Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing! Cannot fault at all! The best service!!!!
We went to view a house as a first time buyer. The lady was so helpful and lovely and we booked in for a free consultation as we were completely clueless on buying a house.
We saw Kirsty and OMG she's just amazing! She's so friendly and helpful and just made us feel at ease. She was the guide we needed along the way. Because of her the process has been moving very quick, smooth and seemed to be so much easier then the horror story's I've heard from friends using other agents and brokers.
100% recommend every time we've been in we've always felt welcome and the process has been no stress at all in which really surprised me. We are so grateful for the service you've given us. Thank you so much!!!!
Liberty · 1 April 2023
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhen Kirsty (Pilgrim) valued my property I had my reservations but she convinced me she can do it so I accepted her challenge. In less than two weeks following a weekend of viewings I accepted an offer that exceeded well beyond my expectation. And thanks to the amazing team everything was practically stress free on my part. The fantastic Liam Bainbridge guided and supported me all throughout the process and gave me regular updates which was reassuring. I have now happily relocated thanks to the awesome BE team. Thanks guys for a job well done. I certainly would recommend 100% to anyone
Carmela · 1 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been working with scarlet on a good few occasions since moving in to the property and have to say scarlet has been very quick and professional in dealing with any issues I have had and even when I was a little grumpy at times probably with the stress of moving thanks again .
Lee · 23 September 2024
Agent replied · 23 October 2024
Thank you for your amazing 5* review Lee! We're delighted to hear that Scarlet has been able to assist you promptly and professionally. Moving can indeed be stressful, and we're glad we could help make the process smoother for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSix weeks after leaving the property that I rented for two years, and getting a checkout report stating that everything was fine and in accordance with the inventory, I still hadn’t received any of my deposit back. I told them I wanted to raise a complaint against them for this, and they followed up by accusing me of stealing a toaster! Be very careful if you have to deal with them - put everything in writing and insist that they do the same. They can’t be trusted. I also caught them letting themselves in when they thought nobody was there, twice!
Graeme · 4 January 2025
★★★★★ 5/5
GoogleThe Mansfield team provided me with great service throughout my sale from my initial enquiry right through the selling process. They acted with the utmost professionalism and kept me updated throughout.would recommend highly Kirsty, Amber, Lauren and Brandon who all played their part and achieved a great selling price for my property , many thanks , Raymond Baxter
Raymond · 27 July 2024
Agent replied · 26 August 2024
Thanks for the wonderful 5* review and recommendation Raymond! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMeeshia, an angel. Beth, wonderful person. To recommend Bairstow eves is understatement; I will sing their praises any day anytime. In my new home, thanks to Birstow eves.
Benacle · 30 June 2023
Agent replied · 30 July 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBest agency in the town ! It took us a week to find and rent our dream home ! Beth was very helpful and professional ! Highly recommended! Alex and Alona
Aleksandrs · 30 March 2023
Agent replied · 27 August 2023
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
Googleefficient and profesional service with great communication. Highly recommended!
Justyna · 13 February 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our efficient and professional service. Communication is extremely important to us and we are glad it was well-received. We appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing service, highly recommend, Ella and Kirsty give a great service, thank you, A ++++++++++++ review.
Daniel · 9 December 2025
Agent replied · 30 December 2025
Thank you so much for your kind words! We truly strive for excellence and are glad to hear that you had a great experience with Ella and Kirsty. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJessica met me at the property I planned to let through Bairstow Eves. I found her to be very polite and helpful. She had a very good knowledge of the legal requirements which she communicated clearly. She was very clear regarding the different packages Bairstow Eves had to offer. After consideration I decided to go for the fully managed deal. She was very clear regarding the fees in relation to this which I found to be great value. It took 11 days from meeting Jessica at my property to a tenancy agreement being in place. She obtained what I would consider to be a very reasonable rental income. Overall, I am very satisfied with the service received.
Russ · 2 December 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAfter a stressful 16 months of waiting we finally competed on our sale. We dealt with Molly throughout the whole process and she was very helpful. Would deffinatly reccomened bairstowe Eves
Amy · 30 December 2022
Agent replied · 27 August 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely totally useless!
