5/5
GoogleJustin is very nice, on-time, good service
Agent replied
Hi May Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
Trusted Agent profile · Manchester
Thornley Groves Manchester reviews
★★★★★
768 reviews across 1 platform
25 Whitworth Street West, Manchester, M1 5ND
Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.
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Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google5/5
GoogleChris and Natasha have both been brilliant throughout the sale of my city centre apartment. From start to finish, they kept me informed and made sure everything could run smoothly between myself, the buyer and the solicitors. Thank you to you both, it's been a pleasure!PositiveResponsiveness, Professionalism
Agent replied · 29 October 2023
Dear Gemma, Thank you for taking the time to leave our City Centre Sales Team a 5* review. Best Regards Customer Care Team
1/5
GoogleBook a viewing and been looking for them for half an hour. They don’t answer phone calls or emails
Agent replied · 23 August 2024
Dear Dionisis, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced. We are committed to using your comments to improve our services. Please know that we are currently navigating through an exceptionally busy period, which, while a testament to the trust many place in us, unfortunately, may have affected your experience. Rest assured, we are working diligently to address these challenges and enhance the quality of service we provide. Your experience matters to us, and we hope to have the opportunity to serve you better in the future. Kind regards, Customer Care Team
5/5
GoogleWhen Homes4U announced that they had been bought by Thornley Grove we were not surprised. However the handover has been really neat and the team that looks after us has done a great job of filling in any gaps. Great job by Conor and Georgia!
Agent replied · 29 October 2023
Dear Paul, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We wanted to thank you for your review, mentioning the excellent service you have received from Conor and Georgia, in the Southern Gateway Team. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleI am very pleased with the cooperation. Ashley worked very quickly and efficiently, so many thanks for his work and help. Because of him I’m moving into my new flat next week! Thank you!
Agent replied · 29 October 2023
Dear Kamil, Thank you for rating our Lettings Coordinator Ashley 5 stars. It is great to read your positive feedback. Good luck in your new flat! Kind regards, Customer Care Team
5/5
GoogleI talked to lettings coordinator Ashley Smith at Thornley Groves, and he has been great help. He responds fast and are easy to reach out to. He is very helpful and has a professional approach.
Agent replied · 29 October 2023
Dear Dorthe, Thank you for rating Ashley, our Lettings Coordinator 5 stars, great to hear he was so helpful and professional. Kind regards, Customer Care Team
1/5
GoogleCan you replace the broken hobs please, it's been over 3 months and we still can't cook basic pan meals. Also where is the 2nd fob? We've been sharing keys for 3 months.
Agent replied · 29 October 2023
Dear Joe, Please e mail complaints@thornleygroves.co.uk to enable us to assist you further. Kind regards, Customer Care Team
5/5
GoogleVery helpful and responsive, take full responsibility for my property management
Agent replied · 8 December 2024
Dear Andrew, Thank you for your feedback! We're so glad to hear that you've found our team helpful and responsive, and that you feel confident in our full responsibility for your property management. Providing peace of mind is our top priority, and we truly appreciate your trust. Kind regards, Customer Care Team
4/5
GoogleI was happy with the services I received from Southern Gateway branch. Stuart is approachable and professional agent. He has been quick and effective responding my queries. Great support from Natasha and Natalie too. Overall a positive experience in purchasing parking spaces in Manchester.
1/5
GoogleSo you respond to Google reviews but you can't respond to phone calls and emails? Are your responses to reviews just brain dead copy and paste messages or are you actually reading them? I guess we'll see from the response you give to this.
Agent replied · 29 October 2023
Dear Customer, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Unfortunately, because this is an open forum portal we are unable to discuss any individual issues or properties here. However, if you wish discuss anything further then please do get in touch with us via the email below; complaints@thornlygroves.co.uk Kind Regards, Customer Care Team
1/5
GoogleMade an appointment for VIEWING today but waited 20 minutes for no one to show up. I was not the only one waiting. If you like waiting and being stood up, go with them.
