Thornley Groves Manchester reviews

Dear Conor, Thank you for your 5 star review. We're glad Jordana was able to provide such excellent support during your application process. It sounds like she made a potentially stressful situation much more manageable. Thank you for sharing your positive experience, and we appreciate your recommendation! Kind regards, Customer Care Team

Dear Nawaf, It is great to read your 5 star review for Ashley our Lettings Coordinator. Your kind words are much appreciated and great to hear! Thank you for taking the time to leave a review. Kind regards, Customer Care Team

Dear Martin, Thank you for taking the time to leave a five star review, highlighting your experience with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

Dear Anchal, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team

Hi Ricky Thanks for leaving us a great 5 star review, we really appreciate it! Kind regards Customer Care Team

Dear Robert, We would ask you make contact with Heleri our Contractor Liaison Officer to discuss this matter. Kind regards, Customer Care Team

Dear Salem, We are disappointed to hear that things have not been done to the standard that you expected before your move in. We will certainly look into this and make sure things are put right. Thank you for leaving us feedback as it means we can investigate it and improve on our services in future. Kind regards, Customer Care Team

Dear Allison, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating, mentioning the excellent service you have received from Eve and Jodie in the Southern Gateway Team recently. It was very kind of you to take the time to post this review. Kind regards, Customer Care Team

Hi May Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Hi Sheikh Thanks for the great review, it's really appreciated! Glad to hear you had a good experience with Cameron, and we hope you're enjoying your new home! Kind regards Customer Care Team

Dear Charlie. Thank you for leaving a 5* in relation to your dealings with Sophie! Kind Regards Customer Care Team

Dear Khaled, We thank you for taking the time to leave Jodie, Lettings Administrator, based in our Southern Gateway branch a 5 star review. Jodie will be delighted by your kind feedback. Kind regards, Customer Care Team

Hi Larissa We're sorry you feel the service you have experienced is only worth 1 star. We always appreciate feedback which gives us the opportunity to improve our services. To investigate we would require further information regarding your tenancy/property. Please contact your Property Manager to discuss or alternatively you can email complaints@thornleygroves.co.uk. With regards to the proposed cleaning charge, you can dispute this charge with the Tenancy Deposit Scheme and they will make a fair independent ruling based on the initial Inventory and Checkout reports, in favour or either yourself or the Landlord. Kind regards Customer Care Team

Dear Frank, Your 5 star review and recommendation means alot to us, thank you. Kind regards, Customer Care Team

Dear Daniel, Thank you for rating Ashley, our Lettings Coordinator 5 stars, great to hear he was so helpful in a stressful period for you. Kind regards, Customer Care Team

Hi Cecilia Thanks for leaving us a great review, it's really appreciated. It's great to hear that you're having a great experience with Ellie and that she's working hard to find you a great tenant as soon as possible! Kind regards Customer Care Team

Hi May Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Dear Nino, Thank you so much for your wonderful review! We're thrilled to hear that you received excellent service, from Jordana McVarnock. She truly goes above and beyond to ensure our customers are well taken care of, and it’s great to see that her efforts made a positive impact on your experience. We’ll be sure to pass along your kind words to Jordana. Kind regards, Customer Care Team

Dear Ankit, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case, alternatively, please do email us at, complaints@thornleygroves.co.uk. with more information. Kind regards, Customer Care Team

Hi Chloe Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

Dear Vinay, We are sorry to read your review. Please e mail complaints@thornleygroves.co.uk to allow us to assist you. Kind regards, Customer Care Team

Dear Mark, We are sorry to read your review and confirm this has been passed across to the relevant branch manager. Kind regards, Customer Care Team

Dear Sall, Thank you so much for your kind words! We're thrilled to hear that Valentyna and Iryna have been such a great help to you. It’s fantastic to know that they’ve always been there to assist in any situation. We’ll be sure to pass on your appreciation to them. Kind regards, Customer Care Team