Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is our first time buying a house,which can be a highly daunting experience when you don’t fully understand the process.
I can highly recommend Emma at Burchell Edwards who made the whole process a simple one for us,who through every step of the way explained what would happen,who went above and beyond to keep us fully updated at all times and informed us of what to expect along the way. We were very impressed by the professionalism,advice and support we received along the way to buying our first home and would fully recommend this service to other home buyers or sellers.
Kirsty · 14 June 2019
★★★★★ 5/5
GoogleFrom day 1 the experience was always good. On the house valuation day Lewis presented very well dressed professional and knowledgeable. Any concerns we encountered were dealt with quickly and efficiently. We were kept informed about the progress of the sale regularly by Josh and the office staff with phone calls weekly to update us. All the family would have no hesitation in recommending Burchell Edwards.
Michael · 26 April 2025
★★★★★ 5/5
GoogleThis is our first time buying a house,which can be a highly daunting experience when you don’t fully understand the process.
I can highly recommend Emma at Burchell Edwards who made the whole process a simple one for us,who through every step of the way explained what would happen,who went above and beyond to keep us fully updated at all times and informed us of what to expect along the way. We were very impressed by the professionalism,advice and support we received along the way to buying our first home and would fully recommend this service to other home buyers or sellers.
Kirsty · 28 August 2018
★★★★★ 5/5
GoogleAlways helpful and on hand when advice is needed. Could not ask for better really viewed and in with a week !!
Liam · 24 August 2025
Agent replied · 23 September 2025
Thank you for your kind words! We strive to provide top-notch customer service and are thrilled to hear we exceeded your expectations. Happy to have you as a valued customer! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI moved into a place and they girls answer ot so easy,any questions i had I they the answers to then emailed me so I had them at hand. Best experience I have had dealing with an agent in a long time
Lxtec · 2 December 2024
Agent replied · 9 December 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLaura smith at Burchell Edwards Mansfield is fab!!! Always goes above an beyond to make sure our minds are at rest an the jobs being doing! Making our move run as smoothly an fast as possible!!! Cannot recommend them enough!!! Big thank you!!!
Hollie · 14 June 2019
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Mansfield team provided a five-star service!
★★★★★ 1/5
GoogleI went to view a property and while I was there I put in an application which I thought meant the property would be put on hold for me while my checks and references were carried out. After hearing nothing for a couple of days I followed up and was told "everything is fine, these checks take time" After hearing nothing further for over a week I followed up again and was told "my manager tried to get in touch with you yesterday to take a payment, but couldn't, so we moved on and the property has now gone" I never received any phone call, voicemail, text or email... Extremely poor customer service especially if the manager thinks this is acceptable.NegativeResponsiveness, Quality
Aarron · 13 June 2021
Agent replied · 12 June 2024
Hello, thank you for taking your time to provide our Mansfield team with feedback. We are very concerned with your comments and would like to get more information on this so we can get in contact with the branch manager to resolve this. If you'd like to get in touch with us on socialmedia@burchelledwards.co.uk, we will be more than happy to look into this for you.
★★★★★ 5/5
GoogleEmma has been helping me with my mortgage and house purchase for a few weeks now and I am extremely pleased with the level of service received.
She deals with my (many) queries quickly, professionally and provides lots of great info which has really helped me to understand the whole process.
I’m confident with Emma’s help I will end up with the best property available to me!
Thank you Emma!
KuKu · 14 June 2019
★★★★★ 5/5
GoogleWe've had a great experience using the Mansfield branch of burchell Edwards, and can't fault the support we've had from Phoebe G keeping us up to date and in the loop, answering all our questions and queries whether they're big or small! Thanks so much for your continued support.
Kelly · 28 April 2024
Agent replied · 24 December 2024
Hi Kelly, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleEmma has been helping me with my mortgage and house purchase for a few weeks now and I am extremely pleased with the level of service received.
She deals with my (many) queries quickly, professionally and provides lots of great info which has really helped me to understand the whole process.
I’m confident with Emma’s help I will end up with the best property available to me!
Thank you Emma!
Stephen · 25 January 2019
★★★★★ 5/5
GoogleWe've had a great experience using the Mansfield branch of burchell Edwards, and can't fault the support we've had from Phoebe G keeping us up to date and in the loop, answering all our questions and queries whether they're big or small! Thanks so much for your continued support.
