Trusted Agent profile · Mansfield
★★★★★
355 reviews across 2 platforms
16 Albert Street, Mansfield, NG18 1EB
Frank Innes's office in Mansfield, at 16 Albert Street, is rated 4.7 out of 5 across 355 reviews on two platforms, including 353 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleHad a few tricky things come up with the move but Michelle from Frank Innes was excellent and made the process much easier, would definitely recommend.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally extraordinary customer service Best service I recommend 100%
Thank you for your thoughtful 5* review Zahid! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWarm lovely welcoming and excellent service
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCalled for information about property to rent and spoke to Maria I will definitely be going back to her when my current lease ends in a couple of months really friendly and helpful
5/5
GoogleFantastic services from the team here sold out house within a week, could not be more happier would 100% recommend to anyone.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic service provided by frank innes and rebecca who was brilliant with us and helped us through our first time buy, a real credit to the team. i would recommend anyone to go through frank innes, thankyou for everything you have done for us.
Liam, thank you for your kind comments regarding your experience. I will pass on your comments to the local Frank Innes team. Best wishes, Mark
5/5
GoogleFrank Innes lettings- Excellent isn't the word they are second to non is more like it! i would deferentially recommend them to everyone!!! Our property is in a fantastic location new, modern and highly recommended,and It only took a little over two weeks and they squared it away for us and without sounding over the top their communication well it's fantastic and i found them all very very helpful!! The staff are brilliant and they are doing a fantastic job and i just want to thank them so very much for everything they've done. Their information is easy to understand and if your not sure on something they will explain it for you. We should of gone with them in the first place. Keep up the good work guys and when we get our second we will be sure to come to you without question. Once again thank you
5/5
GoogleI would highly recommend easy experience with the company . Michelle jarvis at the mansfield branch was brilliant keeping me updated every step making my home move stress free big thankyouPositiveProfessionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleFrank Innes have consistently not delivered what I need from having a managed property. I have no idea why I am paying them a management fee. My tenant has resorted to contacting me directly, as she also cannot get what she needs from them. Very very poor
We understand that the matter has now been drawn to a close but I would like to apologise that you found this process frustrating. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many thanks, Branch Manager
5/5
GoogleCerys showed me round a property. She was lovely and very friendly. She made the experience amazing.
1/5
Googletried to totally rip me off for my deposit, having to go via the deposit protection scheme to get my money back. DO NOT TRUST WITH YOUR MONEY.NegativeQuality, Professionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleUsed frank Innes for the first time this month. Emma was friendly and helpful, she kept us up to date with the how things were going. Thank you
5/5
GoogleExcellent throughout. Putting together a buy to let portfolio in the area and the team have been super. Attentive, communication spot on and really in tune with the market. Special mention for Corinne.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleEbony came to view my property to sell. I found her very helpful and professional. I also got the emails straight away to get the ball rolling and found her very helpful when I have called her.
1/5
GoogleThe worst experience i've ever had with an estate agent. Completely lacking in empathy or care. Treated like a second class citizen from start to finish. Discrimination at it's finest.NegativeResponsiveness, Quality, Professionalism, Value
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleHannah and Gerardo have been excellent. Communication has been everything I would expect and both have gone above and beyond. Would recommend them to anybody
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleApproachable, good communication and realistic - led to quite a few viewings and offers, so all in all a good service - fingers crossed all goes through smoothly now 👍PositiveResponsiveness, Professionalism
Thank you for your marvellous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleAlways helpful and look to give you factual information which is invaluable. Thank You so much for all your assistance and knowledge over the last 12 years of being a Landlord We cannot recommend you highly enough.
Hi Sherren Thank you very much for this 5* review and recommendation! Great to hear that we have been able to help you over the last 12 years and I hope this continues! Kind regards, Jake
5/5
GoogleI have found everyone has been nice and done everything to the highest standards. Ebony my contact helps in every way possible and we are informed at every step.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful Response and dealing with issues. Reported damp in our property 5 months ago and still no action. E mailed several times about a number of problems, none of which have been resolved.
Hi William, I am very sorry to read your comments about your experience. If you have not already raised your concerns with our Customer Care Team, please feel free to contact us via review@countrywide.co.uk with further information and details so that we can pass your concerns on to the relevant team for you. Kind regards, Scott.
5/5
GoogleGreat experience with the Frank Innes team in Mansfield . Very efficient and friendly staff . They kept us informed throughout and also offer competitive prices . We will definitely be recommending them !
Thank you Matthew, it is great to read that the team were able to keep you well informed and delivered an overall good service. Kind Regards, Sarah
5/5
GoogleFriendly service great communication very fast work sold my house before it even went online. Would definitely use Frank Innes again and recommend them to my friends thank you.
Wonderful to read that you had a fantastic experience with our local Frank Innes team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleMitchell @mansfield is awesome! Always providing excellent service..
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLooked after by Emily who provided a great service, reassurance and was more than helpful :) Thank you!PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mansfield won Gold; Frank Innes, Mapperley won Platinum; Frank Innes, Long Eaton won Gold.
