Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had the pleasure of working with Amber and Ella. Both worked incredibly hard going above and beyond to ensure we had a completion before our tenancy end date. Both rang or emailed often with any updates they had to share with us, helping to ease our minds in times of uncertainty.
We would 100% recommend this team for any first time buyers/ buyers who would prefer a more hands on , informative team .
Thank you both !
Chloe · 18 November 2023
Agent replied · 15 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis is a long awaited review. I have had a pleasant experience with this estate agents. The staff maintain integrity and certainly take pride with their customers. Mollie and Lauren who were the people I mainly dealt with during the purchase of my property regularly kept in touch with updates and also spoke on my behalf to my solicitors with any enquiries that I wasn't sure of.
The staff are highly experienced and very knowledgeable which helped a great deal and made the process easy and quick, some estate agents can be short and belittling but these girls quite often made my day with their sunny personalities.
I appreciate the gift at the end once everything went to completion. 10/10
Luke · 19 October 2023
Agent replied · 15 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service throughout, thank you to everyone with a special thanks to Lauren and Mollie. I was kept well informed of the house sale progress at all times,
a very professional team. Many thanks.
Ian · 20 August 2023
Agent replied · 15 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented my house through Bairstow Eves..They were very helpful from the beginning. I was assisted by Jacob Swiffin and he was extremely helpful. He assisted me with all my queries and I was very relaxed to get my first rented home through an agency... All the process were smooth.. Thanks for Jacob, Lucie and the entire team.
Nisha · 8 November 2024
Agent replied · 22 November 2024
Many thanks NIsha for the fantastic 5* review. I have passed your flattering comments onto our Mansfield branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica met me at the property I planned to let through Bairstow Eves. I found her to be very polite and helpful. She had a very good knowledge of the legal requirements which she communicated clearly. She was very clear regarding the different packages Bairstow Eves had to offer. After consideration I decided to go for the fully managed deal. She was very clear regarding the fees in relation to this which I found to be great value. It took 11 days from meeting Jessica at my property to a tenancy agreement being in place. She obtained what I would consider to be a very reasonable rental income. Overall, I am very satisfied with the service received.
Russ · 25 August 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
GoogleI have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there.
When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them.
So be careful when you renting with them as you won’t get the deposit back.
Ana-Maria · 20 August 2023
Agent replied · 15 June 2024
Hi Ana-Maria, please contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleTo all of the staff A BIG THANK YOU, You all went the extra yard to make it all happen, a big thank you to Jonathan Cheshire - Staley, Meeshia, Harriet, Phoebe, Sam, 5 stars for a 5 star company I would not hesitate to recommend them for for sales and lettings A fantastic team
Bob · 16 June 2020
Agent replied · 15 June 2024
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 4/5
GoogleIt took a while to sell our property due to leasehold and the solicitors, ours and the buyers but Lauren went the extra mile to get it sorted in the end. Thanks Lauren
Claire · 16 June 2023
Agent replied · 15 June 2024
Thank you for your lovely review. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleFrom start to finish both Lauren and Mollie were brilliant , their knowledge of the selling process was excellent .Any problems were soon smoothed out . I would highly recommend Bairstowes Eves .
Joanne · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleImpressive support and speed here.
Firstly a massive thank you to them but here's the story...
I had a bit of an issue with another agency where they gave out two set of keys and had double booked "my" room... Not great... It left me with only two or three days to find a new place to live or I'd be stuck.
The staff at Bairstow Eves managed to book viewings for me, showed me a number of options and managed to get all the paper work filled (even working overtime for me staying about an hour after the store closed) to ensure that I was able to move in on time, despite the complicated situation I came to them with. As you can imagine I was very stressed during this time but they did their upmost to reassure me and walk me through every step that we needed to take to allow me to move in asap. This was my first time moving into a private rental as I've been a student all the other years I've been alone, so explaining these things for me was important and they have so far been doing an excellent job.
So again thank you to the staff and I couldn't give higher praise. Definitely a passionate and dedicated team who care about their tenants.
Jack · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDear Leona,
Thank you for your email and am very happy to reply to your request.
I am really pleased with the way you helped me to deal with renting my
property and making the paperwork much easier for me.
As you know I’ve just sold my family home and was worried about the
daunting prospect of renting again but you reassured me and helped
calm my worries.
I am delighted to say that I am very happy with your professional approach
and care towards me during this time has been truly appreciated and I wish
you good luck and happiness for the future.
Kind regards
Grace Barber
Grace · 16 June 2023
Agent replied · 15 June 2024
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't speak highly enough of our experience with Kirsty, our mortgage broker. From the very beginning, she was attentive, knowledgeable, and went above and beyond to secure a fantastic mortgage deal for us, despite our circumstances being more complicated than most.