Agent replied · 29 October 2023
Dear M Zheng, We are sorry to read your review, this has been passed across to the branch manager. Kind regards, Customer Care Team
1/5
GoogleGeorgia Davs has not been responding for 2 weeks now. A month and a half since I moved out and still no deposit back. I'll have to file a dispute with TDS I'm told.
Agent replied · 29 October 2023
Dear Aleksandra, We thank you for taking time to leave your review. We are disappointed to hear you had a frustrating experience but appreciate you bringing this to our attention. All deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations. Kind regards, Customer Care Team .
1/5
Googleive been calling everyday for the past week and really need an apartment available. the phone goes through each time they literally have no reason not to answer my call dan you please get back to me !!
Agent replied · 29 October 2023
Dear Hala, We are sorry to note your comments, we are currently experiencing a very high number of calls. Please e mail complaints@thornleygroves.co.uk which your contact details and requirements and a member of the rentals team will call you back the same working day. Kind regards, Customer Care Team
1/5
GoogleClearly these guys don't want any costumers because everytime we try to call for any property in right move they never pick up the phone or the mailbox is always full to make a voice message. Definitely not bothering with this company anymore.
Agent replied · 29 October 2023
Dear Abi, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleI have been calling more than 10 times throughout the day! I want to rent and a book a viewing Landlords don’t be disappointed if you’re property is at the market for a very long time. No response from emails nor phone calls.
Agent replied · 29 October 2023
Dear Shahal, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. Kind Regards, Customer Care Team
5/5
GoogleWe had karen for a house viewing, was very kind and welcoming, very informative and spoke to us about the local area, thanks karen!
Agent replied · 25 March 2024
Dear Harriet, Thank you for your feedback! It's great to hear that Karen provided you with a positive experience during the house viewing. Her kindness, welcoming attitude, and informative approach are certainly appreciated. Kind regards, Customer Care Team
1/5
GoogleTruly unprofessional. The agents never show up on time. No one picks up the call ragardless of as many times you call! Just a waste of time.
5/5
GoogleVery happy with the service from Thornley Groves and regular communication with Jodie Finch securing a tenancy. She has been hugely responsive and quick to arrange all that is needed.
Agent replied · 31 December 2023
Dear Michelle, Thank you so much for taking the time to leave such a positive 5 star review! We're thrilled to hear that you had a great experience with Jodie and appreciate your feedback. Once again, thank you for choosing Thornley Groves. Kind Regards, Customer Care Team
1/5
GoogleWaste of time, still haven't got anything done in a month. I went to the office and the agent provided the list of available properties, email address and told me to reply through email. But no response back. Avoid at all cost.
Agent replied · 29 October 2023
Dear Ray, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleAs a landlord, I've had a very bad experience with Thornley Groves, the worst estate agents
Agent replied · 23 August 2024
Dear Sam, We are sorry to note your comments. We would ask you please e mail complaints@thornleygroves.co.uk to allow us to enter into communication with you and investigate your complaint. Kind regards, Customer Care Team
1/5
GoogleJust like everyone else, there's nobody answering the calls at all. Emailed them as well, no response. I'm not about to walk all the way or spend extra time trying to get it to work man, I'm on a tight schedule.
Agent replied · 29 October 2023
Dear Skye, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
1/5
GoogleBeyond incompetent. 4 call attempts, 12 online applications, and one in office conversation where they took my contact info and I heard nothing back about any properties I'd seen listed. Go to their competitors, they all do a substantially better job.
Agent replied · 29 October 2023
Dear Luke, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
5/5
GoogleI was very pleased with the cooperation with this agency. I communicated with lettings consultant - Paulina Danila, she is very attentive, always in touch and ready to answer any question. I recommend this agency and this lettings consultant.
Agent replied · 29 October 2023
Dear Julia, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Paulina. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleI put an application in for a flat late on Saturday night and had correspondence from Ash straight away on the Monday to pass on details to the landlord! Very speedy service
Agent replied · 29 October 2023
Dear Joe, Thank you for leaving Ashley our Lettings Coordinator a 5 star review. Ashley will be delighted to read your positive feedback. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
