Trusted Agent profile · Mansfield
★★★★★
355 reviews across 2 platforms
16 Albert Street, Mansfield, NG18 1EB
Frank Innes's office in Mansfield, at 16 Albert Street, is rated 4.7 out of 5 across 355 reviews on two platforms, including 353 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mansfield.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleErin Mason was excellent at dealing with my letting enquiry. Thank you very much
Hi Daniel, thank you for your kind words about Erin Mason's excellent service in handling your letting enquiry. We're delighted to hear about your positive experience. Kind regards, Lucy, Customer Relations.
5/5
GoogleCustomer service is very satisfactory
Thank you for your positive review! We strive to provide exceptional customer service and we're happy to hear that we met your satisfaction. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAn excellent valuation service from Adam at the Mansfield Office. He gave us very good advice and we will not hesitate to use Frank Innes in the future when we decide to move.
Thank you for taking the time to leave us this great 5* review Janet. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleTold misinformation about a property, nothing explained properly and harrased with phone calls.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSmooth process, friendly and very supportive staff. Highly recommended. Thank you Michelle Jarvis
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAn absolute pleasure dealing with staff, very professional and friendly. I was anxious and rang at least 4 times a day to check on my application to rent and each call was never to much bother. Thanks so much to Michelle and the team!PositiveProfessionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Google1st class experience. Was kept informed in a difficult chain , Beth worked tirelessly chasing all parties. Great agent
Hi Andrew! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleHave used Frank Innes, Mansfield and Sutton branches. Dealt with Kristy Kay. She is knowledgeable,helpful and professional. Highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleKirsty Kay was very helpful and supportive throughout the process of dealing with me and my tenancy!
Many thanks for your marvellous 5* review Sarah. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe dealt with two agents during our process to rent our property, Kirsty and Michelle. Both were extremely efficient, friendly and great to deal with. The whole process was carried out in a very professional way. Wouldn't hesitate to go to them again.PositiveProfessionalism
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Michelle ! Lovely agent at the Mansfield branch !
Many thanks Jazmin Roberts for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am happy I got a place to live in just one week of contacting them. There was no delay of whatsoever. Thank you Michelle Jarvis. You are very good at what you do.PositiveResponsiveness, Professionalism
Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property with Frank Innes, i dealt with Hannah she was very helpfull, informative and kept me updated throughout the whole process.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have found the team at Frank Innes (Mansfield) to be efficient, professional and pleasant to deal with and would be very happy to recommend them
Thank you for your kind words! We take pride in being efficient, professional, and pleasant to work with. It's always a pleasure to receive recommendations from satisfied customers like you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleThis was a very straight forward purches for me. All the staff at Mansfield are great. Sam went above and beyond for us. We will definatly uses them when we come to sell.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat service from Corey, Amber and Ebony! Never sold a house before and was nervous about how to go about things but they explained everything in detail and kept me informed throughout the process. Would definitely sell through these again in the future, a pleasure to deal with.
Many thanks for your outstanding 5* review and your generous comments Laura. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle Rawlinson has been absolutely fantastic with assisting alongside a very stressful transaction. Acting as the conveyancer in this transaction, myself and my clients feel she went above and beyond to get this over the line. Thank you Danielle!
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI have used this Agency now for over 5 years and I have to say they are fantastic. They managed my property for me and found me new tenants when needed. A special mention has to be made for Kirsty and Michelle who regularly go above and beyond the call of duty for me. I highly recommend them. Andrew Rayton.
Thank you for taking the time to leave us this great recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy wife and I have recently completed a sale and purchase with the Frank Innes team in Mansfield and were blown away by the service we received. I am well aware that estate agents don’t always get the best press, so I will admit to feeling some trepidation as we embarked on the process of buying out new property and selling our old one. I am happy to report, however, that the service we received from the Mansfield team was absolutely first class. From putting in the initial offer to finally closing on the deal they were absolutely first rate. Samuel Caxton really did a tremendous job for us and was genuinely a pleasure to deal with. We were struck at first by just how accommodating he was in allowing us additional visits to the property when he was clearly busy with other matters. But he came into his own during and extremely stressful exchange and completion process where I seemed to have contact with him on a near daily basis. He really went above and beyond and showed a huge amount of patience and understanding as he guided us through what was happening and worked to unblock some very significant issues at the start of our chain which threatened to collapse the whole thing. By the end we was personally chasing up mortgage advisors and was actually more help than our own solicitor in helping to close the deal. Had we cheaped out on an online agent and not had Sam in our corner I really think the whole thing would have collapsed. So if you are wondering about the additional cost of using a 'proper' agent, don't be. You get what you pay for and we had more than our money's worth out of the first-rate Sam and his colleagues.
Thank you for taking the time to share your experience and for your wonderful 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleCompleted on my sale last week. It wasn’t the most straightforward of experiences due to an unexpected issue with title deeds but Frank Innes made things as easy and painless as they possibly could. Always friendly, professional and efficient and reassuring when necessary. Whoever I spoke to was always lovely but Hannah and Ebony in particular always seemed completely on the ball, responding to queries promptly and helping with chasing wherever possible. I would use Frank Innes again and recommend them to anyone else selling in the Mansfield area. Thank you to everyone who helped with my sale.
Hi Helen! Thank you for your lovely 5* review for the branch. All the team at Mansfield really appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
5/5
GoogleAbsolutely fabulous service by Mr Liam Giles. My daughter and her partner recieved very professional guidance due to Liams knowledge of renting out the property they chose. …
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWith this being the first time I moved out to live on myself I was unsure on what I needed to do. Maria who works at the Mansfield branch could not of made the experience any smoother and was full of useful and helpful information about moving into a new home. Not only did Maria ensure I was fully updated, she followed up any problems or issues in a professional and timely manner. Along side this, when entering the branch all the staff were friendly and helpful making the whole journey amazing, not to mention how happy I am with my new house!! Thank you Maria, and all at Mansfield!!
5/5
GoogleWe have let out our property with Frank Innes. When we first met Corinne, we were impressed with her professional demeanour. 7 months down the line and we are happy with the team’s service so far, always answering any queries we have promptly, efficiently and professionally.
Thank you for your wonderful 5* review Phil! We're delighted to hear that Corinne and the team have provided you with professional and efficient service. Your satisfaction is our priority. Best regards, Lucy, Customer Relations Team
5/5
GoogleJust completed a house purchase with FrankInnes, Beth was really helpful and patient. Nice People at office. Thank you Beth.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mansfield won Gold; Frank Innes, Mapperley won Platinum; Frank Innes, Long Eaton won Gold.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Mansfield.
