Trusted Agent profile · Mansfield
★★★★★
355 reviews across 2 platforms
16 Albert Street, Mansfield, NG18 1EB
Frank Innes's office in Mansfield, at 16 Albert Street, is rated 4.7 out of 5 across 355 reviews on two platforms, including 353 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of three awards Frank Innes won in 2026.
The Trusted Agent 2026 results for Frank Innes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleErin, Absolutely amazing, very positive all round smiles, definitely recommend the staff are great, keep up the good work :)
Thank you for your brilliant 5* review and thank you for your recommendation Billy. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are currently in the process of selling our house and Frank Innes team have been on the ball the whole time. Chris Lee who did our a valuation has been honest and extremely helpful with any thing we needed as have the rest of the staff. Very professional team and highly recommended.PositiveProfessionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Mansfield branch of Frank Innes were very helpful when assisting me with a property that I was managing in this area. They attended the property a number of times as requested for us, which went above & beyond their call of duty as an Estate Agent. Excellent service.PositiveProfessionalism
Thank you for your excellent 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleProfessional at all times. Excellent customer service. Thank you for everything you helped us with.
Thank you for leaving us your superb 5* review Hayley. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service, always ready to go above and beyond. Our move was not straightforward, but Sam, Hannah, Ebony and the rest of the team were there when we needed them. A very sociable, hardworking and positive team. Thank you so much. Dot and Andrew. X
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst class service from Sarah, absolutely superb. Everyone I dealt with at the Mansfield branch were lovely, would highly recommend. Thank you all for all your hard work!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleKirsty and Corinne have been excellent and professional dealing with our property, I would highly recommend Frank Innes Mansfield
Many thanks Andrew Tofton for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't thank the Mansfield team enough they selling my house and nothing is to much trouble and always willing to talk me threw everything thank you everyone
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI’ve recently sold with FI and have been extremely happy with both Becky and Danielle who work in the office. The sale wasn’t as smooth as hoped due to delays on the buyers side, however I was kept up to date regularly and would recommend using FI for either sales or lettings in the future. Thanks!
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleLoads of paperwork to do but a very pleasant experience.staff very friendly. Went through everything with us.
Many thanks Kim for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say that Kirsty has gone over and beyond with her working ethics for my property! Nothing has been too much trouble and has assisted with all my queries and any other matters extremely professionally. The most important factor was to be listened to and heard. I would recommend dealings with this agency
Hello Kay, Thank you for taking the time to leave this fantastic 5 star review! It is excellent to see that Kirsty and the team at Frank Innes in Mansfield have gone above and beyond for you and the process has been straightforward for you. Best wishes, Maryjane.
5/5
GoogleMichelle and Zoe have extremely helpful and have a pleasure to deal with!
Many thanks Emma for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEbony and Bethany have been fantastic. in times where it's much more difficult with the ever-changing market they have supported our negotiation and move expertly, can't recommend them highly enough :)
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleBig thank u to cerys for everything she did for us to get the property would highly recommend her thank u so much she brilliant
5/5
GoogleI can not put into words how amazing Kirsty and Erin have been making our home move so easy, they have gone way above and beyond to make this quick and easy for our family ….. they are both absolutely amazing ***** Thank you
5/5
GoogleI have been dealing with Ebony at Frank Innes as they were my sellers estate agent. Very responsive and on the ball, when they said they’d make a call they did and were very helpful in securing our purchasePositiveResponsiveness, Professionalism
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good experience with Frank inns as usual ,Tennant found very fast,staff very good and efficient as usual,thanks again for everything
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional, competent, friendly, knowledgeable, Excellent service , very helpful with everything, Would definitely recommend
Thank you for your glowing 5* review and recommendation Kevin Clayton. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service the girls are fantastic in the office. Great service. Highly recommended🙌😊 …
Hi Louise, thank you for your kind words! We're delighted to hear that you had a fantastic experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. 😊🙌 …
5/5
GoogleFrank Innes and Emily Riley in particular were extremely helpful and professional, from first contact and viewing right through to contract signing and handing over the keys. Thank you to all of the staff at Frank Innes Mansfield and wishing you all a very Merry Christmas.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThey are all really helpful, Hannah even came out on Sunday ( on her day off) to show us a house which we really appreciated it. Thank you
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFrom the moment I went with this great agency,I was overwhelmed by their enthusiasm in selling my property,in particular 'Beth' who kept me regularly updated as to what was happening ie.viewings etc,hope I haven't cursed the sale now,lol.. Thank you so much xPositiveValue
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleIt’s was a pleasure to speak with Loren today who was extremely organised and supportive moving forward with my letting application . Thank you 😊 …
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleNot very good. Quite poor still waiting for property details promised last week !!?? 3 people I spoke didnt seem to know what they were doing
Hi Danuta, Sorry to read you feel this way. It is common for certain e-mails to end up in spam and junk folders if you have not recognised our local team as a 'safe' sender with your e-mail provider. However, full details of all our properties are available on our website and others such as Rightmove. Kind regards, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Frank Innes, Mansfield won Gold; Frank Innes, Mapperley won Platinum; Frank Innes, Long Eaton won Gold.
