Trusted Agent profile · Mansfield
★★★★★
397 reviews across 1 platform
4 Market Street, Mansfield, NG18 1JQ
Frank Innes's office in Mansfield, at 4 Market Street, is rated 4.7 out of 5 across 397 reviews on 1 platform, including 397 Google reviews rated 4.7.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleI can’t thank Erin at Mansfield enough for all the help in supplying the right property for me .
Thanks for the excellent 5* review Pat! Thanks for your thoughtful comments about Erin and our Mansfield team. Best wishes, Lucy, Customer Relations.
1/5
GoogleI had very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are not the best letting service provider in my last five years UK stay in let properties. Issues 1. Rent Agreement was prepared with wrong rent amount and was not amended even after I moved out. I was getting letters to pay the arrears from Countrywide even though i was paying correct rent which was advised by Frank Innes Lettings Negotiator 2. Admin fee is too high - almost double than other lettings in the area (I paid around £390). 3. I am received my deposit back on 40th day of my move out day after multiple chasing by phone, email and post. 4. I am waiting for over paid rent to be repay even after moved out before 40 days. I tried to contact the responsible person manytimes by phone, Email to get some update. Whenever I called ..each person come up with same questions to understand my case and same answer to my query - "I can't help you at the moment as she is not the responsible person and the person who looks the deposit repay is busy so can't transfer your call. She will call you back when she is free" ….You need to call them again & again… Also there is no reply to my emails. 4. I am not sure the relation they have with Countrywide... It is confusing to whom we need to call to get any update i.e. to get my deposit back...If I call Frank inns local office they are not responding well and when I call countrywide deposit dept ...I got answer like ...they are waiting for local letting office to be actioned on it. Please ignore if you read any positive google review for Mansfield Lettings Branch as they tempt customer to give positive google review on move in and get discount to fees when leaving the property. As When I was dealing with one of the Letting Negotiator...In his each email there was a statement in his email signature - "DISCOUNT APPLIED TO FEES WHEN LEAVING A POSSITIVE GOOGLE REVIEW" I am not sure customers are getting any discount or not from them and all Negotiator do this. My case might be one of and other may have good experience with them but I will AVOID them in future......
Hi Dipesh, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. Please rest assured that your case will be investigated internally and remedies put into place where we deem necessary to improve the service we offer. Our fee structure is regularly reviewed to ensure it is in line with the current market conditions. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the lettings branch on 01623 594605.
5/5
GoogleMichelle was amazing from start to finish, Always readily avaliable when i needed assistance and happy to help
Thank you for taking the time to leave us this amazing 5* review Amy. Kind regards Lucy, Customer Relations.
5/5
GoogleErin mason my special and Empathetic letting negotiator.. thank you Michelle jarvis thank you You are a star
Many thanks Blessing for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say a MASSIVE thank you to Michelle and Zoe for helping the move into my new flat stress free! I appreciate all their hard work. They really do go above and beyond and I’m so grateful to them for making this possible. I would definitely recommend to use Frank Innes.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleRented a property through Frank Innes for nearly 16 years, I rang up the Mansfield branch for some advice and Corinne was amazing and led me in the right direction. Very grateful to her and her knowledge. Would recommend to anyone. X
Thank you Tessen for your excellent recommendation and 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic team at Frank innes, just going through the process of selling my house with them, on the ball, always on hand when you need help.
Thank you for the kind words! We are thrilled to be working with you and are committed to making your house selling process smooth and successful. Our team is always here to support and assist you. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleErin was very helpful and delivered great customer service to us as a family and finding a rental property. The service was second to none and nothing was too much trouble. Every question we had was answered.
Louise Chadburn thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCorinne has been amazing from start to finish, she is professional and extremely friendly. Corinne has gone above and beyond to help me! I would highly recommend Corinne to anyone who is looking for a property valuer!!
