Trusted Agent profile · Mansfield
★★★★★
355 reviews across 2 platforms
16 Albert Street, Mansfield, NG18 1EB
Frank Innes's office in Mansfield, at 16 Albert Street, is rated 4.7 out of 5 across 355 reviews on two platforms, including 353 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mansfield.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleWhen we purchased a property through frank innes we were assigned to Amber. She was brilliant through out the process and kept us informed at every stage. Nothing I asked was ever an issue and was always answered promptly and professionally. I would highly recommend
Thank you for your terrific 5* review and recommendation Craig. Best wishes, Lucy, Customer Relations.
5/5
GoogleEmily has been so kind and so helpful in the search for a place to rent. Very professional and always there if I needed anything a little star ⭐!
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs an investor I have to say how fantastic Kirsty and Corinne have been with their advise and direction. They are definitely experts in their field and are happy to share their knowledge for the benefit of their landlord which in turn will benefit their tenants. Their care and professionalism along with attention to detail is a breath of fresh air! I can also say while purchasing through Frank Innes, Chris and Sam have been equally as professional, knowledgeable and helpful. I would highly recommended them for all parties without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the amazing recommendation and 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleStaff are useless I have ended up doing all the chasing. Even made a complaint to the manager via email and not even had a response.NegativeQuality, Professionalism, Value
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
4/5
GoogleMy overall experience has been very positive. Any questions we had were answered and nothing was too much trouble. The whole process was easy and helped keep stress to a minimum. I personally hadn’t moved house before and found everything explained and more than enough information to get things sorted. I was contacted quickly to arrange viewings and with working full time with a commute they helped work with my availability.PositiveResponsiveness, Quality, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
4/5
GoogleCovid has made things very difficult for us all and this being the first time I have rented a property I thought I would be in a very difficult position. Thankfully the team at Frank Innes were unbelievably helpful. Every time I had a question they were on hand to talk about any issues and gave good advice with me being a totally novice to this situation. I spoke with a few people there so many thanks but especially to Emily R. for all her help. Would very much recommend them to anyone.PositiveResponsiveness, Professionalism
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIn the last year, we have used Frank Innes, Mansfield in several ways. Firstly, as landlords. Without exception, the staff provide a professional, efficient and personable service when sourcing new tenants, completing inventory checklists and securing deposits. They respond quickly when we need their advice and their answers are always supported by their knowledge of the area and the customers within it. No more was this the case than towards the end of March 2020, when the conveyancing world had gone into lockdown and we urgently needed help to ensure tenants had a home to move into. Even though staff were WFH, their support was exemplary. Secondly, as buyers. We used Frank Innes for the first time, to secure a purchase. last year. Their advice on the local area and when negotiating, highlighted their perceptive knowledge of current market trends, and as a consequence, our offer was accepted 2 hours after it was made! The staff worked hard to track progress of the sale and communicated regularly. Finally, as sellers. Very unexpectedly, we are currently using Frank Innes in Mansfield, to sell a house due to a bereavement in the family. Their valuation was backed up by market research of similar properties in the area and the property sold on the first morning of marketing! We are also currently using their associated solicitors who are competitive and very efficient. We would not hesitate to use any of the services provided by Frank Innes, Mansfield, in the future and can highly recommend them. A heartfelt thank you to all the staff who have worked with us.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GooglePleasantly & positively surprised by the professionalism and genuine thoroughness. Possibly the first lettings agency in my renting history which ensured it was a fair process for all three parties: myself, the landlord and the agency. As opposed to many agencies which simply take your money, hand you the keys and leave it at that. Frank Innes even provided a ‘welcome pack’ and the fabulous Emily spent her precious time to run me through each document! Speaking of Emily, she was extraordinary. Very responsive to my surprise, whether Email or phone. At first I was a little worried about issues with my documents, but regardless, Emily had been supportive and reassuring. Very easy to work with and knows what she is doing! Fantastic of the agency to also look into cleaning the property before my arrival; fresh smell of paint is always welcome. Not many agencies would professionally clean the property before my arrival. Great experience so far.PositiveResponsiveness, Quality, Professionalism
Thanks for the amazing 5* review and kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Michelle at Mansfield frank Innes. Love you guys. Great team at Frank Innes Mansfield.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleFrank inns Mansfield are a absolute pleasure to deal with hassle free anyone looking for a property to rent try these guys thank you Erin
5/5
Googlei would recommend frank innes estate agents to anyone! honestly their team is amazing, kirsty & michelle have gone above and beyond to help me the last couple of months and i’m beyond grateful, they’re such an asset to their team, if i could give 6 stars i would!
