the summer (2021).PositiveProfessionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNew tenants Started a new tenancy with Frank Innes recently, so far so good.. Emily and her team have been really polite, helpful and have kept us informed during the entire process, in particular as their was a delay in moving in due to the pandemic. Mr & Mrs WellsPositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleMichelle has been very helpful and easy to get in contact with! The process was fast and smooth. Thanks!
Thank you for your great 5* review Stephen Mackin. Kind regards, Lucy, Customer Relations.
5/5
GoogleCerys Williams. Absolutley amazing
Thank you so much for the positive feedback! We strive to provide excellent service and we're thrilled to hear that we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBeth Young went above and beyond during the purchase of our home, her chain chasing and updates throughout the transaction was very much appreciated! Thank you
It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleMichelle was very nice and help us from first day with everithing what we need. Thank you Michelle
Thank you Cristian Dobre for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have let out our property with Frank Innes. When we first met Corinne, we were impressed with her professional demeanour. 7 months down the line and we are happy with the team’s service so far, always answering any queries we have promptly, efficiently and professionally.
Thank you for your wonderful 5* review Phil! We're delighted to hear that Corinne and the team have provided you with professional and efficient service. Your satisfaction is our priority. Best regards, Lucy, Customer Relations Team
5/5
GoogleOur experience with Frank Innnes Mansfield was really positive. We received a SMS alert of a new property and when we rang to enquire about it, the agent Emily Riley was very friendly and promptly assisted us with everything. The process was easy and straightforward. Definitely recommend!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the service from the Lettings team, dealt with Michelle, Emily, Corinne, Zoe and Kirsty and they all were all so helpful, they all answered my many questions promptly being a first time landlord and it was speedy service. Thanks all
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with an agent called Zoe. She was extremely helpful and accompanied us on a viewing with the landlord and has been contactable throughout with ease. We recommend her service! A common sense approach throughout, we had made numerous applications with other agents for properties but always felt cast aside to wealthier applicants. Frank Innes accepted our interest and allowed us to apply straight after the veiwing and take the property off the market. Old school values really work! The rental market is competitive for larger families with so few properties, we are so grateful to Frank Innes.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service. Friendly, professional staff. Made the whole process easy. Particular thanks to Michelle and Corinne. ⭐️⭐️⭐️⭐️⭐️
Thank you for the glowing review, Sean! We're thrilled to hear that Michelle and Corinne provided you with excellent service. If you ever need assistance in the future, don't hesitate to reach out. Kind regards, Lucy, Customer Relations.
5/5
GoogleWhen we purchased a property through frank innes we were assigned to Amber. She was brilliant through out the process and kept us informed at every stage. Nothing I asked was ever an issue and was always answered promptly and professionally. I would highly recommend
Thank you for your terrific 5* review and recommendation Craig. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely fabulous service by Mr Liam Giles. My daughter and her partner recieved very professional guidance due to Liams knowledge of renting out the property they chose. Smooth and easy because of the communication throughout. Thank you
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleUsed this agent to sell my house and cannot recommend them enough. Fantastic service and communication throughout and although there where issues on the solicitors side Danielle made sure all was dealt with as quickly and efficiently as she could. Would definitely use them again if need to sell in the future. Thanks once again.
Thank you Andy, your kind review and 5* rating are very much appreciated. Best wishes, Mark
5/5
GoogleBrilliant service. Negotiator was absolutely on the ball and kept us in the loop 😊 …
Barry many thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWow we’re do I start …. Liam Giles you have been absolutely incredible throughout the whole process of moving to a new property … step by step guidance and incredible helpful throughout everything . Highly recommend. Thankyou . A*****
Thank you so much for your kind words! We are thrilled to hear that Liam was able to provide such exceptional service during your move. We truly value your recommendation and are grateful for the opportunity to assist you. Thanks again! 🌟Kind regards, Lucy, Customer Relations. …
5/5
GoogleJust moved into my new rented property through Frank Innes. Can’t recommend them enough, especially Rebecca Humber, who made the process so easy, stress free and very professional from start to finish! Thank you so much for helping me with the process and getting me into my new home.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your glowing 5* review. Best wishes, Scott @ Customer Relations.
5/5
GoogleFantastic service from start to finish. Liam assured me on first viewing about my potential issues where not a problem, kept me upto date with developments And within 2 weeks I've got my keys. Thank you!
Thank you for your kind words! We're thrilled to hear that Liam provided you with fantastic service and reassured you throughout the process. We're so glad we could get you your keys within just 2 weeks. Congratulations on your new space! #CustomerSatisfaction #HappyCustomer Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleBeth was really helpful and kept us informed on the process of the house sale! Ebony was also very helpful over the phone.
Hi Ellie! It is wonderful to see your review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleThanks to Corinne and Michelle in helping me secure a great let while also trying to sell via the sales team. Efficient, patient, helpful and polite. Keep up the good work
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent valuation service from Adam at the Mansfield Office. He gave us very good advice and we will not hesitate to use Frank Innes in the future when we decide to move.
Thank you for taking the time to leave us this great 5* review Janet. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleWe recently rented a property from Frank Innes and in the beginning they were flawless, responding to everything promptly and going out of their way to help us. We have now moved out of the property and are in the process of trying to get our bond returned and the service has turned into a complete nightmare. We are constantly chasing them and being passed around from person to person and no one will actually help or take accountable for it. Seems like as soon as they've got you as a customer you get cast aside.
Hi Jessica, I am sorry to read that you are currently experiencing issues with your deposit bond. If you can please contact us at review@countrywide.co.uk with full details we can pass this along to the relevant team. It your deposit has been registered and secured by your landlord directly, you may wish to make separate contact them about this matter. Kind regards, Scott @ Customer Care
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