Frank Innes Mansfield reviews

★★★★★ 1/5

Google

Please please please do NOT use this… Please please please do NOT use this company, they are deceitful, I rented for a short time whilst I bought a property, I left the term early and continued to pay rent until a new tenant was found, many days the listing showed as "let agreed", when in fact the property was available, I kept screen shots and lodged a complaint ******* If you leave before your term ends and continue to pay rent until they find tenants review the listing every day and screenshot as soon as you see let agreed status, check they have tenants pending as they don't care so long as your paying .. New tenants were later found and id just paid £1000 rent so I am due a refund of over £900. I contacted the Mansfield branch who told me on the Friday that it would be processed the following week, so I waited, I then called the week after, they then said they needed my account number and sort code? Good delay tactic, so I gave it to them and waited again.... Called a few days later couldn't get any updates just fobbed off, I've written I've called, ive been in touch with Countrywide principal service, again not returning my calls. I did get an email stating that they were awaiting funds from the landlord, which differed from the Mansfield branch version, which stated that it was being processed with accounts, another lie. I'm almost into my 3rd week and I have no idea when I'll receive my overpayment of rent .... Furthermore the landlord has his own disputes with Frank innes and removed his properties... My contract is with Frank Innes, so id like my overpayment back please, the terms and conditions of them state within 7 to 14 days for a return .... The Mansfield branch are just awful to deal with, so many contradictions... Quick enough to take my cash, not quick enough to return it. I've requested a DSAR, and sent a final demand as I've not had one honest conversation about what is actually happening with my overpayment.... That is a true definition of a poor organisation. I'm entitled to my overpayment of rent, next stop small claims court... And the ombudsman.

Shaun · 10 April 2026

★★★★★ 1/5

Google

Good evening, I had a viewing of a property promoted by you, Frank Innes Mansfield to which I owe a review. I am convinced that I was treated badly, but maybe you can convince me that it was not so. The asking price is 100k. I made an offer that exceeded this amount but I was called by one of your employees, who got a bit confused in the explanations, telling me that the owner no longer wants to sell, although the property is still on the market. I searched a bit and found that this property was put on the market in August last year for the amount of 90k, then in December the price was raised to the amount of 100k as I told you above. So in my opinion, the seller through your agency, calls people to viewings to see if he can get more offers, and then raises the market price by another 5k or more, (so a kind of test for the stupid people who waste their time with you). Tell me, you who are a property sales agency, if I am not right, then how is it possible with an offer higher than the asking price, for the sale not to be accepted and yet the ad to continue to be on the market at the same price? Here is what the press says: "Fake" views and offers for houses are unethical and in some cases illegal practices used to manipulate the house buying and selling process.

Mick · 18 January 2026

★★★★★ 5/5

Google

Honestly, I don't know where to start. I was home hunting for a few months, when I came across a property with frank innes. Within 2 weeks of getting in touch, I had a viewing. Within the same week of the viewing, I got the keys to the property. If could give 10 stars, I would. Cerys was a massive help, and really managed to move things along as quickly as possible. She gave me the information I asked for, and made the process so unbelievably easy. Thank you so much, I would genuinely recommend that anyone looking for a property, go through these guys

Hibbo · 3 September 2025

★★★★★ 5/5

Google

Liam Giles from the mansfield branch (Frank Innes) is fantastic at what he does! He has been super helpful from the beginning to end, from helping us get the property we have hoped for for a long time, as soon as i called he was straight on the job for us, we got the house as soon as i rang him, he is positive, friendly and is fast acting with anything that we need and any questions he is happy to help, we now have the keys to our new home and we are over the moon with how quickly Liam did this for us and very grateful, highly recommend giving him a call for any enquiries, thanks Liam!

Danielle · 26 July 2025

★★★★★ 5/5

Google

Adam, Amber and Scarlett had confidence in achieving the price we wanted from the outset when others didn't. They delivered on that and sold our property in just over a week! Adam went above and beyond to get us information about our prospective new property and gave us sound advice as to how best to proceed. Having had bad experiences with various estate agents previously, I wouldn't hesitate to recommend the team at Frank Innes Mansfield.

Kelsie · 25 August 2025

★★★★★ 5/5

Google

Corinne Scott has been fantastic throughout the whole process, professional, friendly, and always quick to respond. Everything from the initial discussions to the tenants moving in was handled smoothly and efficiently. It’s great to deal with someone who genuinely cares about providing a good experience. Highly recommend Corinne and the Frank Innes Mansfield team for lettings and property!, Richard Morrison

Rich · 12 November 2025

★★★★★ 5/5

Google

Couldn't of asked for a better experience renting a home for the first time thanks to Cerys at Frank Innes, she was always happy to answer any questions and made the whole process smooth from helping us look for a suitable home in an area we wanted to getting the keys, always a text or email away to help.

Jessica · 12 November 2025

★★★★★ 5/5

Google

I just want to share my fast and smooth experience of getting a property through Frank Innes. They are very efficient and reliable and give you a quality hassle free experience. Shout out to Erin for making it all possible for me in such a short time. Everything was handled accordingly. All the best and more power.

