Frank Innes Mansfield reviews

★★★★★ 1/5

Google

Please please please do NOT use this… Please please please do NOT use this company, they are deceitful, I rented for a short time whilst I bought a property, I left the term early and continued to pay rent until a new tenant was found, many days the listing showed as "let agreed", when in fact the property was available, I kept screen shots and lodged a complaint ******* If you leave before your term ends and continue to pay rent until they find tenants review the listing every day and screenshot as soon as you see let agreed status, check they have tenants pending as they don't care so long as your paying .. New tenants were later found and id just paid £1000 rent so I am due a refund of over £900. I contacted the Mansfield branch who told me on the Friday that it would be processed the following week, so I waited, I then called the week after, they then said they needed my account number and sort code? Good delay tactic, so I gave it to them and waited again.... Called a few days later couldn't get any updates just fobbed off, I've written I've called, ive been in touch with Countrywide principal service, again not returning my calls. I did get an email stating that they were awaiting funds from the landlord, which differed from the Mansfield branch version, which stated that it was being processed with accounts, another lie. I'm almost into my 3rd week and I have no idea when I'll receive my overpayment of rent .... Furthermore the landlord has his own disputes with Frank innes and removed his properties... My contract is with Frank Innes, so id like my overpayment back please, the terms and conditions of them state within 7 to 14 days for a return .... The Mansfield branch are just awful to deal with, so many contradictions... Quick enough to take my cash, not quick enough to return it. I've requested a DSAR, and sent a final demand as I've not had one honest conversation about what is actually happening with my overpayment.... That is a true definition of a poor organisation. I'm entitled to my overpayment of rent, next stop small claims court... And the ombudsman.

Shaun · 16 April 2026

★★★★★ 5/5

Google

Honestly, I don't know where to start. I was home hunting for a few months, when I came across a property with frank innes. Within 2 weeks of getting in touch, I had a viewing. Within the same week of the viewing, I got the keys to the property. If could give 10 stars, I would. Cerys was a massive help, and really managed to move things along as quickly as possible. She gave me the information I asked for, and made the process so unbelievably easy. Thank you so much, I would genuinely recommend that anyone looking for a property, go through these guys

Hibbo · 26 September 2025

★★★★★ 5/5

Google

Liam Giles from the mansfield branch (Frank Innes) is fantastic at what he does! He has been super helpful from the beginning to end, from helping us get the property we have hoped for for a long time, as soon as i called he was straight on the job for us, we got the house as soon as i rang him, he is positive, friendly and is fast acting with anything that we need and any questions he is happy to help, we now have the keys to our new home and we are over the moon with how quickly Liam did this for us and very grateful, highly recommend giving him a call for any enquiries, thanks Liam!

Danielle · 26 July 2025

★★★★★ 5/5

Google

Adam, Amber and Scarlett had confidence in achieving the price we wanted from the outset when others didn't. They delivered on that and sold our property in just over a week! Adam went above and beyond to get us information about our prospective new property and gave us sound advice as to how best to proceed. Having had bad experiences with various estate agents previously, I wouldn't hesitate to recommend the team at Frank Innes Mansfield.

Kelsie · 26 August 2025

★★★★★ 5/5

Google

I would like to give a massive thank you to Cerys Williams for making my first time move into my new home an amazing experience, it was easy and a quick process from the minute I rang up about the place, I got informed about everything and not left unanswered at any point during the process, she has been a massive help. I would highly recommend going to frank Innes Mansfield if your looking for a friendly renting agency who are willing to go the extra mile with a friendly smile

Jade · 26 June 2025

★★★★★ 5/5

Google

Couldn't of asked for a better experience renting a home for the first time thanks to Cerys at Frank Innes, she was always happy to answer any questions and made the whole process smooth from helping us look for a suitable home in an area we wanted to getting the keys, always a text or email away to help.

Jessica · 16 November 2025

★★★★★ 5/5

Google

I think it's my 3rd time with Frank Innes renting. Zoe (Manager) gave me a £50 loyalty discount to rent my property on this occasion and Corinne and Erin were absolutely top notch..I cannot express as a Landlord how valuable you feel in safe hands ..and they are so hard working on your behalf..approachable with any small detail, soooo professional and a lovely laugh keeping it again professional. I'm property developing now and can't see myself with any other team as they fit my needs with all 5 stars...thanks ladies. Hold me to a bottle of fizz at Christmas x

Michael · 26 March 2025

★★★★★ 5/5

Google

This was my first time of renting a property and Frank Innes have been amazing. Kirsty showed me round when I initially took on the property and explained everything. Her and the team have all been efficient, good at listening and sorting out any issues(not that there have been many) quickly and effectively. They work hard on establishing good relationships between landlord and tenants. Both the landlord at Skegby Hall and Kirsty, Zoe and the rest of the team at Frank Innes have been excellent. You can trust this letting agent to work its best for you. Many thanks

