Frank Innes Mansfield reviews

★★★★★ 5/5

Google

Amazing service, the lettings team especially Emily went above and beyond to make a extremely stressful long distance move, from the southwest to East Midlands as smooth as possible. No question or worry was to much for them to handle with positive and friendly advice. Extremely happy with new home and the professional friendly support Emily provided.

Ellie · 28 May 2022

★★★★★ 5/5

Google

Would like to thank Michelle for her help through out the whole process of renting a property with Frank Innes. She was brilliant and communicating and make the process easy and simple. Thank you again. 5 star

Alfie · 29 January 2024

★★★★★ 5/5

Google

I really appreciate Creys Williams. She is very nice and very helpful. Thank you so much.

Kam · 11 May 2026

★★★★★ 5/5

Google

I will personally like to thank Michelle Jarvis for taking out time to guide me and put me through the letting process. Very polite and swift when attending to the need of the new tenant. Cheers

Michael · 29 January 2024

★★★★★ 5/5

Google

Scarlett Hindley Thank you very much for being so helpfull and knowledgable on the area I was viewing and understanding, what I was actully looking for. And for taking the time to have a proper conversation (sorry if I made you late for your next appointment) you are by far the best Estate agent I have delt with.

Steve · 26 March 2025

★★★★★ 5/5

Google

My overall experience has been very positive. Any questions we had were answered and nothing was too much trouble. The whole process was easy and helped keep stress to a minimum. I was contacted quickly to arrange viewings. Bethany was very helpful each time when I had any questions.PositiveResponsiveness, Quality, Professionalism, Value

Monika · 27 August 2022

★★★★★ 5/5

Google

Can’t speak highly enough of Bethany at Frank Innes Mansfield who worked hard to make what was at times a challenging purchase process as smooth as possible. I’d also recommend their mortgage specialist Gerardo - both he and Bethany were helpful, professional and proactive throughout.

Chris · 28 April 2023

★★★★★ 5/5

Google

Thanks to Liam he's an absolute star

Archie · 28 March 2025

★★★★★ 5/5

Google

Corrine has been amazing.. kept me up to date and also promptly responded to any queries I’ve had. Would definitely recommend using Frank Innes. Thanks Corrine and your team for all your help.

Angie · 29 January 2024

★★★★★ 5/5

Google

Thank you so much for all your help throughout the years looking after our property renting it out. Special thanks to Ebony, Sam, Hannah and Beth for keeping in touch and sharing updates on the sale of the property this year. Success at last! I wish Frank Innes all the best.

Anna · 2 July 2022

★★★★★ 5/5

Google

My partner and myself cannot thank Frank Innes enough!! Especially Emily Riley for all the help in securing our first property! Emily has been so helpful in any questions or problems we had, and helped us along every step of the the way from viewing the property to receiving the keys! Thankyou very much for all your help!

Laura · 28 May 2021

★★★★★ 5/5

Google

I’ve recently purchased my new home through Frank Innes Mansfield and the service was amazing. Michael Emson was professional and a pleasure to deal with. I recommend Michael and his colleagues to deal with your next home purchase.

Chris · 3 September 2023

★★★★★ 5/5

Google

Wonderful service from Cerys. Nice Letting Agent with nice service. Answers every call and responds immediately to missed calls.

Maxwell · 5 March 2026

★★★★★ 5/5

Google

Hello ,my name is Tudor ,I just rented a property few days ago. My agent Erin was very profesional . I confidently recommend this agency.

Doru · 28 May 2024

★★★★★ 5/5

Google

I need to say this. ! Thanks to all the team Members but Specially to KIRSTY ND MICHELE , supporting me even though on those days when ever I need your help. I used to text her seeking information for all the things which I need even though at midnight, early morning 24 /7. 😁. You nd your company service is really great. And I appreciate for all those help and support you personally gave me. Thank you. 🙏🏻

Linnu · 29 January 2024

★★★★★ 2/5

Google

After a positive initial experience, things went downhill fairly swiftly unfortunately after particular staff member left the branch. The working relationship with countrywide is confusion and unhelpful (with countrywide themselves trying to send me a completely different tenancy agreement to what I signed in an attempt to get me to do maintenance that was not my responsibility), with myself as a tenant regularly fobbed off to the other and it being unclear who I should reach our to for certain problems. The branch seem unclear around their own policy for change of tenants/tenant vacating a property when the other tenant remained. I was left jumping through hoops, signing documents and paying fees for months after a tenant left, with no empathy to the situation at all. If I were to rent again I'd likely avoid Frank Innes for the above reasons.

James · 30 December 2023

★★★★★ 5/5

Google

Very helpful in getting me moved into my first property, very professional and friendly. Quick and efficient in the process! Can’t thank Michelle enough for all the help and support!

Beth · 29 January 2024

★★★★★ 5/5

Google

Fast and effective, great communication and many thanks to Erin for all her help in helping me secure a new place to live. Would recommend.

M · 28 April 2024

★★★★★ 5/5

Google

Frank innes just recently sold a property for me, all the staff in the office were knowledgeable and friendly, I had some issues with my property, Danielle, went the extra mile to help and advice me, and was always quick in responding to my quries, i can not recommend them enough, thank you Danielle,PositiveQuality

RIMA · 27 August 2021

★★★★★ 5/5

Google

I would like to personally thank the girls at Frank Innes Mansfield for all their help and support whilst going through a difficult time. They dealt with my case amazingly given the difficult task and kept me up to date with information when my insurance company failed us. I would highly recommend Frank Innes for future lets and sales due to their personal touch and care they provided myself and my family at such a difficult time.

Claire · 29 January 2024

★★★★★ 5/5

Google

Frank Innes was selling my house in January. Everything was going smoothly with them. Ebony and her team was absolutely wonderful and keep a touch with me on every stage. Massive thank you for Harmony and Sam for answering many of my calls 😒🙄😂 All the best guys.

Marta · 28 May 2022

★★★★★ 5/5

Google

Fabulous service couldn’t have wished for better. My dads hard of hearing and Danielle and Bethan went above and beyond with helping him in store thanks so much lady’s x also thank you for always keeping me in the loop at all times it’s appreciated . Thanks Danielle and Bethan💗 🌟🌟🌟🌟🌟🌟PositiveProfessionalism

Tara · 27 August 2021

★★★★★ 5/5

Google

We dealt with Lewis who was incredibly professional and had excellent knowledge on the property we viewed. Although the property wasn't right for us in the end, if we ever needed the services of an estate agent again we certainly wouldn't hesitate to request to deal with Lewis specifically.PositiveResponsiveness, Quality, Professionalism

Rebecca · 27 August 2021

★★★★★ 5/5

Google

Great service from Corey, Amber and Ebony! Never sold a house before and was nervous about how to go about things but they explained everything in detail and kept me informed throughout the process. Would definitely sell through these again in the future, a pleasure to deal with.

Laura · 26 March 2025