Trusted Agent profile · Mansfield · Nottinghamshire
Verified
★★★★★
402 reviews across 1 platform
38A West Gate, Mansfield, Nottinghamshire, NG18 1RS
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Mansfield, Nottinghamshire, at 38A West Gate, is rated 4.7 out of 5 across 402 reviews on 1 platform, including 402 Google reviews rated 4.7.
Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
5/5
GoogleAfter a stressful 16 months of waiting we finally competed on our sale. We dealt with Molly throughout the whole process and she was very helpful. Would deffinatly reccomened bairstowe Eves
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely totally useless!
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@Connellsgroup.co.uk as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you to everyone at Bairstow Eves Mansfield for making the whole selling and buying process stress free, especially Amber for chasing and answering all my questions. This team are fantastic and so professional. Thank you, Harry Hughes
5/5
GoogleFrom start to finish was amazing kirsty pilgrim came first very lovely bubbly lady explained everything to us with excellent service kept us up to date with everything gave us brilliant advice nothing was no trouble even when she was on leave I emailed her and she got in contact with me even sent little emails which really helped us feel better so thank you and keep up the lovely work you do Denise allan
Thanks for the brilliant 5* review and your kind words! Best wishes, Lucy, Customer Relations.
4/5
GoogleIt took a while to sell our property due to leasehold and the solicitors, ours and the buyers but Lauren went the extra mile to get it sorted in the end. Thanks Lauren
Thank you for your lovely review. Best wishes, Lucy, Customer Relations
5/5
GoogleWe just purchased a property with Bairstow Eves Mansfield and would definitely recommend them to our friends and family. Amazing customer support by the whole team especially Mollie who did a great job.
Thanks for the lovely 5* review! We and Mollie really appreciate your kind words! Graham, Customer Relations
5/5
GoogleMeeshia and her team have looked after my property for a few years now and I have always found them helpful and courteous to deal with.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDear Leona, Thank you for your email and am very happy to reply to your request. I am really pleased with the way you helped me to deal with renting my property and making the paperwork much easier for me. As you know I’ve just sold my family home and was worried about the daunting prospect of renting again but you reassured me and helped calm my worries. I am delighted to say that I am very happy with your professional approach and care towards me during this time has been truly appreciated and I wish you good luck and happiness for the future. Kind regards Grace Barber
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleImpressive support and speed here. Firstly a massive thank you to them but here's the story... I had a bit of an issue with another agency where they gave out two set of keys and had double booked "my" room... Not great... It left me with only two or three days to find a new place to live or I'd be stuck. The staff at Bairstow Eves managed to book viewings for me, showed me a number of options and managed to get all the paper work filled (even working overtime for me staying about an hour after the store closed) to ensure that I was able to move in on time, despite the complicated situation I came to them with. As you can imagine I was very stressed during this time but they did their upmost to reassure me and walk me through every step that we needed to take to allow me to move in asap. This was my first time moving into a private rental as I've been a student all the other years I've been alone, so explaining these things for me was important and they have so far been doing an excellent job. So again thank you to the staff and I couldn't give higher praise. Definitely a passionate and dedicated team who care about their tenants.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWhat a team, right from the outset the bairstow eves team were on it, always pleasant, available, positive, helpful and always made time for us responding promptly to ours quiries. We must of spent a weeks worth of hours pestering Amber but never a problem. 5 stars team.
Thank you for your 5* review Neil. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI would just like to thank mischa brown for all the help and time she has done for my son and daughter in law ,nothing was to much trouble always at the end of the phone for help and advice,and also when anything wanted looking at or had broke the service was always dealt promptlyane efficiently, we would like to say a big thanks we will miss you
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to the staff at the Mansfield branch especially, Kirsty, Katie, Amber, Melanie & Brandon. They were all amazing in dealing with the sale of my late mum's house. Nothing was ever too much trouble when needing to contact them. I would definitely recommend them.
Many thanks Samantha for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed for both buying and selling a property and cannot fault the work ethic, communication and professionalism from the team, especially Lucy who managed it all for me brilliantly. Would certainly recommend.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleIf you are considering to rent with these estate agents, RUN A MILE. I gave a months notice, I got several phone calls asking if i was able to leave early as they had new tenants interested and wanted to move in ASAP. I agreed to leave 3 weeks earlier than i originally planned. I had been gone 2 weeks and heard nothing in terms of partial refund as I had paid for that month, baring in mind i was told i would get it when i left. Called to chase to be told the new tenants had dropped out and I was able to go back to the property. I asked how as i handed the keys back weeks ago, i mentioned about the partial refund on the rent to be told because the new tenants dropped out i wasnt entitled to my rent back as the property was still mine until the original date I gave, even when they ASKED me to leave earlier than the date I gave. It was the first time i rented, i only wanted to do for a short period of time and I will NEVER EVER rent again due to this absolute shambles of a estate agents.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
3/5
GoogleI will start with the positive points. Lucy, my contact, was very good towards the end of completion at chasing solicitors and getting the process moving when they all seemed to be slowing down. For that I am very grateful Initially however I felt like I was pressurised into choosing their solicitors. I didn't have one set up when my offer was accepted and when I told them that I needed a day to sort it I was told that if I didn't give a solicitor name by the end of the day, my offer was accepted at 4pm so that left me an hour to sort, that they would have to tell the vendors who may choose to pull my offer. This was unfair and pressured me into accepting their "in house solicitors" who was actually in Manchester.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust want to say thank you to Lucy any the rest of the team at Bairstow Eves. Its my first time purchasing a property and couldn't of done it without the help and support from them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to the team , especially Amber that help to resolve the issue with the buy to let purchase. Abosede
5/5
GoogleAbsolutely brilliant from start to finish. we had no idea about renting out a property and Meeshia and her team at Mansfield have held our hand through it all the way.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had a very good experiance with this branch. Gemma was very helpful and helped us with every thing we need for finding and moving to a new house. I recommend this branch and Gemma for everyone who is looking for a house.
Thank you for your 5* review! Your brilliant comments will be passed on to our local team. Stay safe and kind regards, Scott @ Customer Relations
5/5
GoogleI would definitely recommend. Really liked the service. Thank you Beth Smith, the best negotiator ever
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWhat a great experience we had purchasing a property through Bairstow Eves from start to finish, the staff were friendly and helpful, nothing was too much trouble, very professional and a lovely moving in gift to top it off! Thank you to all of the staff at the Mansfield branch
Many thanks for your fantastic 5* review and thanks for your kind words Wendy. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Bairstow Eves Mansfield letting team were excellent in helping us to let our property. Great communication and quick at securing us a tenant, thank you Meeshia and Gemma
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed twice now, both very good experiences, my last house sold within days. Brilliant, especially Courtney and Kirsty with this sale. And Mollie is always super helpful too. Thanks for all your help. :)PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI would just like to thank John for getting us into our new amazing home and it was smooth and the easiest house move ever. I would definitely recommend John and the team at Mansfield its 5 stars from us.*****
Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
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