Sally · 26 March 2025

★★★★★ 5/5

Google

From start to finish, the experience has been a breeze. Having dealt with many estate agents over the years for both sales and rentals, I can confidently say this was the best process I've experienced to date. The team at Frank Innes Mansfield has been professional and highly efficient. The onboarding process was the easiest and quickest I've encountered. Would I recommend Frank Innes Mansfield? Absolutely! Whether you're a tenant looking to rent a property, a vendor seeking to sell, or a landlord in need of a professional and secure service, don't waste your time looking anywhere else. A special Thanks to Liam Giles for making this experience seamless

Brian · 26 March 2025

★★★★★ 5/5

Google

I would like to say a BIG BIG thank you to Corinne Scott for listening to my drama about another estate agent and trying so many ways to HELP me and going to keep in contact in the further months to come as she was really quick to answer questions, calling back promptly without a fail I would deal with you. Very knowledgeable and trying to squeeze time for me for viewings and meeting up. Thank you

Amit · 2 May 2025

★★★★★ 5/5

Google

Huge thanks to Cerys with all her help. I was clearly advised on the process and kept up to date at each stage, resulting in a stress free move into my rental property.

Joseph · 16 April 2026

★★★★★ 5/5

Google

5* throughout, from valuation right to completion. Frank Innes spent more time and gave more analysis than any other agent at valuation. Property sold quickly all whilst achieving a higher sale price than other agents suggested. Amber was my point of contact for this sale and without a doubt wouldn’t have completed as quick without her, consistent updates and chasing Solicitor's. Will definitely use again for any future sales.

TYLER · 26 March 2025

★★★★★ 5/5

Google

Amazing service from the team at Frank Innes. To name a few, Corey, Amber, Stacey, Scarlet and the rest of the team, always offering help and advice with nothing too big of an ask, amazing team and highly recommend (I will caveat by saying the recommended Solicitors "Countrywide Home Conveyancing" i would highly avoid, from lack of updates to being unable to reach the assigned solicitor, very poor service)

Steve · 26 March 2025

★★★★★ 5/5

Google

We have just completed on our first mortgage and frank innes have been absolutely amazing. Cory was a huge help with viewings and follow up and Ebony has been in contact with me through the whole process making it so much easier and stress free. I would highly recommend and genuinely cannot think of one thing that would not be classed as exceptional customer service!! Thank you

Philippa · 26 March 2025

★★★★★ 5/5

Google

Thank you Cerys Williams for your support and making my move so much easier!!l would highly recommend Frank innes for anyone needing help in new home services.

Stephlin · 9 April 2026

★★★★★ 5/5

Google

Absolutely brilliant letting agent and helped considerably to get me a quick move. Cerys was so helpful and friendly. I couldn't have asked for more 😁 …

Dee · 9 April 2026

★★★★★ 5/5

Google

Just moved in to our rental and Erin has been fantastic from start to finish. She was always a phone call away & happy to help us with any questions we had. She always replied quickly and helped us every step of the way :)

Clanci · 17 October 2025

★★★★★ 5/5

Google

Huge thanks to Cerys Williams and Liam Giles for making renting the house so smooth and stress-free! The whole process was quick, clear, and friendly from start to finish. I’d highly recommend Frank Innes Mansfield for anyone looking for a helpful and reliable letting agency.

Naznin · 26 September 2025

★★★★★ 5/5

Google

Cerys Williams was fantastic throughout the process, from enquiry stage to the final stage of handing over the apartment keys, she handled the whole process professionally, her services was top notch and always quick to respond.

Olufade · 16 December 2025

★★★★★ 5/5

Google

Cerys Williams was amazing finding me a house for me and my daughter to move into I would highly recommend frank innes

Joanne · 2 April 2026

★★★★★ 5/5

Google

I’ve rented numerous properties in the past, but this is my first time going through Frank Innes and they have been by far the best so far. Everyone I spoke to and dealt with was always helpful, respectful and professional, especially Erin who I had spoke with several times and who did the hand over of the keys. Excellent.

Adam · 26 March 2025

★★★★★ 5/5

Google

Huge thanks to Erin for making renting process so smooth and stress-free! Is was quick and friendly from start to finish. I’d highly recommend Frank Innes Mansfield for anyone looking for a helpful and reliable letting agency.

Ming · 16 November 2025

★★★★★ 5/5

Google

Cerys made the entire process easy and problem free, credit to the company, very happy with her and her service x

Ashley · 25 March 2026

★★★★★ 5/5

Google

I found a new rental house in Mansfield Woodhouse, and Frank Innes made the whole process super easy. The staff were really kind, friendly and helpful, and I especially want to thank Liam for his great support. I’ll definitely recommend Frank Innes to my friends for any questions about renting or finding new homes. Very thankful- Adarsh

Adarsh · 26 March 2025