Trusted Agent profile · Mansfield
★★★★★
355 reviews across 2 platforms
16 Albert Street, Mansfield, NG18 1EB
Frank Innes's office in Mansfield, at 16 Albert Street, is rated 4.7 out of 5 across 355 reviews on two platforms, including 353 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
4/5
GoogleLovely staff but a loooooong process with lots of delays. Staff were always lovely when I was harassing them constantly and very patient with everything
Many thanks for the great review Suzanne. Kind regards, Lucy, Customer Relations.
5/5
Googlethankyou frank innes mansfield. a lovely man came to me on Monday to value my house he came with a face mask and shoe protectors on. they arranged a viewing with in the next day before we even had the picture taken to put on line.the next day the man offered me the full asking price and we accepted. great service from the team thankyou very much.
Many thanks for the amazing 5* review and your kind comments. Best wishes, Lucy, Customer Relations.
5/5
Googlefantastic service - displayed interest in a rental property and a date for collecting the keys was achieved within the same day - easy process and every member of staff that i spoke with was friendly and easy to talk with - particular thanks to corinne and michelle
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom past experience, I have a very negative opinion of estate agents but Frank Innes have definitely proved me wrong! They have been involved with my husband's property rental since he bought it and have always been friendly, professional and trustworthy. He put it on the market in January and it's been a long, frustrating 8 month process until it finally sold. Ebony, Beth, Hannah and Sam at Frank Innes Mansfield have all been superstars! They have advised us, kept us in the loop, got hold of solicitors when we couldn't and we have been very grateful for their support. Well done to the whole team for restoring my faith in estate agents! :-)
5/5
GoogleBest estate agents I've ever dealt with. Professional and helpful at all times. Couldn't fault them for anything. Very happy with the service provided and would 1000% use them if needed in the future.
ShareTheBeans thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe chose Frank innes to sell our property after hearing positive reviews from other sellers, we needed a hassle free sale as we were emigrating overseas and had enough on with purchasing our other home, bethany went above and beyond to make this happen and kept in constant Contact with us and keeping us up to date.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would highly recommend using a Frank Innes Mansfield to anyone looking to buy or rent a property out. The team are professional, helpful and are always on hand if you need any advice or help. What could be a stressful process has been made easy and enjoyable by the high standard they all work to.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleAbsolutely appalling company to deal with. Got us jumping through hoops to put application in and pay holding fees etc. Then a few days later ring to say they’re no longer proceeding with our application (hadn’t even done referencing at this stage either), instead they’re progessing with someone else. They might as well have said you’re scum we’re not dealing with you because that’s how they made us feel!!!!!
Good Morning Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
5/5
GoogleBrilliant Service thanks to liam Giles in helping me secure my property Would recommend to friends and family
Thanks Jesse for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service from Michelle absolutely lovely lady kept me in the loop about everything and got me in the house really quick Thankyou so much was a pleasure dealing with you
Many thanks Charlotte Fawsitt for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMichelle and Corrine are so far the best. They were so helpful when I urgently needed a place for my fam. keep it up sis
Thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend. Always returned telephone calls and emails very quickly. Wouldn’t hesitate to use them again. Beth in particular deserves a big thank you for everything she has done. Thanks to all of you
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust completed on our new property, thanks to Frank Innes in Mansfield. Fantastic experience and professional service from Michael. Would highly recommend for their responsiveness and honest approach. Thank you once again!
Adam Best thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have had an amazing experience with Frank Innes. We dealt with Samuel and he was brilliant, always answering quickly, very friendly ans polite. Rest of the team was also great! Recommend them for a stress free transaction and professional service! 5 starsPositiveResponsiveness, Professionalism
5/5
GoogleWe are so pleased that frank innes was recommended to us. It is a new venture for us, renting out a property so we needed lots of advice and help. All the staff in the office were both knowledgeable and friendly. They have given us a fantastic service, no a FANTASTIC!! service. Thank you all at Mansfield branch you are a credit to your company. WOW.
Hi Phil Thank you very much for this review and 5* rating! Great to hear that the team provided such good service and provided you with all the information you needed to start this new journey! Kind regards, Jake
5/5
GoogleExcellent and attentive. Very professional throughout the entire process. Having had the opportunity to deal with other estate agents has put in to focus how much better Frank Innes are.
Many thanks for the fantastic 5* review Ryan O'Meara. Kind regards, Lucy, Customer Relations.
5/5
GoogleHonestly best staff around! We are currently working with Ebony on our house purchase! Constantly keeping us in the loop a great credit to the team!
Thank you Emily for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLoren has helped us massively with a 3 day turn around from viewing the house to a date to get the keys. She has a very helpful approach and is just a lovely girl, 10/10 would recommend!! Jack n Ellie
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleZoe, letting manager is as good as you can get. Would go as far as to say the business is successful because of her.
Hi Sandra, thank you for your kind words about Zoe, our letting manager. We are delighted to hear about the positive impact she has had on your experience with us. Kind regards, Lucy, Customer Relations.
5/5
GoogleKirsty is highly efficient and her customer service, skillset and professionalism is second to none!!
Thank you for your wonderful 5* review of Kirsty and our dedicated team at Frank Innes. Best wishes Emma
1/5
GoogleLetters from this company get put in used envelopes which you then have to go to royal mail and pay the postage. Very unprofessional
Hello Kaylie, thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
5/5
GoogleFirst time ive used Frank Innes lettings Mansfield and must admit they were alot better then the estate agents I've used on previous occasions, kept me updated with viewings and gave me loads of feedback, always got back intouch when they said they would, helped me choose the right tenant for my property and made sure everything ran smoothly 😊
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleBooked a viewing with no stress. Called on a Saturday to arrange it and git straight through. Quick to answer, helpful and friendly staff!
Daniel Bennett thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently just purchased our first property which was a daunting process but we used Gerardo through Frank innes mansfield and he went above and beyond for us! Talked us through the whole process and kept us updated at all times, would definitely reccomend to anyone.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mansfield won Gold; Frank Innes, Mapperley won Platinum; Frank Innes, Long Eaton won Gold.