Thank you for your kind words, Harriet! We are thrilled to hear about your positive experience with Corinne. We strive to provide professional and friendly service to all our clients. If you need any further assistance, feel free to reach out. Thank you for recommending Corinne and Frank Innes Sales and Letting Agents Mansfield! Best wishes, Lucy, Customer Relations
5/5
GoogleWe are beyond grateful for the service we received and would recommend using them to anyone looking for their new home or looking for tenants for their property. So helpful & professional, thank you so much. A massive thank you to Liam for helping us secure our new home
5/5
GoogleI spoke to a pleasantly helpful gentleman by the name of Liam Giles when I was interested in viewing a property. He asked me multiple, in-depth questions about my family and my needs. The property I originally wanted to view wasn't suitable for what I needed, so he took my details to contact me in the future regarding anything suitable. I would highly recommend anybody looking for a property to speak with Liam.
Many thanks for the great recommendation, 5* review and your kind words Arran. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank innes managed a rental property in Mansfield for me over a number of years,and dealt efficiently with any problems as they arose. I had some big problems at the end [nothing to do with them] which I fear I would not still have sorted if it hadn't been for the interventions of branch manager Zoe Twells for which I'm eternally grateful.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt definitely wasn’t the most straightforward sale but the whole team at Frank Innes worked solidly and steadfastly to see the sale through. Huge thanks to Sam Claxton who put up with my many ups and downs and was always pleasant and personable (more than I can say for the agents dealing with the purchase). Wouldn’t hesitate to use them again. Thanks.
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Relations.
5/5
GoogleMicheal Eames at Frank Innes Mansfield was an absolute star.Nothing was too much trouble and he was a steadfast guiding hand through both the selling and buying process.He went above and beyond ensuring each stage went seamlessly. Could not recommend highly enough.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Frank Innes. We had previously been with another agent and have had more viewings in one week than with the other agent in several months. The whole team, but in particular Beth, have so far kept us up to date with proceedings, with a sale now agreed and at the early stage of progress. All really helpful and always very pleasant. Thank you all
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would highly recommend using Frank Innes Mansfield. I have dealt with Zoe Twells many times she is very friendly and approachable. Always willing to help and responds in a fast and reliable manner. Always willing to go the extra mile. Extremely happy with the service I have received over the years. 5 star. ⭐️PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just sold our house with Frank Innes. It sold within 30 minutes of being posted online. Becky at Frank Innes was amazing and was always available, communicative and most of all helpful. We were kept regularly updated by Becky and she was always on hand to help with our enquiries. Becky is worth her weight in gold and we are very grateful for all her help and advice.
Thank you for your 5* review! Best wishes, Scott
5/5
GoogleI’d like to say a big thank you to Emily who helped me threw the entire process of getting the house I wanted she went threw all the steps and helped me thoroughly through everything and I’d like to say thank you. Best letting agent so far even sends you a text to help sort everything from gas electric council tax all utility bills. Thank you
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleErin Mason was excellent at dealing with my letting enquiry. Thank you very much
Hi Daniel, thank you for your kind words about Erin Mason's excellent service in handling your letting enquiry. We're delighted to hear about your positive experience. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently just got a house through Frank innes was really impressed with how quick I got the keys & always kept informed with how the process of the house was going a massive thank you to Michelle & zoe for being so helpful with the whole process
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSmooth process, friendly and very supportive staff. Highly recommended. Thank you Michelle Jarvis
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMichelle Jarvis has been excellent with our new household. She’s been so helpful and kept my partner and myself updated with any documents, timings and progression. I’m really happy with her service.
Thank you for taking the time to leave us this tremendous 5* review Maria. Kind regards, Lucy, Customer Relations.
5/5
GoogleLetting my properties with Frank Innes has always been a good experience at a competitive price. Corinne was very informative and helpful renting out my last house with easy communication throughout the process at all times.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBuying a home with Frank Innes was an absolute pleasure. From the very beginning, they were professional, helpful, and genuinely supportive throughout the entire process. A special thanks also to Gerardo, the mortgage advisor they work with, who made the financial side smooth and stress-free. I highly recommend them!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
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