Many thanks Hannah for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKirsty and her colleagues at Frank inns have beeb a breath of fresh air. It’s greet to meet a team who do what they say they are going to do with out me having to chase them multiple times .
Many thanks Christopher for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCorinne is simply fantastic, so helpful, knowledgeable and professional. Corinne is a pleasure to deal with and we look forward to continuing to work with her in 2021. Mr & Mrs SidhuPositiveProfessionalism
Thank you for the great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am so glad that I chose Frank Innes to market my property. It was a fantastic experience from an excellent team. They were professional and responsive. Beth handled my sale and they got me a price which exceeded expectation. I opted to use Countrywide Conveyancing Services who were absolutely brilliant from start to finish and I would definitely use again if I move again in the future. I loved that I could track the sale of my property through the portal and somebody was always on hand to answer my questions. Thank you again from really happy home-movers. You will be our first call if we decide to move again and thank you for finding our beautiful new home also.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and kind comments! Best wishes, Lucy, Customer Relations.
5/5
GoogleMore than happy to recommend the staff at Frank Innes, Mansfield for all of their help in finding my new home! From the moment I booked the viewing with the Lettings Negotiator, a lovely lady named Emily Riley, to the signing of my Tenancy Agreement, everything went smoothly and I was kept very well informed by her at each stage of the process. The opportunity to get in touch to ask questions was always encouraged and the professional and friendly attitude of not only Emily, but all of the staff in the office was second to none. Many thanks indeed 😊PositiveResponsiveness, Professionalism
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
4/5
GoogleI have rented out my property through Frank Innes for the past 15 years. I have only had a couple of problems during this time and on both occasions Kirsty has gone above and beyond to sort things out.
Hi Helen, Thank you for your kind words and for trusting us with your property for the past 15 years. We're delighted to hear that Kirsty has been able to assist you effectively during the few issues that arose. Best regards, Lucy, Customer Relations Team
4/5
GoogleMy overall experience has been very positive. Any questions we had were answered and nothing was too much trouble. The whole process was easy and helped keep stress to a minimum. I personally hadn’t moved house before and found everything explained and more than enough information to get things sorted. I was contacted quickly to arrange viewings and with working full time with a commute they helped work with my availability.PositiveResponsiveness, Quality, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMichael was very very helpful all the way through purchasing a property. Highly recommended
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with the service received throughout the process, Michelle has been very helpful with any queries we have had and would highly recommend frank innes MansfieldPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and friendly staff .All staff have been very good however Sam has been outstanding with his help and humour. Many thanks to all I would definitely recommend.PositiveProfessionalism
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleExcellent customer service, professional, communication, prompt and friendly the list goes on. Just a big Thankyou too Ebony who has sold our property your a credit to Frank innes estate agents making our sale of the house go through smoothly. We used Frank innes to sell our house recently, as they have always dealt with our rental properties. The service has been amazing as always. We would definitely Frank innes. 5 stars for you Ebony, well done!!!!
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
GoogleThought this was a good agency I take my old review back. Absolutely awful never responsed to emails or take ages. Countrywide are rude and just want to take money no matter the circumstances. Also accused me of not paying my rent when it was 3 days early they couldnt find the payment. Terrible place will never rent here again.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff at Frank Innes are great. They are professional, friendly and they listen! Beth took the time to tell me about the various areas in Mansfield (good and not so good points) and helped me identify my areas of choice. I have purchased three houses from Frank Innes so far and the experience has been great on all occasions with clear frequent communication. They also now manage our properties and have restored our faith in letting agents following a horrible experience with a nearby Agent who took the commission but refused to communicate with us and refused to give the tenant back their deposit for months after we transferred the property to Frank Innes. If you want a good agent, then I do not hesitate to recommend Frank Innes for both the sales and lettings teamsPositiveResponsiveness, Quality, Professionalism
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleI just rented a property from this agency. I am very grateful to Ms. Erin and Zoe for all the help they gave me during the rental process. Very friendly team always willing to help and support ! I recommend ! Very satisfying! ⭐️⭐️⭐️⭐️⭐️
Hi Monica, thank you for sharing your positive experience with us! We are delighted to hear that Ms. Erin and Zoe provided you with excellent service during the rental process. If you need any further assistance, feel free to reach out to us. Thank you for recommending us!
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Yes. In The Trusted Agent 2026 awards: Frank Innes, Mansfield won Gold; Frank Innes, Mapperley won Platinum; Frank Innes, Long Eaton won Gold.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mansfield.