She worked tirelessly to find the best rates and options that suited our unique situation, and kept us informed every step of the way, answering any questions or concerns we had promptly and thoroughly.
In the end, Kirsty not only secured us a great mortgage deal but also provided valuable guidance throughout the entire process.
Andrew · 16 June 2023
Agent replied · 15 June 2024
Many thanks for your fantastic comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKirsty at mansfield branch has always been very knowledgeable and professional over the 5 years I have known her whilst she has helped me buy and sell property. She was proactive keeping me regularly updated about the local prices and market factors so that I could achieve the best price in fastest time for my sales. Molly in the office was very helpful, courteous and efficient with my last sale so that everything went through as quickly and smoothly as possible. 😁👍 Thanks to you both.
Angela · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWhen Kirsty (Pilgrim) valued my property I had my reservations but she convinced me she can do it so I accepted her challenge. In less than two weeks following a weekend of viewings I accepted an offer that exceeded well beyond my expectation. And thanks to the amazing team everything was practically stress free on my part. The fantastic Liam Bainbridge guided and supported me all throughout the process and gave me regular updates which was reassuring. I have now happily relocated thanks to the awesome BE team. Thanks guys for a job well done. I certainly would recommend 100% to anyone
Carmela · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing! Cannot fault at all! The best service!!!!
We went to view a house as a first time buyer. The lady was so helpful and lovely and we booked in for a free consultation as we were completely clueless on buying a house.
We saw Kirsty and OMG she's just amazing! She's so friendly and helpful and just made us feel at ease. She was the guide we needed along the way. Because of her the process has been moving very quick, smooth and seemed to be so much easier then the horror story's I've heard from friends using other agents and brokers.
100% recommend every time we've been in we've always felt welcome and the process has been no stress at all in which really surprised me. We are so grateful for the service you've given us. Thank you so much!!!!
Liberty · 16 June 2023
Agent replied · 15 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJessica met me at the property I planned to let through Bairstow Eves. I found her to be very polite and helpful. She had a very good knowledge of the legal requirements which she communicated clearly. She was very clear regarding the different packages Bairstow Eves had to offer. After consideration I decided to go for the fully managed deal. She was very clear regarding the fees in relation to this which I found to be great value. It took 11 days from meeting Jessica at my property to a tenancy agreement being in place. She obtained what I would consider to be a very reasonable rental income. Overall, I am very satisfied with the service received.
Russ · 16 June 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAfter trying to sell our property through an online agent and having a terrible experience, Lauren turned up on our doorstep and we are so grateful she did. After discussing our options with her we decided to list our property with Bairstow Eves and within a month we'd had twice as many viewings and had accepted an offer!
Amber became out point of contact and was really helpful and friendly, in fact all the staff we dealt with have been incredibly helpful and kept us up to speed with every step.
We would recommend Bairstow Eves Mansfield in a heartbeat!!
Joanne · 16 June 2023
Agent replied · 15 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI went through my mortgage application with Ella and I’m so glad I did! She honestly couldn’t have been more helpful and explained everything in such a clear and friendly way. The whole process was very smooth and not at all daunting, as I assumed it would be as a first-time buyer. I’d definitely recommend the service to anyone in a similar position to mine.
Frances · 16 May 2024
Agent replied · 15 June 2024
Thank you for your glowing recommendation and 5* review Frances Shelley. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBest agency in the town ! It took us a week to find and rent our dream home ! Beth was very helpful and professional ! Highly recommended! Alex and Alona
Aleksandrs · 16 June 2023
Agent replied · 15 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter a stressful 16 months of waiting we finally competed on our sale. We dealt with Molly throughout the whole process and she was very helpful. Would deffinatly reccomened bairstowe Eves
Amy · 16 June 2023
Agent replied · 15 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeth was excellent from the stage of arranging a viewing up to collecting the keys and even called to follow up on how well we were settling in .
IKE · 21 July 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla has been amazing with the purchase of my first property!
Imrita · 25 July 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review Imrita. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMeeshia, an angel. Beth, wonderful person. To recommend Bairstow eves is understatement; I will sing their praises any day anytime. In my new home, thanks to Birstow eves.
Benacle · 21 July 2023
Agent replied · 15 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been working with scarlet on a good few occasions since moving in to the property and have to say scarlet has been very quick and professional in dealing with any issues I have had and even when I was a little grumpy at times probably with the stress of moving thanks again .
Lee · 23 September 2024
Agent replied · 23 October 2024
Thank you for your amazing 5* review Lee! We're delighted to hear that Scarlet has been able to assist you promptly and professionally. Moving can indeed be stressful, and we're glad we could help make the process smoother for you. Kind regards, Lucy, Customer Relations.
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