Khristine · 12 November 2025

★★★★★ 5/5

Google

Huge thanks to Cerys with all her help. I was clearly advised on the process and kept up to date at each stage, resulting in a stress free move into my rental property.

Joseph · 14 April 2026

★★★★★ 5/5

Google

This was my first time of renting a property and Frank Innes have been amazing. Kirsty showed me round when I initially took on the property and explained everything. Her and the team have all been efficient, good at listening and sorting out any issues(not that there have been many) quickly and effectively. They work hard on establishing good relationships between landlord and tenants. Both the landlord at Skegby Hall and Kirsty, Zoe and the rest of the team at Frank Innes have been excellent. You can trust this letting agent to work its best for you. Many thanks

Sally · 22 September 2024

★★★★★ 5/5

Google

Thank you Cerys Williams for your support and making my move so much easier!!l would highly recommend Frank innes for anyone needing help in new home services.

Stephlin · 9 April 2026

★★★★★ 5/5

Google

Absolutely brilliant letting agent and helped considerably to get me a quick move. Cerys was so helpful and friendly. I couldn't have asked for more 😁 …

Dee · 9 April 2026

★★★★★ 5/5

Google

I think it's my 3rd time with Frank Innes renting. Zoe (Manager) gave me a £50 loyalty discount to rent my property on this occasion and Corinne and Erin were absolutely top notch..I cannot express as a Landlord how valuable you feel in safe hands ..and they are so hard working on your behalf..approachable with any small detail, soooo professional and a lovely laugh keeping it again professional. I'm property developing now and can't see myself with any other team as they fit my needs with all 5 stars...thanks ladies. Hold me to a bottle of fizz at Christmas x

Michael · 25 July 2024

★★★★★ 5/5

Google

Just moved in to our rental and Erin has been fantastic from start to finish. She was always a phone call away & happy to help us with any questions we had. She always replied quickly and helped us every step of the way :)

Clanci · 14 October 2025

★★★★★ 5/5

Google

Cerys Williams was amazing finding me a house for me and my daughter to move into I would highly recommend frank innes

Joanne · 2 April 2026

★★★★★ 5/5

Google

Huge thanks to Cerys Williams and Liam Giles for making renting the house so smooth and stress-free! The whole process was quick, clear, and friendly from start to finish. I’d highly recommend Frank Innes Mansfield for anyone looking for a helpful and reliable letting agency.

Naznin · 3 September 2025

★★★★★ 5/5

Google

Cerys Williams was fantastic throughout the process, from enquiry stage to the final stage of handing over the apartment keys, she handled the whole process professionally, her services was top notch and always quick to respond.

Olufade · 28 November 2025

★★★★★ 5/5

Google

Huge thanks to Erin for making renting process so smooth and stress-free! Is was quick and friendly from start to finish. I’d highly recommend Frank Innes Mansfield for anyone looking for a helpful and reliable letting agency.

Ming · 12 November 2025

★★★★★ 5/5

Google

Cerys made the entire process easy and problem free, credit to the company, very happy with her and her service x

Ashley · 26 March 2026

★★★★★ 5/5

Google

I will like to thank Erin, Mitchelle an Zoe for the help they have provided to me. Coming from abroad with no idea on how to about with regards to house lettings, Erin made a experience so wonderful with a good sense of humor an a top notch professionalism. To add to that, her patients with me when circumstances did not turned out as planned was so helpful. I will choose Frank Innes anyday anytime an i will recommend their services to my friends. Thank you so much. You sure deserve more than the 5 stars xx

Fonyuy · 18 February 2024

★★★★★ 5/5

Google

I would like to give a massive thank you to Cerys Williams for making my first time move into my new home an amazing experience, it was easy and a quick process from the minute I rang up about the place, I got informed about everything and …

Jade · 16 June 2025

★★★★★ 5/5

Google

Absolutely fantastic service from the very start. Can’t rate the service highly enough and would just like to send out a special thank you to Scarlett Hindley as she was patient and helped me through the stress of purchasing a house

Anthony · 25 August 2025

★★★★★ 5/5

Google

We would personally like to thank Michael at Frank Innes Mansfield for his amazing support throughout our house sale. His patience and professionalism were outstanding throughout the whole process and his daily phone calls always left me smiling or laughing no matter how stressed I was at certain issues we faced. I would also like to thank all of the other members of the team for how helpful they were and again for listening to me rant relentlessly over issues that occurred which were of no fault of Frank Innes. So thank you again! I hope you get that pay rise Michael haha! Mr & Mrs Measures

Moments · 19 January 2024

★★★★★ 5/5

Google

I can highly recommend Frank Innes to anyone looking to sell their property in the Mansfield area. Sarah is absolutely fantastic and her communication is faultless. I recently spoke to someone who was selling their home with Frank Innes, and they mentioned that they had spoke to a number of other Estate Agents in the area, but chose Frank Innes due to the professionalism and friendliness displayed by Sarah, which I can totally agree with. I have also found all the members of the team at Frank Innes to be exceptionally friendly and great at what they do.

Daniel · 19 January 2024