Sean · 13 March 2026
Agent replied · 13 April 2026
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@Connellsgroup.co.uk as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you to everyone at Bairstow Eves Mansfield for making the whole selling and buying process stress free, especially Amber for chasing and answering all my questions. This team are fantastic and so professional. Thank you, Harry Hughes
Danielle · 27 July 2024
★★★★★ 5/5
GoogleFrom start to finish was amazing kirsty pilgrim came first very lovely bubbly lady explained everything to us with excellent service kept us up to date with everything gave us brilliant advice nothing was no trouble even when she was on leave I emailed her and she got in contact with me even sent little emails which really helped us feel better so thank you and keep up the lovely work you do Denise allan
Denise · 1 April 2023
Agent replied · 30 July 2023
Thanks for the brilliant 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleIt took a while to sell our property due to leasehold and the solicitors, ours and the buyers but Lauren went the extra mile to get it sorted in the end. Thanks Lauren
Claire · 27 August 2022
Agent replied · 27 August 2023
Thank you for your lovely review. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe just purchased a property with Bairstow Eves Mansfield and would definitely recommend them to our friends and family. Amazing customer support by the whole team especially Mollie who did a great job.
Bency · 27 August 2022
Agent replied · 27 August 2023
Thanks for the lovely 5* review! We and Mollie really appreciate your kind words! Graham, Customer Relations
★★★★★ 5/5
GoogleMeeshia and her team have looked after my property for a few years now and I have always found them helpful and courteous to deal with.
Paul · 29 April 2023
Agent replied · 27 August 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDear Leona,
Thank you for your email and am very happy to reply to your request.
I am really pleased with the way you helped me to deal with renting my
property and making the paperwork much easier for me.
As you know I’ve just sold my family home and was worried about the
daunting prospect of renting again but you reassured me and helped
calm my worries.
I am delighted to say that I am very happy with your professional approach
and care towards me during this time has been truly appreciated and I wish
you good luck and happiness for the future.
Kind regards
Grace Barber
Grace · 3 October 2022
Agent replied · 30 July 2023
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleImpressive support and speed here.
Firstly a massive thank you to them but here's the story...
I had a bit of an issue with another agency where they gave out two set of keys and had double booked "my" room... Not great... It left me with only two or three days to find a new place to live or I'd be stuck.
The staff at Bairstow Eves managed to book viewings for me, showed me a number of options and managed to get all the paper work filled (even working overtime for me staying about an hour after the store closed) to ensure that I was able to move in on time, despite the complicated situation I came to them with. As you can imagine I was very stressed during this time but they did their upmost to reassure me and walk me through every step that we needed to take to allow me to move in asap. This was my first time moving into a private rental as I've been a student all the other years I've been alone, so explaining these things for me was important and they have so far been doing an excellent job.
So again thank you to the staff and I couldn't give higher praise. Definitely a passionate and dedicated team who care about their tenants.
Jack · 1 October 2022
Agent replied · 27 August 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a team, right from the outset the bairstow eves team were on it, always pleasant, available, positive, helpful and always made time for us responding promptly to ours quiries. We must of spent a weeks worth of hours pestering Amber but never a problem. 5 stars team.
Neil · 26 October 2024
Agent replied · 9 November 2024
Thank you for your 5* review Neil. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would just like to thank mischa brown for all the help and time she has done for my son and daughter in law ,nothing was to much trouble always at the end of the phone for help and advice,and also when anything wanted looking at or had broke the service was always dealt promptlyane efficiently, we would like to say a big thanks we will miss you
Kate · 28 September 2023
Agent replied · 28 October 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to the staff at the Mansfield branch especially, Kirsty, Katie, Amber, Melanie & Brandon. They were all amazing in dealing with the sale of my late mum's house. Nothing was ever too much trouble when needing to contact them. I would definitely recommend them.
Samantha · 17 October 2024
Agent replied · 23 October 2024
Many thanks Samantha for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsed for both buying and selling a property and cannot fault the work ethic, communication and professionalism from the team, especially Lucy who managed it all for me brilliantly.
Would certainly recommend.
Stuart · 27 August 2022
Agent replied · 27 August 2023
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf you are considering to rent with these estate agents, RUN A MILE.
I gave a months notice, I got several phone calls asking if i was able to leave early as they had new tenants interested and wanted to move in ASAP. I agreed to leave 3 weeks earlier than i originally planned. I had been gone 2 weeks and heard nothing in terms of partial refund as I had paid for that month, baring in mind i was told i would get it when i left. Called to chase to be told the new tenants had dropped out and I was able to go back to the property. I asked how as i handed the keys back weeks ago, i mentioned about the partial refund on the rent to be told because the new tenants dropped out i wasnt entitled to my rent back as the property was still mine until the original date I gave, even when they ASKED me to leave earlier than the date I gave. It was the first time i rented, i only wanted to do for a short period of time and I will NEVER EVER rent again due to this absolute shambles of a estate agents.
Kelly · 27 August 2022
Agent replied · 27 August 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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