Kelly · 13 April 2024
Agent replied · 12 June 2024
Hi Kelly, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleAll of the team at the Mansfield branch have been brilliant, making a very stressful process just that little bit easier. Special mention to Josh and Laura. From having my house valued to getting it on the market only took 15 days and the team were very professional keeping me updated and giving me advice
James · 13 June 2022
★★★★★ 5/5
GoogleThanks to Laura for sorting out buying our first home. Searched quotes thoroughly and gave us lots of options to go ahead. Pleased we used an Estage Agents and in particular, Burchell Edwards.
Phil · 13 June 2020
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Burchell Edwards team provided a five-star service!
★★★★★ 5/5
GoogleAmazing 5🌟 such a small team felt very welcome, really helpful, always replied and contacted me with any questions I asked!
If I ever bought or sold again wouldn’t go anywhere else! If I could shout from the roof top I would!!!!!
Thank you team Mansfield Birchwell Edwards!
LAURA · 14 March 2024
Agent replied · 12 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team LAURA SPEDDING. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had valuations with four estate agents and considered other options before selecting Burchell Edwards to market our house. Overall we were very pleased with the service they provided. We chose them because the quality of the initial advice and valuation from Richard Dillon had the edge over the others. The valuation was at the upper end of those we received. The sale wasn’t straightforward and our first buyer pulled out when their sale twice collapsed, but we felt Burchell Edwards provided good advice and handled this well. A second buyer was quickly found and the sale completed. We were impressed with the service provided by the Mansfield Office, particularly by Kimberley Gilkinson, and felt that had we used a different agent we would probably have sold at a lower valuation. We had two negative issues. Firstly we were promised that we’d be notified whenever there was a viewing, but on two occasions this didn’t happen. Secondly the administration of the later stages of the sale was handled by a Tamworth office, which was woeful at providing updates as to what was happening. Both of these were only minor issues and overall we would recommend Burchell Edwards as an agent deserving serious consideration despite a lot of good competition.
Jim · 13 June 2020
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Burchell Edwards team provided a five-star service!
★★★★★ 5/5
GoogleBurchell Edwards in Mansfield have all be fantastic. I have rented with Burchell Edwards for over 4 years and they have all been so helpful and kind. A special shout out to Karena - really helped with anything I needed. Thank you!
Kimberley · 13 June 2023
★★★★★ 5/5
GoogleRecently purchased our first home and was recommended to use Emma.
Myself and Craig had no idea where to start and didn't understand half of the paperwork. Emma was amazing, she explained everything clearly and made the whole process easy and stress free. If anyone was to ask us where to go for mortgage advice then we would 100% recommend Emma at Burchall Edwards Mansfield.
Charlotte · 14 June 2019
★★★★★ 5/5
GoogleEllena was very helpful and friendly
Cole · 17 August 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend Laura Smith from Mansfield Branch, she is very involved in the sale progress & evertyhing is going smothly for the time being. A big thank you to everyone involved
Andreea · 14 June 2019
Agent replied · 12 June 2024
Hello, thank you so much for taking the time to provide our Mansfield team with a 5-star review.
We are so happy to hear Laura and the rest of the team helped the sale progress and that everything ran smoothly.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleBeing new to letting in the UK Grace and Bryani were absolutely amazing! Super helpful with regards to navigating the process and it was wonderful to deal with both of them who were professional and friendly in our dealings.
Penelope · 13 June 2023
★★★★★ 5/5
Google100% love this Estate Agents.☝🏻🙏🏻 …
Agostinho · 24 August 2025
Agent replied · 23 September 2025
We are thrilled to hear that you are 100% satisfied with our services! Thank you for choosing us as your Estate Agents and for trusting us with your real estate needs. We appreciate your support and hope to continue exceeding your expectations. ☺️🏡 #HappyCustomer #TopAgent Kind regards, Lucy, Customer Feedback and Support Team …
★★★★★ 5/5
GoogleHolly at the Mansfield branch has been amazing from start to finish with the letting of our property. Incredibly knowledgeable and professional. Would highly recommend
Sophie · 20 December 2024
Agent replied · 24 December 2024
Many thanks Sophie for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had Lewis Moss to value our property out standing customer service well presented well dress very professional went through every stage of selling our home he tick all boxes, Lewis is a credit to Burchell Edwards
Richard · 13 June 2023
★★★★★ 5/5
GoogleUsed Abi in Sales and Holly & Amy in Lettings both great would use again, always quick to get back to me on all questions
Holly · 17 December 2024
Agent replied · 24 December 2024
Thank you for taking the time to leave us your 5* review Holly! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
