Trusted Agent profile · Mansfield
★★★★★
397 reviews across 1 platform
4 Market Street, Mansfield, NG18 1JQ
Frank Innes's office in Mansfield, at 4 Market Street, is rated 4.7 out of 5 across 397 reviews on 1 platform, including 397 Google reviews rated 4.7.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleMichelle has been by my side since day one. She coordinated my viewings at the most convenient times for me. From the initial viewing to the key handover, everything was seamless, thanks to electronic processes. Michelle's warmth and friendliness made the whole experience comfortable. I highly recommend the Mansfield office!
Thank you for leaving us your superb 5* review and recommendation kelsey coogan. Best wishes, Lucy, Customer Relations.
5/5
GoogleDefinitely recommend Frank Innes Mansfield! Right from the start, Chris put me at ease by answering any questions I had and explaining the process of selling a property. I'm quite a worrier so I was concerned as to whether I was even doing the right thing but my gut feeling told me to go with Frank Innes and I'm so glad I did. Chris helped me get the most out of my property from his valuation and the staff in the office were always updating me with any interest. My house didn't even make it online before a sale was agreed!! Infact a sale was agreed the day the photographer came out, thats how fast it was! Thank you to Chris and the team for your dedication and efforts! :)
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had excellent service from the Mansfield office, in particular from Zoe Kucharski. Zoe has dealt with my questions competently, quickly, professionally and in a friendly manner. She is my first point of contact, usually the only one I need. It’s a year later and the lettings department are great with Zoe Twells continuing her excellent work. The sales department has been working hard. Sam Claxton has made it his stated ambition to sell my property. There have been a number of viewings conducted by Sam and Emily. Sam has been assiduous in keeping me informed every step of the way; in fact, everyone in the office that I have dealt with, regardless of the section, has been very helpful, professional and friendly; mention has to be made for Michelle as well. I can recommend Frank Innes for both letting and sales.
Thank you for your 5* review! Best wishes, Scott
4/5
GoogleI have used Frank Innes for letting our property in Sutton-in-Ashfield. The service has always been good and professional. Kirsty and her team has always been very helpful.
Thank you for your lovely review Ravi. Best wishes, Lucy, Customer Relations.
5/5
GoogleKirsty at Frank Innes has been brilliant from day one. She found tenants for our place in a few days after a competitor had failed to do so for over a month. She has been incredibly helpful in getting the place ready for new tenants and I really appreciated her inventive ways of doing thing, for example rather than pay to have perfectly good furniture disposed of Kirsty found local charities, etc to take it away.
Hi, thank you for sharing your positive experience with Kirsty at Frank Innes. We're delighted to hear that she was able to assist you efficiently and creatively. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were letting a property and with the help of Kirsty Kay who was extremely helpful in finding us tenants, so a big thank you to Kirsty
Thank you for taking the time to leave us this amazing 5* review Glyn. Kind regards Lucy, Customer Relations.
5/5
GoogleI would like to say a MASSIVE thank you to Liam and corrine for helping us today!! You have made me and my partner feel less stressed and very glad to have felt at ease with two people that are so nice!!! Thank you so much your both a credit to the team ! Thanks so much!!! :)
5/5
GoogleFrank innes it's very good Agents every one in the office did speed for me to get house and very helpful every one in the Frank innes very honest thank you so much to Michelle Jarvis and everyone in the office Thanks a lot Regards khaled Alsaman and Asmaa Aly
Thank you for taking the time to leave us your 5* review Khaled Alsaman! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Google10/10 customer service, really enjoyed how easy it was to set up everything.
Thank you for your wonderful 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmber was amazing and very willing to help with everything I would highly recommend frank innes to anyone wanting to buy or sell their property
Thank you Michelle for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI called Frank Innes Estate Agent to arrange a viewing of my property and was pleasantly surprised with the customer service from start to finish. The service I received has been excellent. The agent who visited my home was wonderful, she understood my needs and was easy to talk to. I felt valued and listened too. If I choose to sell my house in the future, I will not hesitate to contact them.
Thank you Barbara for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExceptional service from every individual of the Team at Frank Innes in Mansfield. They go above and beyond for their customers and deliver high quality service! I would like to say a HUGE thank you to Michelle and Zoe for assisting my partner with their move! I would highly recommend them to anybody who is looking to move in the area🫶🏽
Many thanks for your wonderful 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWas so happy with the service from Bethany and the girls. This is a couple of times that I’ve dealt with Bethany now and It’s always been great communication very professional and efficient, would highly recommend. We will definitely continue to use them in the future. Thanks from Mark & Latia 😊
Hi Latia! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
3/5
GoogleOverall very good experience except the the deposit release. My agreement has end at 19 of April. Request for the deposit return has been send by me 3 of May. 13 of May when i had no response from them i called them to talk about it and said that money should be on my acc 10 days after my request (this is written in agreement between us). In answer the agent tried to lie me that it is NOT 10 days after my request BUT 10 days after Landlord decision. After this incident i asked my deposit protector to help me with them so there is ongoing case. Since my last call in mid May no calls, no emails from Frank Innes. Today is 12/06/2019. Report (Check Out) has been done 23/04/2019 and since then (except my calls) no contact from agency. I highly recommend to every reliable person to think TWICE before you cooperate with them. You will pay rent regulary, you will leave clean and tidy property with carpets washed on your knees and on the end they might just treat you the way you not like to be treat, including lies to you about your rights. Unacceptable.
Hi Mr8tomek8, I am sorry if this has been your experience. Please contact us via review@countrywide.co.uk, should you wish to provide us with more details or discuss further. Kind regards, Scott
5/5
Googlestaff are so friendly and helpful on the phone, spoke to Cerys and she helped me with all my questions Thanks a lot x
Thank you for taking the time to leave us this tremendous 5* review Billy. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrank innes have been dealing with our rental properties for a few months now. Zoe is absolutely amazing, very professional and helpful, nothing is too much to ask. We are kept in the loop of everything that is going on and any issues are dealt with immediately. So glad we decided to use them for our rental properties. Highly recommend frank innes.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave just completed sale of house and would like to thank all at branch for all their help always answering questions we had even when first buyer dropped out they were always there to help and advise a big thank you to Sam Claxton who really went out of his way to help us with all our enquires would definately recommend if you have a house to sell !
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
3/5
GoogleOverall very good experience except the the deposit release. My agreement has end at 19 of April. Request for the deposit return has been send by me 3 of May. 13 of May when i had no response from them i called them to talk about it and said that money should be on my acc 10 days after my request (this is written in agreement between us). In answer the agent tried to lie me that it is NOT 10 days after my request BUT 10 days after Landlord decision. After this incident i asked my deposit protector to help me with them so there is ongoing case. Since my last call in mid May no calls, no emails from Frank Innes. Today is 12/06/2019. Report (Check Out) has been done 23/04/2019 and since then (except my calls) no contact from agency. I highly recommend to every reliable person to think TWICE before you cooperate with them. You will pay rent regulary, you will leave clean and tidy property with carpets washed on your knees and on the end they might just treat you the way you not like to be treat, including lies to you about your rights. Unacceptable.
Hi Mr8tomek8, I am sorry if this has been your experience. Please contact us via review@countrywide.co.uk, should you wish to provide us with more details or discuss further. Kind regards, Scott
5/5
GoogleI bought my house through Frank Innes and the sales progressor(Sam) was absolutely crucial in seeing through the sale. I had a very difficult buyer my end and my conveyancing solicitor was nothing short of disastrous. Sam made countless phone calls to solicitors, other agents and the vendors to see this sale through. Without him I honestly believe the chain would have collapsed. Superb service. Thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrank Innes have provided us with a focussed and professional service from start to finish. Danielle has been a constant point of contact, and supported us through the selling and buying process all the way. She and her team work hard to resolve issues and do everything that can be expected of them to achieve a successful outcome. We have no hesitation in recommending them, and they remain our estate agent of choice.
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been using Frank Innes for some time now and their service, knowledge and prompt contact always excels and never disappoints! I would have no hesitation in recommending them. Well done to Erin, Kirsty, Corinne and Zoe and the team!
Thank you for your kind words, Al! We are thrilled to hear that our team members Erin, Kirsty, Corinne, and Zoe have provided you with excellent service. We appreciate your recommendation and look forward to continuing to exceed your expectations.
5/5
GoogleSuper team, they are very good at what they do. A huge thank you to Danielle, Jordon, Siobhan and Beth in Mansfield Branch Frank Innes. They are an excellent house sales team, who helped with every aspect of are sale and purchase, nothing was to much to keep everything on track, at times if it wasn’t for their friendly cheerful hard work, it could have been a very different outcome. We started are house sales experience with a different estate agents which was an unmitigated disaster. So thank you again, for your support and hard work
Thank you for this amazing 5* review Sandy, for the whole team at Frank Innes in Mansfield! It is always great to hear from our valued customers about your experience when using our services. I am also pleased to read that the process for you finalised in the best possible outcome. Best wishes, Maryjane.
5/5
GoogleUnder offer after less than 24 hours online. Amazing and thank you.
Thank YOU for choosing us! We're so glad to hear that our quick and efficient service helped secure your deal. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHighly recommend!!!!!!! Recently rented a property from these and they are brilliant! Had the pleasure of dealing with Emily, who is absolutely lovely, professional and so, so helpful. She got everything done quickly and always there to answer any questions I had or have. If I could, I’d give 10 stars! Thank you so much Emily for helping us find our home!PositiveQuality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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